Guild Wars 2

This is a PR disaster.

Guild Wars advertises large scale dynamic events. However, a decent amount of their player base can’t experience these events due to an unstable client. As a system analyst in the health care industry, this is considered an undeliverable against the contract. When these occur, and they do, vendors give these issues the utmost highest priority because of PR risk.

This needs to be the GW2 development’s team number one priority. You cannot release a product that is unstable. You cannot release a product that does not deliver on advertised claims. They should be acknowledging the issues and offering work-arounds while a fix is developed. This is unacceptable.

according to them, this has been the smoothest launch in gw history …

People crashing every 2 -10 minutes is just… not acceptable..

PLEASE FIX THE kitten CLIENT

It blows my mind that the developers have not seriously looked into this and Colin has just made a snide comment that is working on reddit: https://www.reddit.com/r/Guildwars2/comments/3qu9us/can_we_get_a_reserved_spot_on_a_map_for/

THIS IS A SERIOUS GAME BRAKING BUG EFFECTING TONS OF PEOPLE IN YOUR GAME. GO SIT IN A DRAGONS STAND MAP AND READ CHAT FOR 10 MIN AND YOU WILL UNDERSTAND HOW WIDE SPREAD THIS ISSUE REALLY IS.

THE GAME IS BROKE. FIX IT NOW!

I haven’t been able to do any large event without crashing. I haven’t gotten credit for ANY of it because I can’t get back in my map after I get kicked out, even when Im in a party.

For example, I just lost a full two hours of participation in Dragon Stand. Client crashed a mere 4 or 5 minutes before the event succeeded, and I could not get back to my party in the right map. This was my first attempt at this event.

I understand Anet is working on the crashes…but the game is broken. At a minimum I’d like to get the rewards if I can’t get back in.

RE: The developer’s response on Reddit…

I appreciate the openness of your response…
First thing: Why the KITTEN is your test team ONLY testing on XP 32 bit when you admit that 94% of your player base runs on a 64-bit OS? This seems like a massive professional QA fail. I’ve worked in the game and software industry for over 5 years now and reading this response made me so disgusted at how poorly this game is obviously being tested. Not to mention the fact that XP is no longer even supported or gets any kind of updates… the list goes on…

The problem was not nearly as rampant as it is now in HoT so clearly something major broke and it needs to be addressed as soon as possible. Tell your Producers to divert resources from Living World and other content development streams to fix this game breaking critical issue.

The game is unplayable. I literally almost want my money back at this point too because it is so bombastically bad that the game is not fun, because it crashes every hour and half or so, and is therefore a waste of money.

Every time I crash I send an error report. I run 64-Bit Windows 10 with 12 Gig of Ram so OOM errors should not EVER be an issue since GW2 and Team Speak 3 are literally the only 2 applications I have running aside from your standard Windows processes etc.

This is a serious issue. I appreciate your candidness and frankness about the issue, but it needs to be fixed ASAP and if that means delaying the release of raids for a week, or move resources from Living Story, because we wont even be able to play that new content with the game crashing all the darn time, then do so. I for one would love to actually play the content that’s been out since HoT launched but I cant because every time I do a meta event my game crashes.

To quote Colin “We’ve had an incredibly smooth launch with very few major game issues, despite the huge surge of players back into Guild Wars 2 to play all of the new content and features of the expansion! This will go down as the smoothest launch we’ve had in the history of the Guild Wars® franchise.”

(Source: https://www.guildwars2.com/en/news/heads-up-iteration-incoming/)

I CALL SHENANIGANS- Fix it, please!

HORRIBLE! So many people spend hours on events only to get knocked out at end due to crash, False advertised game, I will make sure and let this be the experience I share with everyone I know about HoT.

Been having that oom error, I have tried many things to try to stem it and I have had the most success leaving everything at high but lowering textures to medium. This has allowed me to play all night in VB and AB events without a crash. It seems to me that there is something going wrong with textures that is causing this. Maybe I was lucky though but this seems to have worked. My machine should be able to run high no problem so I hope they fix this so I can run on high again so the world does not look like a game made 15 years ago.

Constant crash in WvW after HoT is quite fustrating. What never happened in smaller borderlands/EBG, happens on bigger less populated maps. Literally, the moment any server collides with at least 20v20 its an immediate crash. Which not only happens to only me, but to my guild and other fellow players. Crashes are not limited to WvW. The downtime is also between PvP loading sessions, PVE events such as Vinewrath/Tequatl, engagements versus a fairly large enemy faction. I play on a 64-bit with Win7 as Operating System. I’d very much appreciate it to whomever it may concern that you look into this situation, evaluate the reports made by us consumers to enhance the gameplay we absolutely deserve.

When I start the GW2 client and then go to character selection I crash. This is the report. Hope this helps. My last count is at least 15 crashes in 3-4 days. (It could be more, and that’s not including the crashes when trying to redownload the client.) I know this has been said before, but ArenaNet please just acknowledge you are aware of the situation… I KNOW you have to be working on this, but the silence is not helping.

—> Crash <—
Assertion: index < m_count
File: p:\code\arena\core\Collections/Array.h(638)
App: Gw2.exe
Pid: 12356
Cmdline:
BaseAddr: 00950000
ProgramId: 101
Build: 54779
When: 2015-11-02T01:20:18Z 2015-11-01T19:20:18-06:00
Uptime: 0 days 0:01:16
Flags: 0

—> System <—
Name:
IpAddr:
Processors: 6 [AuthenticAMD:15:1:2]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 5491MB/ 8137MB 67%
Paged: 6163MB/ 9417MB 65%
Virtual: 2689MB/ 4095MB 65%
Load: 32%
CommitTotal: 3253MB
CommitLimit: 9417MB
CommitPeak: 4328MB
SystemCache: 1324MB
HandleCount: 27724
ProcessCount: 58
ThreadCount: 1001

—> Process Memory <—
Private: 1066MB
WorkingSet: 874MB
PeakWorkingSet: 874MB
PageFaults: 751886

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 532.79 687824
Programmer Data 264.85 267533
VRAM 223.79 14130
Art Assets 178.90 7876
Game 110.90 107084
Map Assets 100.09 7099
Prop Models 97.82 6793
Content 96.50 37301
Prop Packfile 93.05 951
VRAM – Gr Postproc 88.39 20
Engine 82.97 135077
Uncategorized 66.73 385452
Gr 58.65 83435
Collections 51.36 5912
Dictionary 50.01 794
Character Models 48.94 451
Composite Models 40.68 296
VRAM – Prop Tex 34.70 1732
Composite Tex Pool 34.14 132
Composite Tex 34.14 132
VRAM – DirectX Geo Buffers 30.56 1520
Anim Import Models 27.29 57
Anim Import Packfile 27.29 57
Collide 22.31 26963

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Content 96.50 37301
Prop Packfile 93.05 951
VRAM – Gr Postproc 88.39 20
Uncategorized 66.73 385452
Dictionary 50.01 794
Gr 38.34 3272
VRAM – Prop Tex 34.70 1732
Composite Tex Pool 34.14 132
VRAM – DirectX Geo Buffers 30.56 1520
Anim Import Packfile 27.29 57
VRAM – DDI Shader 14.36 10480
VRAM – Composite Tex 12.62 38
Archive 11.49 76
Collide Havok 11.22 21112
Collide 8.22 4888
Character Packfile 8.18 56
VRAM – Gr Shadow 8.00 1
Audio FMOD 7.77 346
Composite Packfile 6.52 139
Gr Umbra 6.52 408
VRAM – Terrain PgdImg 6.50 26
Model Granny 5.57 12133
VRAM – Map Env Tex 5.44 12
Audio 4.91 1134

—> Game Context <—
MapId: 18
Flags: 0×241
ElapsedTime: 00:00:34

—> World State <—
<WorldState BufferCapacity=“33554432” BufferUsed=“898” DrawCalls=“15” Fps=“61” EffectLights=“0” Lights=“0” Materials=“11” Particles=“0” Submodels=“15” TextureLoadsPending=“930” TextureMemory=“585928972” Triangles=“30” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“26598408” CameraPos=“7901.28, 5407.54, -3236.27” CameraFwd=“0.0420021, -0.973464, 0.224952” MapName=“wZY+N.5+60H” MapNamespace=“cgt5r” MapType=“Public” MapId=“18” MapGuid=“3E6F27B5-650C-42EE-B19A-6884168B194E” PlayerFacing=“0.0376718, -0.99929, 0” PlayerPos=“7905.48, 5310.2, -3133.77” PlayerVelocity=“0, 0, 0” />

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.10240.16384 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0×114 <—

—> Trace <—
Pc:00cd98f0 Fr:0620f8f8 Rt:00cdb235 Arg:00000001 0620f930 00000024 00000014
Pc:00cdb235 Fr:0620f934 Rt:01581d4d Arg:47eebb5c 00001f98 47efcc54 00000014
Pc:01581d4d Fr:0620f960 Rt:01551844 Arg:47eeb4c4 00000000 00000000 00000000
Pc:01551844 Fr:0620fa78 Rt:0155436a Arg:a2a2ca30 3f0b7990 01d1150c 3f0b7990
Pc:0155436a Fr:0620fa90 Rt:015606d5 Arg:00000000 05185c10 00000011 00000011
Pc:015606d5 Fr:0620fac8 Rt:015578d8 Arg:00000000 00c5edf9 00000ba4 00c9d040
Pc:015578d8 Fr:0620fb18 Rt:00f9651b Arg:3c8b4396 3c8854de 0620fba8 06c6dab8
Pc:00f9651b Fr:0620fb4c Rt:00f98dbf Arg:3c8854de 00e0c803 05186810 05186c60
Pc:00f98dbf Fr:0620fbf4 Rt:00e0a77e Arg:05186810 00000002 00000002 00000010
Pc:00e0a77e Fr:0620fc70 Rt:00e0b992 Arg:a2a2ca30 01d1150c 364a21f1 00000001
Pc:00e0b992 Fr:0620fcb0 Rt:00e09f51 Arg:04ff2d30 00719aa8 00c5ef78 00db07dc
Pc:00e09f51 Fr:0620fcd0 Rt:00db0730 Arg:04ff2d30 364a2049 00db07dc 00719aa8
Pc:00db0730 Fr:0620fd08 Rt:00db0858 Arg:00db07dc 0620fd28 75873744 00719aa8
Pc:00db0858 Fr:0620fd14 Rt:75873744 Arg:00719aa8 75873720 42177326 0620fd70
Pc:75873744 Fr:0620fd28 Rt:7755a064 Arg:00719aa8 40e6834f 00000000 00000000
Pc:7755a064 Fr:0620fd70 Rt:7755a02f Arg:ffffffff 7757d7c4 00000000 00000000
Pc:7755a02f Fr:0620fd80 Rt:00000000 Arg:00db07dc 00719aa8 00000000 00000000

—> Thread registers <—
eax=0620f498 ebx=00000004 ecx=00000000 edx=00000000 esi=75879ec0 edi=00000000
eip=00cd98f0 esp=0620f8c0 ebp=0620f8f8
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200246

eax-32 0620F478 00000000 00000000 00000000 0620f4f4
eax-16 0620F488 74dc3e54 0620f4f4 74dc3e28 0620f498
eax 0 0620F498 80000003 00000000 00000000 74dc3e28
eax16 0620F4A8 00000002 00000002 49265a20 00000000
eax+32 0620F4B8 00000000 00000000 00000000 00000000
eax+48 0620F4C8 00000000 00000000 00000000 00000000
esi-32 75879EA0 0010c25d 850ff685 fffffcc6 ddebc033
esi-16 75879EB0 cccccccc cccccccc cccccccc cccccccc
esi 0 75879EC0 031c25ff cccc758e cccccccc cccccccc
esi16 75879ED0 8b55ff8b 00a151ec 33759100 fc4589c5
esi+32 75879EE0 08358b56 85759108 cc850ff6 33000148
esi+48 75879EF0 fc4d8bc0 e85ecd33 0000b9e8 c25de58b

—> Code <—
00CD98D0 803c3000 742b8b45 f80fb63e 3b783872 .<0.t+.E…>;x8r
00CD98E0 17687e02 0000bacc 3b8b01b9 6c678b01 .h~…..;…lg..
00CD98F0 e8ebd2f8 ff8b45f8 8b4030ff 04b88b45 ……E..@0….E
00CD9900 dc464b75 cb8b4d24 8b55f003 4d100355 .FKu..M$.U..M..U
00CD9910 10894d24 8955f03b 4dec75a7 8b5dfc8b ..M$.U.;M.u..]..
00CD9920 7de48b37 8b4624a8 01751ca8 02751468 }..7.F$..u…u.h

—> Stack <—
0620F8C0 00cd98f5 0000027e 48224090 482240d0 ….~…."H.“H
0620F8D0 00001f98 fffffffc 4d4974dc 4d4974a8 ………tIM.tIM
0620F8E0 00000000 47efcc50 47ef3000 00000001 ….P..G.0.G….
0620F8F0 4d497490 4d4974bc 0620f934 00cdb235 .tIM.tIM4. .5…
0620F900 00000001 0620f930 00000024 00000014 ….0. .$…….
0620F910 00000000 00000014 47f00b94 47ef2ff0 ………..G./.G
0620F920 395a0a44 46fff270 00000000 00000795 D.Z9p..F……..
0620F930 48224090 0620f960 01581d4d 47eebb5c .@”H`. .M.X.\..G
0620F940 00001f98 47efcc54 00000014 47f00b94 ….T..G…….G
0620F950 0156090f 527c1080 00000001 3f0b7990 ..V…|R…..y.?
0620F960 0620fa78 01551844 47eeb4c4 00000000 x. .D.U….G….
0620F970 00000000 00000000 00000000 00000000 …………….
0620F980 00000000 00000000 00000000 01551645 …………E.U.
0620F990 00000000 00000000 00000000 00000000 …………….
0620F9A0 00000000 00000000 00000000 01551631 …………1.U.
0620F9B0 00000000 00000000 00000000 00000000 …………….
0620F9C0 00000000 00000000 01551627 3f0b7990 ……..‘.U..y.?
0620F9D0 00000000 00000000 0620fa50 0620fa40 ……..P. .. . 0620F9E0 00000000 00000000 00000002 00000000 ................ 0620F9F0 00000000 00000001 46fff250 00000001 ........P..F.... 0620FA00 00000001 00000040 00000000 00000000 ....………..
0620FA10 00000000 00000000 00000000 00000000 …………….
0620FA20 47eeb4c4 00000000 3da190f0 00000006 …G…….=….
0620FA30 3f0b7990 00000000 00000000 47f24554 .y.?……..TE.G
0620FA40 0620f990 00000000 00000000 00000000 .. ………….
0620FA50 00000002 47eeb4b4 3a9d59a9 0620f9b0 …….G.Y.:.. .
0620FA60 0620f970 3f0b7be0 47f24504 47f24234 p. ..{.?.E.G4B.G
0620FA70 00000000 364a2739 0620fa90 0155436a ….9’J6.. .jCU.
0620FA80 a2a2ca30 3f0b7990 01d1150c 3f0b7990 0….y.?…..y.?
0620FA90 0620fac8 015606d5 00000000 05185c10 .. …V……\..
0620FAA0 00000011 00000011 26fb9910 a2a2ca30 ………..&0…
0620FAB0 01d1150c 3f0b7d10 00000000 00004e20 …..}.?…. N..
0620FAC0 00000000 11849010 0620fb18 015578d8 ………. ..xU.
0620FAD0 00000000 00c5edf9 00000ba4 00c9d040 …………... 0620FAE0 1185b310 00000028 293d2210 0620fb20 ....(...."=) . . 0620FAF0 00c9b8b1 293d2210 00000028 01970e5c ....."=)(...\... 0620FB00 00000011 00c6cd5a 00000010 00c913ef ....Z........... 0620FB10 05185c10 00000008 0620fb4c 00f9651b .\......L. ..e.. 0620FB20 3c8b4396 3c8854de 0620fba8 06c6dab8 .C.<.T.<.. ..... 0620FB30 05186854 3c8b4396 3c8854de 3c8854de Th...C.<.T.<.T.< 0620FB40 3c8854de 3c8b4396 3c8b4396 0620fbf4 .T.<.C.<.C.<.. . 0620FB50 00f98dbf 3c8854de 00e0c803 05186810 .....T.<.....h.. 0620FB60 05186c60 00000001 00000002 00000002 `l.............. 0620FB70 00000010 0620fb8c 0620fb94 05186c60 ...... ... .`l.. 0620FB80 00000002 0620fc5c 0000000c 00000000 ....\. ......... 0620FB90 06c6dac8 00000000 05186854 00000001 ........Th...... 0620FBA0 05186810 05186b58 06c6dac4 0518684d .h..Xk......Mh.. 0620FBB0 00dcaf77 05186b8c 00e0cb63 05186810 w....k..c....h.. 0620FBC0 00000000 00000000 0620fbf4 0620fc0c .......... ... . 0620FBD0 00e0ae1f 05186810 06a9a89f 00000001 .....h.......... 0620FBE0 05186b58 00000000 0620fbe8 0620fbe9 Xk........ ... . 0620FBF0 364a26b5 0620fc70 00e0a77e 05186810 .&J6p. .~....h.. 0620FC00 00000002 00000002 00000010 0620fc5c ............\. . 0620FC10 05186c60 00719aa8 00000001 06a9a89f `l....q......... 0620FC20 a64395c9 00000174 00000000 a2a2ca30 ..C.t.......0... 0620FC30 00719aa8 0620fc68 0620fc78 06a9a89f ..q.h. .x. ..... 0620FC40 00000001 00200246 40e68273 00000000 ....F. .s..….
0620FC50 00000000 0620fc78 00c5b990 a2a2ca30 ….×. …..0…
0620FC60 01d1150c 06a9a89f 00000011 364a2131 …………1!J6
0620FC70 0620fcb0 00e0b992 a2a2ca30 01d1150c .. …..0…….
0620FC80 364a21f1 00000001 06a9a89f 00719aa8 .!J6……….q.
0620FC90 7ffe0008 80000003 0620fc80 0620eecc ………. … .
0620FCA0 0620fcf8 00db0a70 31a1b911 00000000 .. .p……1….
0620FCB0 0620fcd0 00e09f51 04ff2d30 00719aa8 .. .Q…0-….q.

—> Error Logs <—
Texture missing mip chain: 0×011f2e
Texture missing mip chain: 0×011f30
Texture missing mip chain: 0×014655
Texture missing mip chain: 0×014657
Model ‘0×123674’: Permutation ‘boworange’ not found, auto selecting permutation

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6818
Version = 8.17.0010.1404
Description = AMD Radeon HD 7800 Series
Compat = 0×00000000
VidMem = 4095 MB

To quote Colin “We’ve had an incredibly smooth launch with very few major game issues, despite the huge surge of players back into Guild Wars 2 to play all of the new content and features of the expansion! This will go down as the smoothest launch we’ve had in the history of the Guild Wars® franchise.”

HAH. SMOOTH?! what planet is ANET on. this has been the worst managed expansion in gaming history.

keep posting those anet logs guys.. give them data so they can fix this soon!

I’m Argentinian, in my country 100 dollars are 1400 pesos more or less, and for those who have not a clue about how much that’s it… good for you. I got into the game when it was launched free to play and i hadn’t a single error with it. 66% of world exploration and settings on high, amazed by the game… then the expansion came and all my happy faces where LOST. I can’t play the game. If i’m lucky, i can REACH a dungeon and then maybe, just maybe finish it before the game crashes. I can’t do events, can’t do story, can’t be on LA for more than 15 minutes… it’s like a meteor (¿HoT?) hit the game and break it in one thousand pieces. I was not aware of all of you gettings this errors too, and I’m ironically happy that i’m not alone. I’m new at this game, but i never experienced such a BUG in my MMORPG life. It’s not a specific place that crashes, it’s not a item that is broken, it’s the hole game that is broken. All of you that have crashes after 2 hours of playing it’s just becouse you have such an expensive pc (or Mac) that the memory leek you can handle it’s more than ours. And if they say that I must buy a 64 bit pc to solve it, OF COURSE I WILL! and then I will buy a Pony just because Justin Bieber wants it. It’s a shame that i can’t play this game… i met a LOT of good people here. Well, sorry for grammar mistakes and the anger… Hope a solution come soon.

PD: Last part of log error, (i don’t want to login just to wait for a full crash error log)

htningSetActionPoints: lightning ‘fillsys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘coresys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘fillsys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘coresys’ not found.
Debug token ‘0xf1059’: Lightning ran out of space for new bolts.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘fillsys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘coresys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘fillsys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘coresys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘fillsys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘coresys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘fillsys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘coresys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘fillsys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘coresys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘fillsys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘coresys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘fillsys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘coresys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘fillsys’ not found.
Model ‘0×12438b’: LightningSetActionPoints: lightning ‘coresys’ not found.
Map load hang on STATE_MODELS_STREAM detected: MapId: 1052, Position: (36856.500000, 2001.209961, -16482.679688), Completion: 0.000000
Texture missing mip chain: 0×1346fb
Texture missing mip chain: 0×1346fd
Debug token ‘0xf1059’: Lightning ran out of space for new bolts.
Debug token ‘0xf1059’: Lightning ran out of space for new bolts.
Debug token ‘0xeb017’: Lightning ran out of space for new bolts.
Texture missing mip chain: 0×1346fc
Texture missing mip chain: 0×134700

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×0614
Version = 9.18.0013.4181
Description = NVIDIA GeForce 9800 GT
Compat = 0×00100000
VidMem = 1024 MB