7 days without a reply to support ticket.

7 days without a reply to support ticket.

in Account & Technical Support

Posted by: tyu.9470

tyu.9470

There used to be a thread for these stuff but it seems to be removed. How long should i wait before i start thinking my ticket fell off the cracks somehow?

I’m fairly sure you are getting a lot of tickets these days with sales and all too but 7 days seem like a fair amount of time.

Anyway, if i could get someone to look into my issue or let me know how long till you can reply i’d be very happy.

7 days without a reply to support ticket.

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

There was an announcement that Support Tickets responses are delayed, from average 3 days to 7 days.

You can update your ticket to inquire about progress.

Good luck.