Account Login issues

Account Login issues

in Account & Technical Support

Posted by: Alverman.9876

Alverman.9876

This isnt for me but my younger brother recently got Guild Wars 2 and he is unable to login to the game or website (so he cant post the issue here) Despite the account being only several minutes old His email seems to be accepted but his password isnt, and reseting/retrieving the password is impossible due to that system being offline/Not available. a friend of mine has the same problem, and that with a temporary password given to him by the Anet support staff, what is going on here? is the game closed to new accounts or something?

Account Login issues

in Account & Technical Support

Posted by: Renegadeimp.8439

Renegadeimp.8439

More than likely a bug in the account systems again. Try waiting half an hour or so and see if it clears up. perhaps try different browsers, to see if you can get around the error.

Account Login issues

in Account & Technical Support

Posted by: Alverman.9876

Alverman.9876

Yeah, that is an option to try but, at the game launcher logging in also does not work i find that odd because i can log in normally (and it should be impossible for hackers to steal a fresh account wich uses a new pass+new email adress alteats by farming it the way they usualy do eh )

Account Login issues

in Account & Technical Support

Posted by: Renegadeimp.8439

Renegadeimp.8439

Prob just a bug in the system. Try creating the account again. If that doesnt work, youll have to get in touch with support.

Account Login issues

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

We definitely welcome new accounts. I’d suggest that your brother contacts Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist him.

And thanks to you both for your support of our game.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet