Issues launching the game

Issues launching the game

in Account & Technical Support

Posted by: Colton.8942

Colton.8942

Q:

Hey I have the game installed on my external HDD and I can access the login screen just fine, but when I click play there is a window that just stays white and the background (outside the white window) darkens a bit like it’s going to work, but then it just stays like that.

My cursor also changes to Guild Wars 2 icons in that white window. Any tips for getting this game to work?

Issues launching the game

in Account & Technical Support

Posted by: FlamingFoxx.1305

FlamingFoxx.1305

A:

try to delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many tp and graphics issues, even without the previous steps however, it will lose all saved log in/password and in-game settings.
To access this:
1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A drop-down will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” drop-down.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.
The next time you launch Guild Wars 2 it will recreate the recently deleted folder.

Issues launching the game

in Account & Technical Support

Posted by: Colton.8942

Colton.8942

Oh wow that fixed that. Thanks