Game crashing on start-up (patch 19/5/2015)

Game crashing on start-up (patch 19/5/2015)

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Posted by: Cheezy.2039

Cheezy.2039

Hey,

since I patched my client today the game crashes as soon as I reach the character select screen. (The one with fatal error and sending a report to ArenaNet).

So far I tried renaming the Local.dat file but it didn’t fix the problem.

Help would be appreciated.

Cheezy – Vis Invicta [vC]

The meta is changing at an alarming rate.

Game crashing on start-up (patch 19/5/2015)

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Posted by: Jdanovya.7930

Jdanovya.7930

I got the same problem, but i’ve no solution.. i’m waiting for a debug…

Game crashing on start-up (patch 19/5/2015)

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Posted by: Durzan.4603

Durzan.4603

+1
I tried to repair the files but nothing changed.

Drivers are up-to-date.

Elona Reach – Author at Guildnews.de

Game crashing on start-up (patch 19/5/2015)

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Posted by: Apoteka.6471

Apoteka.6471

Same here seems my char gut stuck and thats the problem got bootet out of instance for patch and that happend.

Game crashing on start-up (patch 19/5/2015)

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Posted by: PistolWhip.2697

PistolWhip.2697

Also mine is having this issue, WHY! Q_Q

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Game crashing on start-up (patch 19/5/2015)

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Posted by: arthurobenzi.2619

arthurobenzi.2619

the same, crash at char selection.

Game crashing on start-up (patch 19/5/2015)

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Posted by: thecord.5873

thecord.5873

same crash at character selection screen

Game crashing on start-up (patch 19/5/2015)

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Posted by: Apoteka.6471

Apoteka.6471

I have try repair and restart my pc but it still i get this crash :

  • Crash <—*
    Assertion: hostRole
    File: p:\code\gw2\game\portal\PlGroup.h(682)
    App: Gw2.exe
    Pid: 1288
    Cmdline:
    BaseAddr: 009A0000
    ProgramId: 101
    Build: 49043
    When: 2015-05-19T16:41:06Z 2015-05-19T18:41:06+02:00
    Uptime: 0 days 0:00:31
    Flags: 0

Game crashing on start-up (patch 19/5/2015)

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Posted by: Animaniak.5619

Animaniak.5619

It’s not a problem with the local files.
I can log into one of my accounts just fine – on my second account however i always get the crash message.

Game crashing on start-up (patch 19/5/2015)

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Posted by: Apoteka.6471

Apoteka.6471

Thats because the character is stuck on that Account somewhere its for sure.

Game crashing on start-up (patch 19/5/2015)

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Posted by: LunarNacht.8913

LunarNacht.8913

I’m in the same situation. Before the patch everything worked fine. Patch finished and the game crashs when loading the character selection.

Game crashing on start-up (patch 19/5/2015)

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Posted by: PistolWhip.2697

PistolWhip.2697

My character was at black citadel?

Could it be that one of our characters on the account in question is stuck in a part of LA that is closed off following the patch to it?

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Game crashing on start-up (patch 19/5/2015)

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Posted by: Nozzle.8031

Nozzle.8031

ahh i started a post on this as i couldnt find one but got linked to here……i have same issue i cant get to my char select screen it just boots me out logging in is fine thou

Game crashing on start-up (patch 19/5/2015)

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Posted by: noncha.2761

noncha.2761

Same issue… waiting

Game crashing on start-up (patch 19/5/2015)

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Posted by: Tekintakka.5723

Tekintakka.5723

Same problem here:

  • Assertion: hostRole
    File: p:\code\gw2\game\portal\PlGroup.h(682)
    App: Gw2.exe
    Pid: 6084
    Cmdline:
    BaseAddr: 00F70000
    ProgramId: 101
    Build: 49043
    When: 2015-05-19T17:08:52Z 2015-05-19T20:08:52+03:00
    Uptime: 0 days 0:00:12
    Flags: 0

and even gw2.exe -repair crashed without error messages..

Game crashing on start-up (patch 19/5/2015)

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Posted by: sbriddale.7492

sbriddale.7492

same here. Hope there’ll be a fix soon

Galahads Son [CSI] – Drakkar Lake

Game crashing on start-up (patch 19/5/2015)

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Posted by: Cry To Bleed.2150

Cry To Bleed.2150

Got this fantastic problem too(for an hour so far). On both accounts, which are located in Piken Square and Desolation.

—> Crash <—
Assertion: hostRole
File: p:\code\gw2\game\portal\PlGroup.h(682)
App: Gw2.exe
Pid: 7804
Cmdline:
BaseAddr: 00160000
ProgramId: 101
Build: 49043
When: 2015-05-19T17:36:26Z 2015-05-19T20:36:26+03:00
Uptime: 0 days 0:01:28
Flags: 0

—> System <—
Name: YOU DONT NEED TO KNOW
IpAddr: YOU DONT NEED TO KNOW
Processors: 4 [GenuineIntel:6:12:3]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 5172MB/ 8120MB 63%
Paged: 5622MB/ 9400MB 59%
Virtual: 3115MB/ 4095MB 76%
Load: 36%
CommitTotal: 3777MB
CommitLimit: 9400MB
CommitPeak: 3828MB
SystemCache: 5263MB
HandleCount: 37141
ProcessCount: 82
ThreadCount: 1215

—> Process Memory <—
Private: 474MB
WorkingSet: 403MB
PeakWorkingSet: 534MB
PageFaults: 4333270

—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:01:28

—> World State <—
<WorldState BufferCapacity=“32047104” BufferUsed=“5756” DrawCalls=“94” Fps=“5” EffectLights=“0” Lights=“0” Materials=“71” Particles=“0” Submodels=“94” TextureLoadsPending=“144” TextureMemory=“240673488” Triangles=“188” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“47954304” />

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.16520 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0xe30 <—

—> Trace <—
GAZILLION NUMBERS AND LETTERS HERE`
—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1187
Version = 9.18.0013.5286
Description = NVIDIA GeForce GTX 760
Compat = 0×00100000
VidMem = 2048 MB

(edited by Cry To Bleed.2150)

Game crashing on start-up (patch 19/5/2015)

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Posted by: Nozzle.8031

Nozzle.8031

bah so frustrating………..still cant get in…….im wondering if to uninstall gw and re install would work?

Game crashing on start-up (patch 19/5/2015)

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Posted by: Wuedmo.4826

Wuedmo.4826

Same problem here!

Game crashing on start-up (patch 19/5/2015)

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Posted by: Lauren Kamieniecki.6245

Lauren Kamieniecki.6245

QA Lead

Next

Reinstalling won’t fix it guys, it will just make you more frustrated. There’s a fix in the works but I don’t have the exact time yet. I’ll keep ya updated.

Game crashing on start-up (patch 19/5/2015)

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Posted by: Nozzle.8031

Nozzle.8031

\o/ oh good…hope can get some play time tonight then

Game crashing on start-up (patch 19/5/2015)

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Posted by: Cheezy.2039

Cheezy.2039

Thanks for the update and swift work

Cheezy – Vis Invicta [vC]

The meta is changing at an alarming rate.

Game crashing on start-up (patch 19/5/2015)

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Posted by: Apoteka.6471

Apoteka.6471

Thx Lauren <3

Game crashing on start-up (patch 19/5/2015)

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Posted by: MightyPit.5671

MightyPit.5671

Same here!

—> Crash <—
Assertion: hostRole
File: p:\code\gw2\game\portal\PlGroup.h(682)
App: Gw2.exe
Pid: 6876
Cmdline:
BaseAddr: 00070000
ProgramId: 101
Build: 49043
When: 2015-05-19T17:46:15Z 2015-05-19T19:46:15+02:00
Uptime: 0 days 0:00:17
Flags: 0

—> System <—
Name: HOME
IpAddr: 192.168.0.100
Processors: 8 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 4683MB/ 8173MB 57%
Paged: 11928MB/16344MB 72%
Virtual: 3387MB/ 4095MB 82%
Load: 42%
CommitTotal: 4416MB
CommitLimit: 16344MB
CommitPeak: 5749MB
SystemCache: 5003MB
HandleCount: 38264
ProcessCount: 110
ThreadCount: 1473

—> Process Memory <—
Private: 427MB
WorkingSet: 340MB
PeakWorkingSet: 340MB
PageFaults: 773795

—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:17

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6738
Version = 8.17.0010.1333
Description = AMD Radeon HD 6800 Series
Compat = 0×00000000
VidMem = 4095 MB

Game crashing on start-up (patch 19/5/2015)

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Posted by: timmyf.1490

timmyf.1490

Reinstalling won’t fix it guys, it will just make you more frustrated. There’s a fix in the works but I don’t have the exact time yet. I’ll keep ya updated.

but but but

I’m glad the reinstall fixed it, restart and reinstall fix just about everything no matter what game/application/problem.

Sort of reminds me of this… https://xkcd.com/1425/

Karaoke – Guild Leader – [MEGA] Super Mega Happy Fun Time
www.getunicorned.com / northernshiverpeaks.org

Game crashing on start-up (patch 19/5/2015)

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Posted by: Lauren Kamieniecki.6245

Previous

Lauren Kamieniecki.6245

QA Lead

Next

Reinstalling won’t fix it guys, it will just make you more frustrated. There’s a fix in the works but I don’t have the exact time yet. I’ll keep ya updated.

but but but

I’m glad the reinstall fixed it, restart and reinstall fix just about everything no matter what game/application/problem.

Sort of reminds me of this… https://xkcd.com/1425/

99% isn’t 100% :P

I like that comic, good fit.

Game crashing on start-up (patch 19/5/2015)

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Posted by: timmyf.1490

timmyf.1490

Reinstalling won’t fix it guys, it will just make you more frustrated. There’s a fix in the works but I don’t have the exact time yet. I’ll keep ya updated.

but but but

I’m glad the reinstall fixed it, restart and reinstall fix just about everything no matter what game/application/problem.

Sort of reminds me of this… https://xkcd.com/1425/

99% isn’t 100% :P

I like that comic, good fit.

That comic and this video https://www.youtube.com/watch?v=BKorP55Aqvg are my go-tos when I get tired of explaining to people who have never coded or worked in a corporate environment why it’s so hard to do “this really easy change.”

Karaoke – Guild Leader – [MEGA] Super Mega Happy Fun Time
www.getunicorned.com / northernshiverpeaks.org

Game crashing on start-up (patch 19/5/2015)

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Posted by: HawkMeister.4758

HawkMeister.4758

Polish > hype

Game crashing on start-up (patch 19/5/2015)

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Posted by: Nozzle.8031

Nozzle.8031

How goes the fix….are we any closer?

Game crashing on start-up (patch 19/5/2015)

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Posted by: Critix.4106

Critix.4106

Oh wow. So many with this problem. I thought im the only one but its cool you guys are already working on a fix

Game crashing on start-up (patch 19/5/2015)

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Posted by: nadSamm.5401

nadSamm.5401

I know what you’re trying to do… GoT release this afternoon, yey !

Game crashing on start-up (patch 19/5/2015)

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Posted by: Reema.7360

Reema.7360

The question is, is this bug PC based or account based? I guess it’s the latter, just because reinstall does not fix anything. Or “-repair”. “-repair” is crashing btw. At 40% Windows notices that it is not responding anymore.

Game crashing on start-up (patch 19/5/2015)

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Posted by: Rulio Boss.7612

Rulio Boss.7612

Hi,
I have seem problem:( :
—> Crash <—
Assertion: hostRole
File: p:\code\gw2\game\portal\PlGroup.h(682)
App: Gw2.exe
Pid: 5148
Cmdline:
BaseAddr: 00850000
ProgramId: 101
Build: 49043
When: 2015-05-19T19:04:12Z 2015-05-19T21:04:12+02:00
Uptime: 0 days 0:00:18
Flags: 0
—> System Memory <—
Physical: 5412MB/ 8187MB 66%
Paged: 13308MB/16373MB 81%
Virtual: 3110MB/ 4095MB 75%
Load: 33%
CommitTotal: 3064MB
CommitLimit: 16373MB
CommitPeak: 9860MB
SystemCache: 5452MB
HandleCount: 22491
ProcessCount: 82
ThreadCount: 1127

—> Process Memory <—
Private: 424MB
WorkingSet: 338MB
PeakWorkingSet: 583MB
PageFaults: 890057

—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:18

VendorId = 0×10de
DeviceId = 0×13c2
Version = 9.18.0013.4475
Description = NVIDIA GeForce GTX 970
Compat = 0×00100800
VidMem = 4095 MB

(edited by Rulio Boss.7612)

Game crashing on start-up (patch 19/5/2015)

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Posted by: durabo.6801

durabo.6801

Same problem here… solution time?

  • Crash <—*
    Assertion: hostRole
    File: p:\code\gw2\game\portal\PlGroup.h(682)
    App: Gw2.exe
    Pid: 25712
    Cmdline:
    BaseAddr: 01190000
    ProgramId: 101
    Build: 49043
    When: 2015-05-19T19:16:35Z 2015-05-19T16:16:35-03:00
    Uptime: 0 days 0:00:20
    Flags: 0

Game crashing on start-up (patch 19/5/2015)

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Posted by: Uhtameit.2413

Uhtameit.2413

“Soon”

/15chars

Game crashing on start-up (patch 19/5/2015)

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Posted by: Laci.3167

Laci.3167

Same issue, my alt accounts work but my main account crashes immediately when I enter the character select screen.

/zzzz

Game crashing on start-up (patch 19/5/2015)

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Posted by: Kasumi Nightshadow.4962

Kasumi Nightshadow.4962

Yeah I know the feeling got the same error as well, but two other people in my household actually got the update and were able to log in with no problems.

Also just in case it is needed here is a copy of my crash log:


Assertion: m_readOffset + m_readLength <= m_totalBytes
File: ..\..\..\Services\File3\FileArchive.cpp(1056)
App: Gw2.exe
Pid: 1876
Cmdline:
BaseAddr: 00C30000
ProgramId: 101
Build: 49043
When: 2015-05-19T19:29:10Z 2015-05-19T15:29:10-04:00
Uptime: 0 days 0:00:02
Flags: 0

—> Error Logs <—
Failed to parse GFE XML: no data
Warning: changing size of versioned file 0×00000000:0×0021e5e4 from 115 to 997789
Warning: changing size of versioned file 0×00000000:0×00264080 from 108 to 997796

Game crashing on start-up (patch 19/5/2015)

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Posted by: Uhtameit.2413

Uhtameit.2413

I heard a rumor that you can log in fine if you consider Anet staff to be capable.

  • Crash <—*
    Assertion: hostRole
    File: p:\code\gw2\game\portal\PlGroup.h(682)
    App: Gw2.exe
    Pid: 6884
    Cmdline: -clientport 443 -autologin
    BaseAddr: 01120000
    ProgramId: 101
    Build: 49043
    When: 2015-05-19T19:40:29Z 2015-05-19T15:40:29-04:00
    Uptime: 0 days 0:00:30
    Flags: 0

Game crashing on start-up (patch 19/5/2015)

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Posted by: Goldhamster.1865

Goldhamster.1865

I heard a rumor that you can log in fine if you consider Anet staff to be capable.

—> Crash <—
Assertion: hostRole
File: p:\code\gw2\game\portal\PlGroup.h(682)
App: Gw2.exe
Pid: 6884
Cmdline: -clientport 443 -autologin
BaseAddr: 01120000
ProgramId: 101
Build: 49043
When: 2015-05-19T19:40:29Z 2015-05-19T15:40:29-04:00
Uptime: 0 days 0:00:30
Flags: 0

Can confirm, I know at least one.

Did you know, that they have a term about “Stalking” in their updated Forum Terms of Conduct?

Also, do you wanna marry me?

Ontopic, same problem here.

Game crashing on start-up (patch 19/5/2015)

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Posted by: JATRiiX.7046

JATRiiX.7046

how long will they need until this is fixed? ive been sending around 500 bug reports to them in the last 2 hours.

Game crashing on start-up (patch 19/5/2015)

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Posted by: pmnt.4067

pmnt.4067

I have the same issue but I completely wiped all GW2 data before heading to the forums, so no logs from me. I did send an error report with the crash report tool, though.

Same issue, my alt accounts work but my main account crashes immediately when I enter the character select screen.

Wait, it’s account dependent? Is this the revenge for the HoT portal drop or the free account upgrade after the first HoT stress test?

I can’t wait until ANet releases the game promoted in the manifesto.
Until that, I’ll play GW2.

Game crashing on start-up (patch 19/5/2015)

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Posted by: minichibi.9387

minichibi.9387

i sorta got the same prob still waiting for them to reply to my ticket i sent, game tried to patched crashed now i gotta reinstall the game but the patch buged not letting it even instal just goes straight to frigin patch>error fml :<

Game crashing on start-up (patch 19/5/2015)

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Posted by: Uhtameit.2413

Uhtameit.2413

I heard a rumor that you can log in fine if you consider Anet staff to be capable.

—> Crash <—
Assertion: hostRole
File: p:\code\gw2\game\portal\PlGroup.h(682)
App: Gw2.exe
Pid: 6884
Cmdline: -clientport 443 -autologin
BaseAddr: 01120000
ProgramId: 101
Build: 49043
When: 2015-05-19T19:40:29Z 2015-05-19T15:40:29-04:00
Uptime: 0 days 0:00:30
Flags: 0

Can confirm, I know at least one.

Did you know, that they have a term about “Stalking” in their updated Forum Terms of Conduct?

Also, do you wanna marry me?

Ontopic, same problem here.

I did not know, please send me the link.

Why would I want to? :o

how long will they need until this is fixed? ive been sending around 500 bug reports to them in the last 2 hours.

What made you think that sending them the same information over and over about the same bug that dozens or hundreds of players are experiencing (and have reported) would help them?

I could repeat that question around 500 times but I doubt that you could provide a satisfactory answer.

Game crashing on start-up (patch 19/5/2015)

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Posted by: Uhtameit.2413

Uhtameit.2413

I have the same issue but I completely wiped all GW2 data before heading to the forums, so no logs from me. I did send an error report with the crash report tool, though.

Same issue, my alt accounts work but my main account crashes immediately when I enter the character select screen.

Wait, it’s account dependent? Is this the revenge for the HoT portal drop or the free account upgrade after the first HoT stress test?

Doubt it, got two friends on this topic and neither of them had the pass for the first beta test, nor the portal. I had the pass and we all got the bug :>

Game crashing on start-up (patch 19/5/2015)

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Posted by: Petit Citron.2960

Petit Citron.2960

Same here…
Though, i didn’t want to play ‘cause i’m getting tired of this game…

Game crashing on start-up (patch 19/5/2015)

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Posted by: nadSamm.5401

nadSamm.5401

It’s fixed guys !

Game crashing on start-up (patch 19/5/2015)

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Posted by: Yonarq.1072

Yonarq.1072

Same problem.

Seriously… I know bugs are unexpected and so… but I don’t think is normal that every patch brings not insignificant but serious bugs. Me at least never experienced that in any other games with this religious frecuency.

Game crashing on start-up (patch 19/5/2015)

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Posted by: sayiaa.9261

sayiaa.9261

Finally Fixed guys ^^

Game crashing on start-up (patch 19/5/2015)

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Posted by: Kasumi Nightshadow.4962

Kasumi Nightshadow.4962

Not for me it isn’t. Still having the same crash as before.

Game crashing on start-up (patch 19/5/2015)

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Posted by: PistolWhip.2697

PistolWhip.2697

Fixed for me! \o/

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