32bit client not logging in

32bit client not logging in

in Account & Technical Support

Posted by: DevilishLyx.2340

DevilishLyx.2340

After the latest update, 32bit client refuses to log in.

64bit client works.

32bit client not logging in

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

I use the 32-bit client (although I have the 64-bit client installed), and have no issues. Could your 32-bit client have corrupted files? Perhaps, a -repair of the client, or a re-download is in order.

Good luck.

32bit client not logging in

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Posted by: DevilishLyx.2340

DevilishLyx.2340

No cos the 64 bit client works

32bit client not logging in

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

I meant re-download the 32-bit client (launcher). It may have corrupted file(s).

Or, if you so desire, you can contact the Tech CS Team via the ‘Support’ link above/below.

Good luck.

32bit client not logging in

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Posted by: atheria.2837

atheria.2837

After the latest update, 32bit client refuses to log in.

64bit client works.

I can’t stay connected.

The diagnostic GW2 users is a liar – meant to pretend that issues don’t exist when they do.

GW2 ‘network diagnostic’ is a heinous and badly made tool that doesn’t show anyone the truth – but those who know how to use the real network tools will find a huge problem with connectivity not being addressed by Anet.

Ask yourself after you look at the TraceRoute, what’s “lag” doing in any network address?

Why is Anet not ‘getting’ that there is a serious and pervasive problem with connectivity in GW2 to the point where many can’t even connect for more than three or four minutes at the very most and ping times even with 100 megabit connection down and 30 megabit up on Comcast not far from the origin point of the game itself.

Every time we make tickets on these connectivity issues we are told to run the ‘diagnostic’ which tells them all is well and it is not , but *to whom can you go to when their own tools are meant to lie to the person reading them?

No other program drops out like game and no other application drops packets like this one is.

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(edited by atheria.2837)

32bit client not logging in

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

^Then, use PingPlotter and see if the results are different. Looks like you are having issues right at the start, and/or at Tier 3, where many have issue.

Good luck.

32bit client not logging in

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Posted by: Healix.5819

Healix.5819

Ask yourself after you look at the TraceRoute, what’s “lag” doing in any network address?

Your screenshot isn’t showing any problems. You’re pinging a node that doesn’t respond to pings, which is why hops 2, 6 and 11 timed out and 12+ is junk.

32bit client not logging in

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Posted by: SlippyCheeze.5483

SlippyCheeze.5483

After the latest update, 32bit client refuses to log in.

64bit client works.

I can’t stay connected. The diagnostic GW2 users is a liar – meant to pretend that issues don’t exist when they do.

GW2 ‘network diagnostic’ is a heinous and badly made tool that doesn’t show anyone the truth – but those who know how to use the real network tools will find a huge problem with connectivity not being addressed by Anet.

It’s not clear which “GW2 ‘network diagnostic’” you are talking about, because you posted a screenshot of tracert, a standard network diagnostic tool that is roughly as old as the Internet, and that particular version is written by Microsoft.

It is also a test for some specific kinds of issues, which can cause the symptoms you describe, but are not the only causes of those symptoms.

Why is Anet not ‘getting’ that there is a serious and pervasive problem with connectivity in GW2 to the point where many can’t even connect for more than three or four minutes at the very most and ping times even with 100 megabit connection down and 30 megabit up on Comcast not far from the origin point of the game itself.

Every time we make tickets on these connectivity issues we are told to run the ‘diagnostic’ which tells them all is well and it is not , but *to whom can you go to when their own tools are meant to lie to the person reading them?

No other program drops out like game and no other application drops packets like this one is.

The reason you get the same response out of support every time is because you are, apparently, putting the same input in — and that is not enough information for them to find or fix the problem.

Thus far “disconnected” problems are running around 50 percent “your ISP or a network problem outside of ANet/NCSoft control”, 40 percent “user vanishes”, and 10 percent “problem visible in ANet network, forward to support”.

If you supply information that shows where the problem is, and it is at ANet, then they will absolutely help you. Outside of that, and especially when you adopt a paranoid view that the tools they request you use — again, not written by anet — being designed to lie to you … it’s unlikely they can help you, because you are not giving them the information to figure out where the problem is and route you appropriately.

https://www.pingplotter.com/fix-your-network has a good guide to figuring out exactly where the problem is — if, and only if, it is caused by packet loss between you and the anet servers.

Given what you describe, though, it could also be that your router, or something at your ISP, is causing you to disconnect. Common causes are that traffic drops at some point, such as while a locally stored cut scene is running, leading to a NAT timeout, or that your ISP mistakes your traffic for something they dislike — video streaming, torrents, voip, whatever — and gets in the way in order to reduce bandwidth consumption.

If you show a pingplotter (or traceroute) trace that actually shows lag, or packet loss, then I’ll absolutely advise you to get in touch with support at ANet. I did that just yesterday, in fact, because someone had a trace that showed anet/ncsoft was where the issue came up. (Yay! Glad it will get sorted out, so I don’t start having trouble!)

For some others, talking to their ISP has resolved the problem they were having. Perhaps that’d be the case for you, but it’s hard to say from the evidence presented.

32bit client not logging in

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Posted by: Ghent.3196

Ghent.3196

I am also having issues where my 32 bit client will not start since the patch. It just keeps loading the launcher over and over again. It was working great before the patch this evening.

32bit client not logging in

in Account & Technical Support

Posted by: SlippyCheeze.5483

SlippyCheeze.5483

I am also having issues where my 32 bit client will not start since the patch. It just keeps loading the launcher over and over again. It was working great before the patch this evening.

That sounds like a separate and unrelated issue, and you should file a ticket with support to get that addressed.