Fix this NPC! According to wiki, she has been bugged since September 2012 (OVER A YEAR!!!!). I have been in so many p2 groups that have needed to give up just because this NPC has been broken and stopped progress on the dungeon. Your company should be absolutely embarrassed that this problem continues unresolved for nearly 13 months now, even more so considering this is one of the first possible explorable paths that a player can experience.
Josre
Zulu Ox Tactics [zulu]