Gem store puchase, didn't receive

Gem store puchase, didn't receive

in Bugs: Game, Forum, Website

Posted by: heikkimus.1703

heikkimus.1703

Greetings,

I puchased 5 pieces of mystic stones via gem store and never received them in to my mail. What can I do?

Gem store puchase, didn't receive

in Bugs: Game, Forum, Website

Posted by: Venusama.5103

Venusama.5103

The same thing has happened to me, Help. lol

•— Venasity | Ven (Venusama.5103) — Necromancer — 8k+Hrs Played —•

Gem store puchase, didn't receive

in Bugs: Game, Forum, Website

Posted by: Seven.3916

Seven.3916

This happened to me aswell but I found a way to get mine. My mail box was not full but I deleted a mail and it came right after.I could be posable its reading your mail box as full even if its not.

Gem store puchase, didn't receive

in Bugs: Game, Forum, Website

Posted by: CC Eva.6742

CC Eva.6742

Community Coordinator

Greetings to everyone.

Seven is right. Normally this issue has to do with the inbox being full or almost full so you only need to delete some messages (till your are with two or three left, for instance) and your items should arrive without any big deal. If this is not the case then proceed to contact our Customer Support team.

Thanks!