Guild Wars 2

Hey guys, so I submitted a ticket yesterday with a laundry list of all of the current bugs, most notably that frequent fatal error message crashes, the occassional frozen login screen, map issues, and audio issues. This is their response. Some really good important details about how the beta system works.

“Thank you for contacting NCsoft Technical Support.

I read through all of your questions/concerns and at this time they are all known issues. ArenaNet has been collecting data from the crash reports players send in as well as the info we receive from tickets customers submit and is currently using that data to work on resolutions for the issues.

As the Mac client is still in the beta phase of testing, it is normal to have some issues with the client. Please understand that as the client is in beta all Mac users are simply testers and without getting the required information on bugs/issues it will take longer for the issue to be resolved. As the issues are resolved, fixes will be pushed to the client with future updates. Please understand that ArenaNet is working hard to get these issues resolved and is not going to push a fix that may not work.

With that said, we do urge all players that are having issues to submit a ticket as it will allow us to collect data on the issue and forward it to ArenaNet. At this time NCsoft is not troubleshooting Mac issues via the forums and from my understanding the developers are only posting updates and directing customers to submit tickets so we can get the correct info from customers.

Let me know if you have any other questions or issues.

Regards,
Loxy
NCsoft Technical Support"

So there you have it. Keep sending in those support tickets but do not expect any responses from ANet mods or devs on these forums. Not that we aren’t used to that already. lol

Thanks for posting this. It somewhat defeats the purpose of having a tech support forum if they don’t actually provide support there. But at least this message shows that behind the scenes, they are monitoring the situation and are still working on the client.

Yeah, I found that a little disappointing. At least we know that support tickets make it through though. I got a response in less than a day.

Aigisthos.3059:

Please understand that as the client is in beta all Mac users are simply testers and without getting the required information on bugs/issues it will take longer for the issue to be resolved. As the issues are resolved, fixes will be pushed to the client with future updates. Please understand that ArenaNet is working hard to get these issues resolved and is not going to push a fix that may not work._

While that news is quit disappointing too read, and begs the question, like lilsteele staid, why provide a mac tech client support forum in that case. I am very happy to read this particular part. THIS means that they are not actually ignoring us, or the mac beta client at all, and are making a point to make good, working fixes for glitches and bugs reported in game. It makes a bit of sense, you can provide all the info, including the area, the task, detailed info and even the screen shot of the area. makes me want to do more in game report submits.

I’ve done about 3 already but i’ve never gotten any reply back. i don’t know how to attach the saved file of my system specs

@Aigisthos,
Thanks for this post. I will be getting in those support tickets as soon as I can, and any information that might help them. I would suggest anytime that anyone makes a post here in the forums that they quote and/or link this thread so that others know to make a support ticket (maybe also where to do that), so that we can get this Mac client the best it can be.

@Hollow,
Are you wondering how to create the file that will have your spec system, or how to attach to the support ticket?

edit This thread might help a bit on the attachment question https://forum-en.gw2archive.eu/forum/support/mac/Submitting-a-Support-Ticket-for-the-Mac-Beta-Client

Are you kidding me?

It’s City of Heroes all over again. Awesome.

Adoh.3094:

@Aigisthos,
Thanks for this post. I will be getting in those support tickets as soon as I can, and any information that might help them. I would suggest anytime that anyone makes a post here in the forums that they quote and/or link this thread so that others know to make a support ticket (maybe also where to do that), so that we can get this Mac client the best it can be.

@Hollow,
Are you wondering how to create the file that will have your spec system, or how to attach to the support ticket?

edit This thread might help a bit on the attachment question https://forum-en.gw2archive.eu/forum/support/mac/Submitting-a-Support-Ticket-for-the-Mac-Beta-Client

how to attach it to the support ticket in game.