All my characteres are gone
You will need to submit a support ticket for assistance from customer support. The support link is located at the top of the page. Also in the future do not let your brother or anyone else know your log in information.
(edited by JustTrogdor.7892)
You will need to submit a support ticket for assistance from customer support. The support link is located at the top of the page.
but is possible ?
It is possible for accounts to be restored but you will have to submit a support ticket for an official answer from customer support.
true but for hacked accounts, since your brother knew your password they might see it diffrently my friend crossing fingers and toes here.
I’m sure it’s obvious, by the way, but … change your password, turn on two factor authentication, and don’t let your brother in again, kk?
Anet’s pretty clear on this issue. If they can’t prove you didn’t do it, they stay hands off. If it was done on your machine, that is a you issue, not a them issue.
This is why it’s a terrible idea to let people on your computer, with your password, or if people in your house can’t be trusted, to save the password on your machine.
As others have stated your best bet is to submit a support ticket.
ArenaNet, generally speaking, will not restore individual characters but I believe they do have the ability to restore your account in its entirety to a specific date. That is, they can roll-back your account to before it was messed with all of your characters in the state that they were previously in.
I can’t promise that they’ll do this for you but you’ll only know if you ask politely.
Best of luck and hopefully you’ll be back in the game soon!
I would also strongly recommend that you set up some kind of 2-factor authentication and change your password. Your brother certainly shouldn’t know your password and if you have 2-factor auth enabled then even if he does find it out he shouldn’t be able to abuse your account in the future.