Support login error.

Support login error.

in Bugs: Game, Forum, Website

Posted by: Vaske.2817

Vaske.2817

Hi all, i been having this issue for a few days now. When i try to login to support site to make a ticket or check one i already have i get redirected to account overview every time i sign in. And some times i get this (picture below)

Attachments:

Support login error.

in Bugs: Game, Forum, Website

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

To avoid the error in the picture, try using a ‘Support’ link from any other Guild Wars 2 page other than the forums. Such as ‘Releases’, ‘Community’, ‘Games’, ‘Guildwars2.com’, etc.

Good luck.

Support login error.

in Bugs: Game, Forum, Website

Posted by: Vaske.2817

Vaske.2817

I already tried that but i keep getting redirected to account overview when i sign in

Support login error.

in Bugs: Game, Forum, Website

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

I can’t speak to any redirect error, only the ‘security’ error.

You will have to contact the CS Team for assistance. No need to log in to create a ticket, or to receive any responses. (It makes absolutely no difference whatsoever.)

Good luck.

Support login error.

in Bugs: Game, Forum, Website

Posted by: Vaske.2817

Vaske.2817

Well if i cannot login to support site i cannot make the ticket about my other issue :O

Support login error.

in Bugs: Game, Forum, Website

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Again, it is not necessary to log-in to create a Support Ticket. All responses will be through email; logging in only lets you review the email responses sent.

To help us process your ticket faster, please log in to your ArenaNet account.
If you can’t log in you can submit your ticket anonymously
.

https://help.guildwars2.com/hc/en-us/requests/new

Good luck.

Support login error.

in Bugs: Game, Forum, Website

Posted by: Vaske.2817

Vaske.2817

Ok thanks for help.

Support login error.

in Bugs: Game, Forum, Website

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

In response to your post in the ‘Tickets for Review’ Sticky, you should see the ticket number on the automated email response the CS Team sent.

If you are not receiving the automated responses, check the FAQ Sticky in the Account Support sub-forum.

Good luck.

Support login error.

in Bugs: Game, Forum, Website

Posted by: Ashantara.8731

Ashantara.8731

Just remove the “-en” (or “-de” or whatever language you are using) part from the URL and it will load normally.

Support login error.

in Bugs: Game, Forum, Website

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

^Indeed. (Or as stated above, use a different site page that does not use the language-identifier.) I’ve no idea why the certificate doesn’t like the 3 ‘dot’ URLs.

Still, the OP is having issue with logging into the Support site; I’ve no idea how to ‘fix’ that, as I have no issue logging in.