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Posted by: Michael Henninger.7451

Michael Henninger.7451

Game Support Lead

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Most of you know that Gaile has moved from Customer Support to a new (and very awesome) role over at the Community team. She’s still nearby so I think I can still hit her with my trebuchet – I’ll report results soon.

What this means, simply, is that she won’t be handling CS tickets anymore.
/cry, go ahead. I’ll give you a moment.


That does not mean you’re losing her. She’ll be very active on the forums and involved directly with the direction our communication with you heads. I will happily answer your questions if you have any.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

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Posted by: Alteraphim.4629

Alteraphim.4629

Congratulations Gaile! That sounds like a lot of her hard work paid off. I actually just moved within my own company and love hearing about the success of other people (whether it concerns lateral or horizontal movement). GOOD LUCK IN YOUR NEW ROLE!

Edit because spelling is hard

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Posted by: bradldz.3728

bradldz.3728

Good luck Gaile in your new position and than you for all the great work you’ve done, I enjoyed visiting the support forums, lots of useful info on here

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Posted by: Kuldebar.1897

Kuldebar.1897

This great news! GG is a sweetheart, though no pushover, she’s awesome at smoothing out the wrinkles in information flow between the Company and the Gamers.

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Posted by: Rajani Isa.6294

Rajani Isa.6294

Congrats to both Gaile and Michael

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Posted by: Gnat.9405

Gnat.9405

I’m so glad that Gaile is back on the community team. She was awesome doing so in GW1.

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Posted by: JaxomNC.5381

JaxomNC.5381

Welcome back Gaile, we missed you.
Now can we have CM events (konga!) at Lion’s Arch again, like the ones we had in the days of yore (GW1)? And please, do not forget EU servers

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Posted by: Organization Sekhen.2481

Organization Sekhen.2481

Those might just be the best news in a quite long time.
Does the frog return s well?

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Posted by: Rhongomyniad.5081

Rhongomyniad.5081

Hi Michael, a question bout the Community Team – what does that actually mean from the player’s perspective? What does the Community Team do?

Just a note about Gaile, when I was wrongly banned (twice) – Gaile was brilliant in being efficient / effective / patient / professional in helping me out.

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Posted by: Alvain.7364

Alvain.7364

Can’t wait to go looking for the frog again!

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Posted by: Luna.9640

Luna.9640

I’m both happy and sad :<

Gaile was the Jedi Knight of the Support team handling the support problems as human and not as “auto-generated support message” :<

On the other hand her communication and being always human skills will greatly improve the community interaction (as it was in gw1 i guess).

Keep it up Gaile and don’t forget to land a hand to those poor souls in Support Team :>

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Posted by: kokiman.2364

kokiman.2364

Welcome back              

GuildWars 2

Currently playing Heart of Thorns.

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Posted by: Lannah.1283

Lannah.1283

Best CS ninja ever. I had a guy harassing me and the problems didn’t stop until my ticket reached GG. Give the woman a comfy chair and a raise pls.

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Posted by: Elrey.5472

Elrey.5472

Gaile was the Jedi Knight of the Support team handling the support problems as human and not as “auto-generated support message” :<

This.

ES Wiki Sysop. Vanquiser of the Marionette, Lover of the Aetherpath.
Aens / Ellantriel / Nao To Mori / Saelyth. Commander
Guias de Raids en español / Spanish raiding guides

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Posted by: Thaia.5146

Thaia.5146

I’m both happy and sad :<

Gaile was the Jedi Knight of the Support team handling the support problems as human and not as “auto-generated support message” :<

On the other hand her communication and being always human skills will greatly improve the community interaction (as it was in gw1 i guess).

Keep it up Gaile and don’t forget to land a hand to those poor souls in Support Team :>

^This.

—snip—
Just a note about Gaile, when I was wrongly banned (twice) – Gaile was brilliant in being efficient / effective / patient / professional in helping me out.

^And this.

I logged in especially to post here. I really hope she gets a rise… She helped me to get my account back. Miss Gray – if you read this – I wish you good luck in your new role!

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Posted by: Konig Des Todes.2086

Konig Des Todes.2086

So if I understand correctly, Gaile has returned to the Community Team (though likely in a different position than before)?

Does Martin leaving have anything to do with this? Is she replacing Martin (thus returning to her previous job before support)?

Dear ANet writers,
Stop treating GW2 as a single story. Each Season and expansion should be their own story.

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Posted by: Sailsd.9245

Sailsd.9245

Whoop. Now we need The Frog back, or one of his descendants.

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Posted by: munkiman.3068

munkiman.3068

Most of you know that Gaile has moved from Customer Support to a new (and very awesome) role over at the Community team. She’s still nearby so I think I can still hit her with my trebuchet – I’ll report results soon.

What this means, simply, is that she won’t be handling CS tickets anymore.
/cry, go ahead. I’ll give you a moment.


That does not mean you’re losing her. She’ll be very active on the forums and involved directly with the direction our communication with you heads. I will happily answer your questions if you have any.

This is great news as i always enjoyed her on the community team in the original. Welcome back Gaile!

[TAO] Founder/Owner and Administrator for the NSP Server Website

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Posted by: who want blood.8765

who want blood.8765

will the frog be returning too? ^^

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Posted by: Dawntree.7246

Dawntree.7246

We want The Frog.

Emanuel Dawntree – Nord Guardian of [TasH] – 9×80
Whiteside Ridge

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Posted by: Tanith.5264

Tanith.5264

Welcome back Gaile, we missed you.
Now can we have CM events (konga!) at Lion’s Arch again, like the ones we had in the days of yore (GW1)? And please, do not forget EU servers

That would be wonderful…I miss those times with Froggy. Welcome back!

Tanith Fencewalker, Tanni Mindbender, Thyra Wrathbringer, Lovecraft Thrall
Guardians of the Vault [GotV] and Guíld of Dívíne Soldíers [GoDS]
Gate of Madness server

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Posted by: Thaia.5146

Thaia.5146

We need a welcome party…
We had a farewell one so yeah… we need it.

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Posted by: Minami Kaori.2548

Minami Kaori.2548

Good luck, Gaile!

Whatever your new position entails, I am very excited for you and am very happy to see you’re on a community team again!

I am looking SO much forward to see you around again

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Posted by: El Gaucho.5278

El Gaucho.5278

It seems like a good opportunity to express my thanks to all of the account issues support team, but Gaile in particular for really having a huge visibility and impact in the support forums – every time I’ve been in there (and I pop my head in often) she’s always updating people and making sure that the SLA promises made are kept to.

I totally wish her all the best in her new role – it’s more than clear that it’s an awesome fit! Congrats!

Victurus te Salutant!

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Posted by: MFoy.3284

MFoy.3284

OMG! I can’t think of anyone more deserving than Gaile to move up the ladder. I’m sure she’ll continue to earn the trust of the players the old fashioned way: Through her integrity and commitment to the player base. She embodies that old saying: “Hire attitude, you can teach everything else.”

Absolutely brilliant and much applause

Geez, and to think, I knew you when you were a Frog…

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Posted by: Michael Henninger.7451

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Michael Henninger.7451

Game Support Lead

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I have no clue if the Frog will return. But Gaile loves knowing you all miss the frog.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

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Posted by: psionflames.5246

psionflames.5246

We need a welcome party…
We had a farewell one so yeah… we need it.

This! Whether its official or just unofficial, we should totally have a celebration!

I know its not like she was GONE or anything, but Gaile (and the Frog of course) have been such iconic community figures that it feels like something to celebrate!

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Posted by: kimeekat.2548

kimeekat.2548

Ah! I hope this is a positive move for everyone. <3 Best wishes, Gaile. Moment of silence for losing our “jedi knight” in CS (perfect description, Luna). Moment of squee for our froggy in-game overlord.

Clove Zolan – Bringers of Aggro [Oops] – Blackgate

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Posted by: MithranArkanere.8957

MithranArkanere.8957

She was the best I’ve ever seen in any game community back then.

But GW1 had a bunch of quiet, polite, well-behaved kindergarten kids as players compared with some people GW2 has attracted.

In any case, it’s time to bring back the lavender GM text!

SUGGEST-A-TRON says:
PAY—ONCE—UNLOCKS—ARE—ALWAYS—BETTER.
No exceptions!

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Posted by: Didis.3984

Didis.3984

In rememberance of good old days…i hear someone going down the hallway going to interrogate devs about community questions in an in game life stream…

Would love to know which bar we will be meeting again in Divinity!

Welkom back Gaile…we love you!

Attachments:

Leader of Lowland Lions [LLL]

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

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Thanks to everyone in this thread for being so nice. I’m excited about the opportunity I’ve been given and will have more to say in the future.

<3 to you all!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Torsailr.8456

Torsailr.8456

I kinda feel sad for whomever becomes the liaison after Gaile. I mean, she did such a good job that filling her shoes will be a legendary task.

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Posted by: Levian.7683

Levian.7683

OMG!!! This is awesome!!! Gaile is BACK!!!
Nothing makes me happy as this!!!

Congrats Gaile, hope to see you in game with frog to share all new info on GW1 way!!! <3

I’M SO HAPPY!!! :happy_dance:

Can You Keep a Secret?

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Posted by: Zaxares.5419

Zaxares.5419

It’ll be nice to see more of Gaile again. As a GW1 vet, I have fond memories of the Frog and Gaile in LA as well.

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Best wishes and congratulations, Gaile! Keep up the good work. =)

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Posted by: Tobley.6138

Tobley.6138

When’s the welcome back party?
Frog has to return, it’d be nice to have another piece of guild wars 1 back in a way

Kaida Catastrophe<3

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Posted by: Elarinya.5983

Elarinya.5983

+1 to LA conga lines … just like in the days of olde …
Oh and welcome back

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Posted by: stale.9785

stale.9785

Good luck, Gaile! After being so visible for so long, in a lot of ways, you are the face of Anet. At least, you’re the bit that always makes me smile.

Whenever bad stuff happens to the playerbase (bugs, account issues, craptastic updates, whatever) seeing Gaile Gray show up generally means things are going to be alright.

Michael, good luck with your new role!

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Posted by: clint.5681

clint.5681

This great, I just found out about this from another site so i decided it was worth logging in to say this. Thank you and ILY Gaile.

Rangir Dangir – Ranger | Mr. Ragr- Guardian| Sneak Stab – Thief | Mr. Ragir- Warrior
[url=https://] [/url]

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Posted by: UndeadPriest.8632

UndeadPriest.8632

This is fantastic news,
Congrats Gaile!
Although, Admittedly I will be really sad if this doesn’t harken the triumphant return of Tyria’s amphibious Yoda with a penchant for conga lines. (the Frog)

(edited by UndeadPriest.8632)

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Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Thanks again for your kind words. And believe you me, Froggie will be at my side every step of the way on this new adventure!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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Posted by: Dimos Avergis.1864

Dimos Avergis.1864

Thanks again for your kind words. And believe you me, Froggie will be at my side every step of the way on this new adventure!

#froghype #legen #froggie #FrogReturns #dary

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Posted by: Aeromu.9134

Aeromu.9134

SO glad to hear this. Gaile was such a great asset in GW1!

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Posted by: Revyn.8961

Revyn.8961

Yay!! Gaile’s back! Purple text, conga lines and Frog return (I hope)!

Everyone grab a hammer — gotta fix up Lion’s Arch before half the conga line falls through a bridge. Hmm, on the other hand, here’s a way to really populate the other racial capitals.