Black Screen Crashing

Black Screen Crashing

in Account & Technical Support

Posted by: RAB.7682

RAB.7682

The game frequently crashes to black screen, but game sounds are often still heard playing. Then PC locks up and have to hard power cycle it, by holding down the power button (and I know this can’t be good for my pc).
I don’t often get a chance to see any crash reports, but this time I was able to get one.

My Speculation:
The errors appear to be failing to load textures, and failing to resolve AimIK bone indices. Seems like someone screwed up the code linking to these items. The game failing to find and load them, crashes to a black screen.

Black Screen Crashing

in Account & Technical Support

Posted by: RAB.7682

RAB.7682

My Crash Dump:
—> Crash <—
Assertion: m_ioCount
File: ..\..\..\Core\Platform\Windows\Exe\ExeIoConn.cpp(129)
App: Gw2-64.exe
Pid: 35
Cmdline: -maploadinfo -forwardrenderer -dx9single
BaseAddr: 0000000140000000
ProgramId: 101
Build: 71328
When: 2017-01-18T21:05:36Z 2017-01-18T16:05:36-05:00
Uptime: 0 days 0:50:37
Flags: 0

—> System <—
Name: xxREMOVEDxx
IpAddr: xxREMOVEDxx
Processors: 4 [GenuineIntel:6:14:5]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 4963MB/ 7940MB 62%
Paged: 33305MB/36281MB 91%
Virtual: 134217727MB/134217727MB 3%
Load: 37%
CommitTotal: 3192MB
CommitLimit: 36281MB
CommitPeak: 0MB
SystemCache: 0MB
HandleCount: 8736
ProcessCount: 6
ThreadCount: 75

—> Process Memory <—
Private: -205302809MB
WorkingSet: 0MB
PeakWorkingSet: 0MB
PageFaults: 0

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 741.37 462507
Programmer Data 556.57 197972
Engine 247.85 55004
VRAM 237.37 16567
Game 196.88 121823
Model-Programmer 168.84 12312
Content 145.67 41189
Uncategorized 129.58 259044
VRAM – Gr Postproc 87.39 20
Collections 74.62 4518
Dictionary 72.74 1112
Gr 60.82 33489
Gr Umbra 48.10 1562
Art Assets 45.99 3142
Text 44.12 kitten
Character Models 43.76 1385
Composite Models 43.61 693
Composite Tex 39.81 146
Composite Tex Pool 39.81 146
VRAM – DirectX Geo Buffers 30.56 1520
VRAM – UI Textures 25.90 485
I/O 20.77 423
VRAM – DDI Shader 19.58 13741
Archive 19.47 38

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Model-Programmer 167.72 10993
Content 145.67 41189
Uncategorized 129.58 259044
VRAM – Gr Postproc 87.39 20
Dictionary 72.74 1112
Gr Umbra 48.10 1562
Text 44.12 kitten
Composite Tex Pool 39.81 146
VRAM – DirectX Geo Buffers 30.56 1520
VRAM – UI Textures 25.90 485
VRAM – DDI Shader 19.58 13741
Archive 19.47 38
Audio FMOD 10.56 4807
VRAM – Composite Tex 9.69 57
VRAM – Prop Geo 8.71 93
VRAM – Gr Shadow 8.00 1
Frame 7.35 96
Collide Havok 6.68 2095
VRAM – World Map Tex 6.56 27
VRAM – Character Tex 6.10 217
VRAM – Composite Geo 5.84 57
VRAM – Gr Img 5.52 6
Audio 5.05 388
Game 4.36 27272

[DbgHelp.dll is C:\windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

Black Screen Crashing

in Account & Technical Support

Posted by: RAB.7682

RAB.7682

My Crash Dump (continued):
—> ThreadPoolSocket01 Thread 0×32 <—

—> Trace <—
Pc Rt : Args

—> Thread registers <—
rax=0000000000000001 rbx=0000000141261fd8 rcx=000000000166dd90
rdx=0000000141261fd8 rsi=0000000000000081 rdi=0000000141262030
rip=00000001402ed0ad rsp=000000000166dd30 rbp=0000000000e94720
r8=0000000000000081 r9=0000000000000000 r10=0000000000000008
r11=0000000000000293 r12=0000000000000000 r13=000000000023e58f
r14=0000000000e92e40 r15=0000000000000000
cs=0033 ss=002b ds=0000 es=0000 fs=0063 gs=0000 efl=00000202

rbx-32 0000000141261FB8 00007070`632e6672 61203c20`66726570 7328657a`69737272 00297366`7265705f
rbx 0 0000000141261FD8 2e2e5c2e`2e5c2e2e 6c505c65`726f435c 575c6d72`6f667461 455c7377`6f646e69
rbx
32 0000000141261FF8 6f496578`455c6578 7070632e`6e6e6f43 00000000`00000000 64616572`68745f6d
rcx-32 000000000166DD70 00000001`402ed0ad 00000000`0166dd30 00000000`00e94720 00007fcb`259af1cb
rcx 0 000000000166DD90 00000000`fbad8001 00000000`00f968d8 00000000`00f968d8 00000000`00f968d8
rcx
32 000000000166DDB0 00000000`00f968d8 00000000`00f968e4 00001fa0`0001000f 00630000`00000033
rdx-32 0000000141261FB8 00007070`632e6672 61203c20`66726570 7328657a`69737272 00297366`7265705f
rdx 0 0000000141261FD8 2e2e5c2e`2e5c2e2e 6c505c65`726f435c 575c6d72`6f667461 455c7377`6f646e69
rdx
32 0000000141261FF8 6f496578`455c6578 7070632e`6e6e6f43 00000000`00000000 64616572`68745f6d

—> Code <—
00000001`402ed08d 488bf948 8d0dc9a7 7201418b f0488bda H..H….r.A..H..
00000001`402ed09d e82e8dfe ff488d4c 2460ff15 8312f600 …..H.L$`……
00000001`402ed0ad 488b8424 58010000 48c74424 30000000 H..$X…H.D$0…
00000001`402ed0bd 00488944 2440488b 8424f800 00004885 .H.D$@H..$….H.
00000001`402ed0cd db488944 2448488b 84240001 00004c8d .H.D$HH..$….L.
00000001`402ed0dd 054e57f7 00488944 2450488d 4424604c .NW..H.D$PH.D$`L

Black Screen Crashing

in Account & Technical Support

Posted by: RAB.7682

RAB.7682

My Crash Dump (continued):

  • Stack <—*
    00000000`0166dd30 00000000`0166def0 00000000`0166df50 35333200`0166df50 00000000`00000000 ..f…..P.f…..P.f..235……..
    00000000`0166dd50 00000000`0166dd70 00000000`0166dd90 00000000`00000000 00000000`0166deb8 p.f…….f……………f…..
    00000000`0166dd70 00000001`402ed0ad 00000000`0166dd30 00000000`00e94720 00007fcb`259af1cb …....0.f..... G.........%.... 00000000`0166dd90 00000000`fbad8001 00000000`00f968d8 00000000`00f968d8 00000000`00f968d8 .........h.......h.......h...... 00000000`0166ddb0 00000000`00f968d8 00000000`00f968e4 00001fa0`0001000f 00630000`00000033 .h.......h..............3.....c. 00000000`0166ddd0 00000202`002b0000 00000000`00000000 00000000`00000000 00000000`00000000 ..+............................. 00000000`0166ddf0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000001 ................................ 00000000`0166de10 00000000`0166dd90 00000001`41261fd8 00000001`41261fd8 00000000`0166dd30 ..f.......&A......&A....0.f..... 00000000`0166de30 00000000`00e94720 00000000`00000081 00000001`41262030 00000000`00000081 G..............0 &A............ 00000000`0166de50 00000000`00000000 00000000`00000008 00000000`00000293 00000000`00000000 ................................ 00000000`0166de70 00000000`0023e58f 00000000`00e92e40 00000000`00000000 00000001`402ed0ad ..#.....……………….... 00000000`0166de90 00000000`0000027f 00000000`00000000 00000000`00000000 0000ffff`00001fa0 ................................ 00000000`0166deb0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000000`0166ded0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000000`0166def0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000000`0166df10 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ 00000000`0166df30 0000000b`00000003 00000000`0166e140 25252525`25252525 25252525`25252525 .........f…..%%%%%%%%%%%%%%%%
    00000000`0166df50 6f667461`6c70636e 002e7465`6e2e6d72 00000000`00000000 00000000`00000000 ncplatform.net………………
    00000000`0166df70 ff000000`000000ff 00000000`00000000 00000015`00000025 0000001e`00000017 …………….%……………
    00000000`0166df90 72436565`72460072 6c616974`6e656465 00000000`00000000 00000000`00000000 r.FreeCredential…………….
    00000000`0166dfb0 ffffffff`ffffffff ffffffff`ffffffff 00000000`00202020 00000000`00000000 ……………. ………….
    00000000`0166dfd0 ffffffff`ffffffff 00000000`ff000000 00000000`00000000 00000000`00000000 …………………………..
    00000000`0166dff0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
    00000000`0166e010 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
    00000000`0166e030 00000000`00000114 00000000`00000114 00000000`0166e240 00000000`7bcb1c0a ……………..f........{.... 00000000`0166e050 00000000`00f2d418 00000001`404ad8b9 00000017`94458ccb 00003f32`d9673aab ..........J……E……:g.2?..
    00000000`0166e070 00000000`00000000 00000000`1fa3a1e0 00000000`1fa3a290 00000000`00000000 …………………………..
    00000000`0166e090 00000000`c000014b 00000000`00000000 00000000`00000000 00000000`00000000 K………………………….
    00000000`0166e0b0 00000017`00000000 0000000b`00000003 00000000`0166e140 00000000`0166e190 ……………..f.......f..... 00000000`0166e0d0 00003f32`d9673a9b 00380033`002e0035 00000000`0000000d 00000000`46cc7478 .:g.2?..5...3.8.........xt.F.... 00000000`0166e0f0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`46cc7440 ........................t.F….
    00000000`0166e110 72436565`72460072 6c616974`6e656465 00000000`00000000 00000000`00000000 r.FreeCredential…………….

Black Screen Crashing

in Account & Technical Support

Posted by: RAB.7682

RAB.7682

My Crash Dump (continued):

  • Error Logs <—*
    too small
    Loading ‘0×03539b’ texture failed
    Texture ‘0×03539b’ dimensions too small
    Loading ‘0×03539b’ texture failed
    Texture ‘0×03539b’ dimensions too small
    Loading ‘0×03539b’ texture failed
    Texture ‘0×03539b’ dimensions too small
    Loading ‘0×03539b’ texture failed
    Texture ‘0×03539b’ dimensions too small
    Loading ‘0×03539b’ texture failed
    Texture ‘0×03539b’ dimensions too small
    Loading ‘0×03539b’ texture failed
    Content is referencing a propID that doesn’t exist propId=‘1252759201374077968’
    Content is referencing a propID that doesn’t exist propId=‘1279152552260207685’
    Model ‘0×08223a’: Failed to resolve AimIK bone indices.
    Model ‘0×082239’: Failed to resolve AimIK bone indices.
    Model ‘0×080b24’: Failed to resolve AimIK bone indices.
    Texture missing mip chain: 0×011f2e
    Texture missing mip chain: 0×011f30
    Model ‘0×080b24’: Failed to resolve AimIK bone indices.
    Model ‘0×08223a’: Failed to resolve AimIK bone indices.
    Texture ‘0×03539b’ dimensions too small
    Loading ‘0×03539b’ texture failed
    Model ‘0×082239’: Failed to resolve AimIK bone indices.
    Model ‘0×08223a’: Failed to resolve AimIK bone indices.
    Model ‘0×082239’: Failed to resolve AimIK bone indices.
    Model ‘0×08223a’: Failed to resolve AimIK bone indices.
    Model ‘0×08223a’: Failed to resolve AimIK bone indices.
    Model ‘0×082239’: Failed to resolve AimIK bone indices.
    Model ‘0×082239’: Failed to resolve AimIK bone indices.
    Model ‘0×08223f’: Failed to resolve AimIK bone indices.
    Model ‘0×08223a’: Failed to resolve AimIK bone indices.
    Model ‘0×082239’: Failed to resolve AimIK bone indices.
    Model ‘0×08223a’: Failed to resolve AimIK bone indices.
    Model ‘0×08223a’: Failed to resolve AimIK bone indices.
    Model ‘0×082239’: Failed to resolve AimIK bone indices.
    Model ‘0×08223a’: Failed to resolve AimIK bone indices.
    Texture missing mip chain: 0×044ada
    Texture missing mip chain: 0×044ad8
    Texture ‘0×03539b’ dimensions too small
    Loading ‘0×03539b’ texture failed
    Texture ‘0×03539b’ dimensions too small
    Loading ‘0×03539b’ texture failed
  • DirectX Device Info <—*
    VendorId = 0×10de
    DeviceId = 0×0a20
    Version = 8.18.0013.4052
    Description = NVIDIA GeForce GT 220
    Compat = 0×00100800
    VidMem = 1073 MB

Black Screen Crashing

in Account & Technical Support

Posted by: RAB.7682

RAB.7682

I hope this info will be helpful in resolving the issues. I know quite a few of my gw2 friends and guild mates are also experiencing similar crashes.

Black Screen Crashing

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Almost every crash report posted shows the same bone indices error, no matter the cause.

Your best bet is to contact the Tech CS Team via the ‘Support’ link above/below for assistance.

Good luck.

Black Screen Crashing

in Account & Technical Support

Posted by: BeefyGrace.4912

BeefyGrace.4912

I’m experiencing a similar issue, except for my computer restarting by itself after a while. I’m happy to see other complaints about it. Maybe changes are possible.

Black Screen Crashing

in Account & Technical Support

Posted by: TheJuice.8612

TheJuice.8612

I have been getting a crashing issue that just recently started. I don’t believe mine has every just gone to a black screen but sometimes when the screen freezes I am still able to hear the game music. Other times it will freeze the screen and the audio which turns in to a loud “glitched” audio sound. I am currently working with CS but after about 15 emails back and forth (an multiple items tested) there is still no resolution.

A unique item to note is that after the crash my frames are very low (10-15) on settings where I was able to run the game at 60fps before the crash.

Black Screen Crashing

in Account & Technical Support

Posted by: TheJuice.8612

TheJuice.8612

I ended up deleting everything on my PC that had to do with GW2, re-seated (and put a prop under the end of the card) and did a new download of GW2. Everything is working great right now and I am keeping a super close eye on load, clock/mem speeds and temps. So far everything is great and the temps are right around 50-55C for both CPU and GPU on max settings with GPU hitting 100% load.

Support was little to no help.

Black Screen Crashing

in Account & Technical Support

Posted by: Flatley.1620

Flatley.1620

Have you had a look at your event log? I’ve found that, over time and at completely random intervals, my PC would crash (only in GW2) with an “Event ID 41” and a “Task Category 63” relating to a kernel power source. It hasn’t happened for months but it just did it again – the common denominator being a GW2 update followed by a Windows one.

Coincidence?

I have no idea but researching the event error reveals no real solutions: some point to defective PSU’s, HD’s being in power save mode, un-seated GPU’s, you name it. No definitive answer and I’ve posted this one before. My rig is quite (well, -ish) new and I’ve changed nothing my end. Specs in sig.

Annoying.

i75820K@4.4ghz Noctua NHU14S GTX980TiSC
SoundblasterZ AsusX99Pro 512GBM2SSD 1TBSSD
3TBHDD 16gbRAM Corsair900D Win10Pro Corsair rmi1000w ethernet 100 down, 6 up

Black Screen Crashing

in Account & Technical Support

Posted by: TheJuice.8612

TheJuice.8612

You know I didn’t check event log. I prob should have but often find that it leads to ambiguous errors that rarely aid in the ultimate solution.

So far there have been no crashes. Played about 5-6 pvp matches last night with no issues. My temps are great and fps during those matches are ~130+ on max settings. I have noticed that the longer I am in a game the more RAM is being used. Last night it reached ~10GB.

Black Screen Crashing

in Account & Technical Support

Posted by: RAB.7682

RAB.7682

I’m still getting crashes, hence why I am here on the forums, instead of playing the game.
Can’t even play for 10 minutes without it crashing.

Things I have tried, Though none helped:

+dismantling and cleaning, and rebuilding the entire computer.

+Scanning HDD for errors, or signs of wear.

+Running MemTest for 16 and a half hours through 8 passes to test my RAM. No Errors.

+Checking Voltage on my power supply with a multimeter, at different points. Checked good.

+Trying the latest drivers, second to latest, and legacy drivers. Issue persisted through all.

+Ran a 3D world GPU Benchmarking Tool for 2 hours, with not a single crash, or issue.

+Monitored temperatures of CPU and GPU, and all were in normal range.

+Tried every combination of graphics settings inside the game.

+Tried every combinations of settings within NVidia Control Panel.

+Tried with an Ethernet Cable, vs my typical WiFi.

+Tried changing settings within Router, as per some suggestions I found. Made no difference.

+And Likely a few other things I’ve forgot to list here.

—> Am open to suggestions of things to try. I am a certified computer tech, so I don’t mind getting my hands dirty with geeky tech stuff.

Black Screen Crashing

in Account & Technical Support

Posted by: RAB.7682

RAB.7682

Oh and..

+Ran the game with the " -repair" option as well.

Black Screen Crashing

in Account & Technical Support

Posted by: RAB.7682

RAB.7682

+Tried different video cables, HDMI, DVI, VGA.
+Tried different monitors and different resolutions.

Black Screen Crashing

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Have you tried working with the Tech CS Team?

Black Screen Crashing

in Account & Technical Support

Posted by: RAB.7682

RAB.7682

+Tried game with " -dx9single".

Black Screen Crashing

in Account & Technical Support

Posted by: spderweb.9387

spderweb.9387

I have this issue too and also posted about it. Got a reply saying it might be memory error or overheating because of using only one CPU. But I have the same exact issue as you RAB, and havent seen an error report. Looks like you havent tried to re-install the game. I’m going to uninstall it and re-install to see if that fixes it. Maybe it’s a corrupt file that’s causing that IK error.

Black Screen Crashing

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

—> Am open to suggestions of things to try. I am a certified computer tech, so I don’t mind getting my hands dirty with geeky tech stuff.

Dual boot Windows.

Black Screen Crashing

in Account & Technical Support

Posted by: padreadamo.3986

padreadamo.3986

I had this issue in the past and it is now resolved for me. I don’t see that you tried the 64-bit client? Do you have antivirus running? Make sure, if on Windows 10, the Xbox App is disabled or completely removed. In addition, do you have problems with any other games. You may want to disable cores in bios to rule out issue.

Black Screen Crashing

in Account & Technical Support

Posted by: Eldrake.1543

Eldrake.1543

I have an issue like this too (just replace black screen with blue screen in my case), and I am trying to figure out what the problem is. I had the BSOD four times, three times in Lake Doric and just now in Lion’s Arch (until now, I thought the problem was something with Lake Doric that makes my computer unhappy). I managed to run WvW for hours without problem, so I feel like it’s something shared by Lake Doric and Lion’s Arch that’s the issue for me.