Black Screen Random + Character Now Stuck

Black Screen Random + Character Now Stuck

in Account & Technical Support

Posted by: Axiom.3207

Axiom.3207

Fresh Install and has been happening periodically since I installed a week ago. Both monitor cut off, sound continues as if nothing happened. There is literally nothing I’ve seen that can replicate the issue on demand; it happens in random locations and doing random things. The only things that I THINK could be causing it are certain particle effects; mainly because it happened when I made a new Mesmer and was toying around with different abilities, I hit one of my hotkeys and boom it happened… though I logged back on him and played fine for an hour or so after that. Kept happening in Ascalon when I’d try to roll past the flame gargoyle guys, did another run and had no problems. I now have my main character stuck in Lions Arch, game will load I’ll see the Portal I came through and then boom monitors turn off and I have to hard reboot. I can log on other characters just fine. I can play literally any other game, and just to test I loaded Skyrim on Max settings with nearly 30 gigs worth of addons and textures and it runs just fine.

Things I’ve tried:
Dropping settings to absolute bottom
Tried using recommended settings
Tried tweaking Anti-aliasing
Tried lowering GPU and Memory clock of my graphics card
Manual override of the GPU fan to 60% and higher to see if heat was an issue
Monitored with MSI Afterburner, only thing I notice is a few of my 8 cores get all kinds of jittery while a few stay ~25-31%
Temps never exceeded 60c
Clearing out GW2 Cache and Appdata/Local.dat stuff
Scoured Event Viewer for anything remotely related and found nothing

System Specs:
Intel Core i7-920 (Liquid Cooled)
6gb OCZ Gold 10666
XFX Radeon 7770 Ghost Edition (1gb GDDR5 1095mhz GPU and 1250mhz Memory)
Intel 520 Series 120gb SSD (Main OS and applications)
Intel X-25M 80gb SSD (Drive GW2 is installed on with Steam + Other games)
1TB Seagate Storage Drive
1TB Seagate Storage Drive
1TB Seagate External Drive for backups and large downloads.

At this point I can’t even play the game, so if anyone has anything concrete that can help that would be fantabulous. As a side note I played over the summer and never had any of these issues so it has to be something that changed in the past 4-5 months.

Black Screen Random + Character Now Stuck

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Have you tried a -repair of the client, in case of corrupted file(s)?

Have you tried submitting a Tech Support ticket so the CS Team can assist you? Top of Page – Support – either Search (Repair) or Submit a Request

Good luck.

Black Screen Random + Character Now Stuck

in Account & Technical Support

Posted by: Axiom.3207

Axiom.3207

Have you tried a -repair of the client, in case of corrupted file(s)?

Have you tried submitting a Tech Support ticket so the CS Team can assist you? Top of Page – Support – either Search (Repair) or Submit a Request

Good luck.

I haven’t tried a repair since it was a fresh install that was doing this, and I have another ticket in for an unrelated issue and didn’t want to have two concurrent tickets going.

Black Screen Random + Character Now Stuck

in Account & Technical Support

Posted by: Axiom.3207

Axiom.3207

I severely downclocked my GPU from the default 1025 down to 900 and things seem to be stable so far, but I’ve only been on an hour and mostly doing LS stuff so not sure if it’s gotten better or just seems better.

I can log on my Main again though so I guess that is good.

Black Screen Random + Character Now Stuck

in Account & Technical Support

Posted by: Axiom.3207

Axiom.3207

Starting doing it again today while doing Wintersday stuff in Divinity’s Reach. Guess it’s not fixed after all.

Black Screen Random + Character Now Stuck

in Account & Technical Support

Posted by: Nima Longbow.3057

Nima Longbow.3057

I had the same issue yesterday while running around snowden drifts. It froze and booted me out. Anytime I have tried logging in the game while crash and send an error report. i have no problem logging into secondary characters.

Black Screen Random + Character Now Stuck

in Account & Technical Support

Posted by: undouble.1472

undouble.1472

I have had same problem since last update (1/13/15). I HAVE re-installed my client—————-it just took about an hour of time without any effect that I have seen.
the problem affects my entire system—- no video runs UNTIL GW2 is shutdown (via Crl-Alt-Del).