Hi! Sorry you seem to be getting that. Normally, you should post your system specs when trying to get a solution to a problem, but with any luck we won’t need them. I’ll post the Mac troubleshooting instructions for you here. You can try step 4 first if you like, if it doesn’t work start from 1 and work through them. Please read step 4 completely before attempting (all steps for that matter). Please post back what worked for you, if nothing worked, post back that it didn’t work and follow up with your system specs please. [length warning]
1.) run software update to ensure all drivers and os are up to date.
2.) try repairing disk permissions via Disk Utility first. Then…
3.) repair the client install
Open Terminal
Type the following:
/applications/guild\ wars\ 2.app/contents/MacOS/cider —use-dos-cwd C:Gw2 -- C:\\GW2\\GW2.exe -repair
You can copy and paste that in, but (check the dash) you must change the dash before the word USE or this will fail the forum shows an em dash (—), but it is supposed to be 2 consecutive en dashes (-). Run it and let it go until finished. FYI if you type the command yourself or paste it, they are 2 dashes (-) side by side… I’m noticing one sometimes looks like an em dash… It’s 2 en dashes though. (the dash before USE is 2 regular dashes)… Reiterated due to previous confusion about that dash on these forums.
4.)Perhaps after doing that, if it doesn’t work, you can try to delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many tp issues, even without the previous steps
Mine is located under the hidden Library folder (navigate using finder, do not use spotlight to search)
/[yourharddrivename]/users/[yourusername]/library/application support/guild wars 2
You may want to copy/paste this folder to your desktop as a temporary back up, just in case.
Delete the contents of that specific folder (you should see files like this contained within “config, dyndata.dat, user.reg, userdef.reg, and folders p_drive and wineserver…namestuff…loca..[long name]” just to list a few), then re-run the client..
~~Your folder is probably hidden (as is the default). Hidden folders display as greyed out text and icons. I found this after googling:
http://m.wikihow.com/See-Hidden-Folders-on-Mac-OS-X-and-Other-Recent-Models
Others claim alt+clicking a file/folder unhides the contents, but that was never successful for me. At least the link has visuals for you. Hope it helps.
5.) check support.mac.com for instructions on how to reset your pram and smc.
6.) If none of this works, check the sticky and submit a ticket, then please come back here and report the fix that worked for you.
very frustrating. maybe im not doing something right.