Black screen, and tons of login issues.

Black screen, and tons of login issues.

in Account & Technical Support

Posted by: Daishi.6027

Daishi.6027

Since the Patch yeserday during play my screen goes black, it’s still responsive and I can hit F11-12 to pull up menus. F-12 although giving me the option to log out or go to character select will not do anything when selected.

I have tried to repair the client to no avail.

I have upgrading my graphic drivers in case that is the issue.

I have attempted Port forwarding, and the “-clientport 80” – 6600 options in case this was a network related issue, despite this being the only game suffering from.

Since yesterday I have had some issues with the login where, frequently it did not accept my authentication code but would work after a couple tries.

Today I have had to change my password twice due to it not recognizing my password, despite my “current logins” showing the same IP I am normally on.

As a precaution I have changed my authentication as well, but through all this I still get the same black screen issues.

I’ve noticed after logging out, and back in (without a black screen crash) on certain characters it would put me in Lion’s Arch, just west of the Traders forum way point.

I made a ticket last night regarding these issues, but I see a lot of people complaining about ticket queue times, but considering this problem has gotten worse, I thought I’d ask in case the community has any solutions, in depth information, or to see if anyone has had the same or similar problems.

“I control time and space; you can’t break free.~”
“Maybe I was the illusion all along!”

Black screen, and tons of login issues.

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

A black screen but still being able to access the menu is a bug. For whatever reason, when GW2 doesn’t receive a certain packet, it’ll do that. Unless you changed routers or firewall/network software since this started happening, chances are the cause is out of your control and only a VPN will help you. You could also try -clientport 443.

Since yesterday I have had some issues with the login where, frequently it did not accept my authentication code but would work after a couple tries.

If you’re using a (Google) authenticator, your time is probably out of sync causing the code to be invalid. It has a 30 second lifespan.

If you’re requesting multiple codes, it invalidates the previous.

Today I have had to change my password twice due to it not recognizing my password, despite my “current logins” showing the same IP I am normally on.

Remembered IPs only allows you to skip the authentication code. If your email/password combo is failing, either someone is changing your password or there’s something wrong with one of the login servers. You can try different servers using the -authsrv option and IPs can be found using the -diag option.

I’ve noticed after logging out, and back in (without a black screen crash) on certain characters it would put me in Lion’s Arch, just west of the Traders forum way point.

That is the default location when the game doesn’t know where you should be. It can happen by simply waypointing to a map then logging out for example.