Authentication Shows Incorrect Location
in Account & Technical Support
Posted by: Erik McKenzie.4682
Authentication Shows Incorrect Location
Use whois and see if the owner of your IP registration info says Hong Kong.
Enter your IP into the search box in the upper right corner. Then click the link on the company line on the WHOIS-RWS page to see the address.
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Logging in from Singapore but the authentication email shows that I am logging in from Hong Kong. My ISP has confirmed that my IP address is correct. Is this something I should be worried about?
It really depends on where your ISP’s latest IP relay is, it is possible that it is in Hong Kong.
Obviously I only say it is possible due to your geolocation, you can always click the “remove” button next to the authenticated location on this page https://account.guildwars2.com/account/security and then log in again.
Hope this helps.
Logging in from Singapore but the authentication email shows that I am logging in from Hong Kong. My ISP has confirmed that my IP address is correct. Is this something I should be worried about?
With confirmation form your ISP — which you were very wise to obtain! — you should be just fine. You can force re-authentication authorization if you desire, but this is not uncommon. I sometimes show as “logging in” from a location 100 miles away. And one player in England, through his ISP’s use of various IP addresses, showed he was “logging in from England, Scotland, and Wales.”
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet