My friend was wrongfully banned.

My friend was wrongfully banned.

in Account & Technical Support

Posted by: Weindrasi.3805

Weindrasi.3805

A few days ago, my friend’s account got hacked. He lost all his armor, items, and gold. He sent a report in, and his account was recovered. All the items were returned to him. But then, a few hours later, he was permanently banned for gold selling. Whatever department is in charge of hackers, CLEARLY doesn’t communicate with the ban department—otherwise you would have KNOWN that the gold-selling activity on his account was done BY THE HACKER. Arenanet, this is rediculous!

My friend was wrongfully banned.

in Account & Technical Support

Posted by: Loli Ruri.8307

Loli Ruri.8307

Submit a ticket if you have not already.

Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.

My friend was wrongfully banned.

in Account & Technical Support

Posted by: Noctua.2341

Noctua.2341

I have been reading the forums and all and men looks like the system these guys are running is complete kitten. Random bans, no chance to appeal, something as simple as changing your email is the a complicated procces for them —.-- good game but the “help” or support services are low .

My friend was wrongfully banned.

in Account & Technical Support

Posted by: CC Eva.6742

CC Eva.6742

Community Coordinator

Hello everyone.

Weindrasi, your friend needs to sort this with Customer Support, which are the ones who can help him effectively in this kind of situations. Rest assured that he will have his account back once they revise his situation. This said, if the new ticket goes unanswered for three or more days, proceed to write the reference number and a brief description in the sticky for old threads.

Thanks.

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