Story stuck on "Awakening"
This same thing has happened to me. My sylvari was made before the patch and I started the story step by talking to Aviala. I did not continue the story at that time.
Now, the content guide says to talk to Aviala. When I talk to her, she asks if I have completed the next step yet. My story journal says I have talked to her but there is no next step listed. When I go to where the story instance used to be, there is no quest marker and no option to enter an instance.
Like OP, my sylvari was higher than the recommended level when I returned to the personal story but she is not able to do living story content.
I have the same annoying bug.
Yeah this is a pain.
There is already a thread for this issue:
Hopefully will be fixed soon