Guild Wars 2

GaileGray.9587:

Today, we sent out emails to players who have tickets at least five days old. We want to take care of players who still need help. You can help by closing out resolved tickets or by reopening/re-prioritizing tickets that still need attention.
The emails fell into three categories:
The ticket is about a game issue and it is still open. If the issue you wrote about has been solved, please close the ticket through a link in the email. (Please check out the Guild Wars 2 Game Status Updates for info on recent changes to the game.)
This ticket is about a hacked account or a login issue. Again, the ticket is still open, but if your problem has been solved, you should close the ticket by using the in-mail link.
These tickets may cover any kind of issue, but the ticket has been closed because it appears the issue was resolved. However, if you still need help, you simply click the link in the email and that will reopen and re-prioritize the ticket so we can help you as quickly as possible.
If you received the email, please help us help you (or other players) by clicking the link when appropriate. If you haven’t gotten an email by tomorrow evening, and if your ticket was closed in error, please post in a new forum thread like this: “Still need assistance: [12-digit incident number].”

My issue is still open and has not even received anything other than mass form letter responses.

please see my post in the guild thread here -> https://forum-en.gw2archive.eu/forum/support/bugs/Issues-with-the-guild-system-please-post-here-MERGED/48365

I had two tickets from 8/29 and 8/31 where no one helped me and they were closed without fix or response.. this is pretty unacceptable. It would help to actually READ the report before closing them.. or in my case changing someones password!