Guild Wars 2

So recently my friends account got messed up some how. Keeps getting Connection Error. We been through all the troubleshooting steps ( restarted the router, repaired the client, changed password, and redownloaded the game again ) and still no change. I even tried on my computer in a totally differernt area and still no good.

He made a ticket and said that he went through 3 gms and they all wanted his game key. Well he had a huge hassle with Gamestop to get his key sense he moved and they woundn’t give it to him unless he picked it up. Finally he got some one to give him the key and he got on…… Fast forward to now … he doesnt have the key.

We thought that the 4 number after your account name was suppose to elimate the hassle of the cd key. ( ex: name.####) I had a hard time in Guild Wars 1 with the cd key because some one stole my account. Cd keys are lost many of times and it is very frustrating to have to find them and then get the .." well no cd key no game " senario.

So what is the point in having the 4 numbers behind the name if this does not help get your account back up and running? Because of this he cant play the new instance nor access the game as he pleases. The has to be some other way to get his information to verfy that it is actual him that is requesting to get the game up and running. Name his character, armor, guilds etc.

I would love to hear any suggestiong from people to get account infromation to areanet or a simple explantion to the random 4 digits.

the 4 digits are not there for identification. Yours is 3517. So it is public information and doesn’t proof anything.

You should always store your key wisely and in a safe spot. Mine are all in a box that game with the game (im using the gw nightfall box for it ). It is the actual proof you bought the game. Now keep talking to arenanet. In my experience they also except proof of ownership like billing-record.

Wel update on situation. The person that was helping him said that his key on the account was locked and now has to go purchase the game again. For some reason they wont say y but this sucks….

Now all his gear and stuff we work to get him is all gone….

Well, you might want to ask Gaile very nicely if she has time to look into this. Keep in mind she is the support liason. She does a lot more then just listening to us and she is awesome in way she tries to help, but limited in her time. She prolly need your friends support ticket number.

What I don’t understand is that your friend is claiming to have an erromessage: ‘Connection Error’ while this specifick error doesn’t exist when looking at http://wiki.guildwars2.com/wiki/Error_code (it’s either network error or connection problem). These all indicate a problem when connecting to the game servers. The support person however is telling that his key (account??) is locked.

I don’t want to stand between you and your friend, but something isn’t logical in the story as your presenting it here. It just don’t add up.

When an account or key is locked they can always explain you why. Besides that, it should result in a different error-message.

mercury ranique.2170:

Well, you might want to ask Gaile very nicely if she has time to look into this. Keep in mind she is the support liason. She does a lot more then just listening to us and she is awesome in way she tries to help, but limited in her time. She prolly need your friends support ticket number.

What I don’t understand is that your friend is claiming to have an erromessage: ‘Connection Error’ while this specifick error doesn’t exist when looking at http://wiki.guildwars2.com/wiki/Error_code (it’s either network error or connection problem). These all indicate a problem when connecting to the game servers. The support person however is telling that his key (account??) is locked.

I don’t want to stand between you and your friend, but something isn’t logical in the story as your presenting it here. It just don’t add up.

When an account or key is locked they can always explain you why. Besides that, it should result in a different error-message.

To behonest I am on the same page as you. There was this huge issue with gamestop with him gettig the code in the first place and now since he has no proof of purchase its causing huge issues now.

Also i could ask Gaile but I didnt want to bother them since they were nic enough to replay to my post…. but i might……