Hiya! So if you want the short version of it here it is:
After my guild had placed exactly 994 decorations throughout the Gilded Hallow, it was discovered no more could be placed anywhere else. It would appear that we had reach the cap limit for placing decorations, and attempting to place anymore would result in the item failing to be placed and instead remain in storage. After doing some research and talking heavily with support, it was stated multiple times that the cap limit is suppose to be 2000, and that the reason why we are stopping only at 994 remains a mystery (lots of theories, but no solid answer). I was advised to make this post by support in hopes that a) another guild who has had this problem occurred and figured out a work around could hopefully provide a solution to my problem and b) the development team responsible for the guildhall/decoration system might stumble upon this thread and know that there is a problem. From what I gathered speaking with support, the people there don’t know how the system works, so my guess is as good as theirs on what the problem is.
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Okay. Now here is the longer version for those of you who want more details on the problem itself, what was done and what was said between me and support thus far (get some popcorn).
Last Sunday my guild had successfully unlocked the Decoration Merchant 3 upgrade and proceeded to “pretty up” our guildhall (Gilded Hallow) with the new furniture options. It was after attempting to place a well at my “claimed area” that I discovered I could no longer place anymore decorations. My character would do the animation as if attempting to place the decoration down, the “booming” noise would trigger, but the selected piece of furniture would never be placed but instead remain in storage.
Since it never gave me any error or any indication stating why the decorations could not be placed, I assumed I was bugged and re-logged. However, this did not fix the problem, as upon retrying to place the decorations once more still resulted in failure. I then attempted to place decorations at various areas around the guildhall to see if I could and discovered that I could not. Curious, I finally went and removed 1 of our decorations that had already been placed on the floor, selected a different one from storage, and was able to successfully place it down.
It appeared that after placing exactly 994 decorations spread throughout the guildhall, that the game refused to allow us to place anymore. This was also confirmed by another guildie the next day when they too attempted and failed to place anymore decorations down. Disheartened, I submitted a ticket to support detailing the issuing as best as I could. While I waited for support to reply, I made the decision to tear down a rather long jumping puzzle I had made (116 crates plus more!) so that other guildies could once again continue to build.
Eventually I heard back from support. They confirmed with me that the cap limit for decorations was set at 2000, and suggested that the reason we could not place anymore past 994 was because “certain areas” of the guild hall were capped at a smaller limit. I told them that didn’t make any sense and was impossible because the jumping puzzle I had tore down was located at the Northwest most part of the guildhall. It was built way above and stretched to the very top most part of our guildhall. Meanwhile, “my place” which I had been attempting to decorate at the time when I discovered the issue is located on the exact opposite end of the guildhall. My area is near the mine, on the Southeastern most part of the map. And yet, upon deleting the jumping puzzle I was able to successfully place decorations down at my desired location. The two locations could not be farther apart both vertically and horizontally if you tried. So this “area limit” wouldn’t make sense…unless you count the entire guildhall as 1 area…which means that cap it set to 994…not 2000.
I feel I should mention at this point that there is no argument to what the cap limit is suppose to be. There are various sources, including a video available on Anet’s website stating that the cap limit is set at 2000. In case someone here wants to suggest that the video is “outdated”, I also have an email reply here from support stating word for word “From what I was able to uncover is that yes there is a limit of 2000 items to be used in a Guild Hall.” That was received at 1/5/2016 at 9:40 AM est. So the argument that it was silently nerfed from 2000 to 994 is out.
So after seeing how support’s first explanation seemed implausible, I then suggested that maybe the reason for the smaller cap was due to the fact that our guild had not yet acquired the Further Exploration upgrade. Since we don’t “officially” have the second-half of the guildhall unlocked, maybe that is why we hitting the cap limit halfway. Support neither confirmed or deny this possibility. They simply said that it could be possible that the development team responsible for the system could had made it so that the cap limit was upgradeable. Word for word: “It is logical that the development team would make the limit size upgradeable. I’m pretty sure its suppose to go by the size per small room, to add up to the limit of 2000. Let us know when you have more information though, Please.
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Now I have already informed them that I will contact them once we have the Further Exploration upgrade unlocked and test to see if the limit increases. The only problem is time. Last I checked the only thing that we are missing is the 777 exotic essence of luck in order to purchase the upgrade. I’ve asked them if there was an alternative way I could contact them as I am pretty sure tickets close automatically after a few days of inactivity. I also requested if it was possible for them to contact the development team in charge of the system and ask them directly if the limit cap is affected by the Further Exploration upgrade. I explained that I understand if they are busy and that I am willing to wait to hear a response from them.
The last email I received simply stated that they will be looking into this on their end and that I should let them know if the limit increases (once we get the Further Exploration upgrade). I am instructed to also post about this on the forums, in hopes I can find additional help there.
So there you go. I will update you guys when we get the upgrade! My guild members and myself are currently busy with other projects as well, so keep in mind it might take a while.
TL;DR Decoration limit is set to 994 effectively…. not 2000. Enjoy.