Another Client has connected?

Another Client has connected?

in Account & Technical Support

Posted by: Fangos.6421

Fangos.6421

I was just playing and suddenly I got this error and dc’ed to the character screen. I logged back in with no problems.

I’m a little worried, though I did have connection problems before though I am not sure if its related to that.

Also I checked my email and I have no post of a new IP address.

EDIT: I have changed my password. I feel a little bit safe though not sure.

(edited by Fangos.6421)

Another Client has connected?

in Account & Technical Support

Posted by: Rajani Isa.6294

Rajani Isa.6294

I’d drop a ticket to support and also change your email password if you haven’t already, just to check.

Another Client has connected?

in Account & Technical Support

Posted by: Brother Grimm.5176

Brother Grimm.5176

You need to check our account security at this website and make sure an IP address you do not recognize has been authorized (and remove it if it has). Then change the password to something 10 characters or longer.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

Another Client has connected?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I was just playing and suddenly I got this error and dc’ed to the character screen. I logged back in with no problems.

I’m a little worried, though I did have connection problems before though I am not sure if its related to that.

Also I checked my email and I have no post of a new IP address.

EDIT: I have changed my password. I feel a little bit safe though not sure.

I think you are wise to change the password. Better safe than sorry!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet