Authorize Login Attempt

Authorize Login Attempt

in Account & Technical Support

Posted by: Fisky.8514

Fisky.8514

Q:

Since this past weekend, my e-mail inbox has been flooded with e-mails with this thread’s title. The body of the e-mail looks like this:

“A login attempt from the following location is currently awaiting your authorization.

Address: 220.229.238.116
City:
Region:
Country: TW (I’ve also seen CN and VE)

This location is approximated based on information provided by your Internet Service Provider. If in doubt, deny the request and try again.

For security purposes, we alert you each time your account is accessed from an unrecognized location. To authenticate this login attempt, please click the link below:

https://account.guildwars2.com/allow-login?token=04143B9C-DEDA-4F06-8053-FEE8C5A38C2E&request=763B8DE3-E63D-4D96-AA1C-8F7DB8906769&ip=220.229.238.116

Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/
Thanks!
—The ArenaNet Team"

I would have dismissed this as mere Spam (like the fraudulent SWTOR and Diablo III Account notices – games I don’t own or play) but the sheer volume and frequency of these e-mails is quite unsettling. Is this happening to anyone else and, if so, what steps are ArenaNet taking to address this?

Authorize Login Attempt

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

A:

Please change your password immediately. Please do not respond to the emails, delete them without following any links. The links are from us, but someone is “pinging” your account to try to steal it.

Contact Support if you find you were compromised. Best of luck!

Learn more here: http://wiki.guildwars2.com/wiki/Game_status_updates/Archive_1

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Authorize Login Attempt

in Account & Technical Support

Posted by: Run Amok.9205

Run Amok.9205

It would also be wise to create a brand new email address and use it solely for gw2.

Authorize Login Attempt

in Account & Technical Support

Posted by: Fisky.8514

Fisky.8514

Thanks for the prompt reply. I’ve since changed my password and account e-mail.