An error occurred finalizing your purchase.

An error occurred finalizing your purchase.

in Account & Technical Support

Posted by: Insineratehymn.7519

Insineratehymn.7519

As the title reads, tried to purchase gems on two seperate paypal accounts, neither would work as i received the above message, have purchased gems with these two paypal accounts before and have never had issues until now.

Has anyone else had this problem and is there something i can do so that i can successfully purchase gems?

Thankyou.

An error occurred finalizing your purchase.

in Account & Technical Support

Posted by: Vajra.3914

Vajra.3914

Yes, me as well, tried both Credit and Paypal, but neither of them seems to be working now…

(as I sayd before, was it so hard to inculed Paysafecard option?)

Edit: now it doesn’t even show me the aviable option, it’s stucked when I click on buy gem…

(edited by Vajra.3914)

An error occurred finalizing your purchase.

in Account & Technical Support

Posted by: Amon.5042

Amon.5042

As with others, your account likely got blocked from making purchases. This happens on transactions that are considered “high risk”. Contact support and ask for a 48-hour window so that you can buy gems.

An error occurred finalizing your purchase.

in Account & Technical Support

Posted by: Vajra.3914

Vajra.3914

As with others, your account likely got blocked from making purchases. This happens on transactions that are considered “high risk”. Contact support and ask for a 48-hour window so that you can buy gems.

Duh… Bad luck Brian I guess…

An error occurred finalizing your purchase.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I am sorry for the inconvenience!

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They definitely will be happy to assist you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet