Guild Wars 2

This is the support of AN. I hope they can fix this terrible mistake.

Recently the account of a friend was punished for use of botting, but after his contact with the support of the AN account was returned, since it never used any type of illegal program. So far so good, because mistakes happen.

I’m no computer to play GW2 has more than 1 month and my main character is still in Vigil Keep, because the last time I played was still living at the end of the story 1 was entering into my computer account that my friend just to unlock a living story 2 and then exit. I’m months without getting any gold, item or even killing monsters. I did NOTHING for months. So when I try to enter to unlock the Dragon’s Reach P1 get the message that my account was banned for botting! I thought that was another mistake, as happened to my friend. Patiently sent email explaining my whole situation and asking them to review the log of my account, since not won anything for a long time.

Simply presented no proof that I was using bot (because there is no evidence!) And my account was terminated completely arbitrarily and unfairly. How I used up my bot characters are stuck without winning ANYTHING so long? Is it possible someone else analyze my case and try to give a solution? Like I said, a simple analysis of the log will discover that my account is stopped without gaining absolutely nothing for a long time!

When someone gets a sudden ban for botting but haven’t been playing for a while, they were probably hacked and the hacker was using their account.

So, first thing you need to do is run a security check on your computer. After your computer is clean, change the password on your email in case they have gotten into that.

Have you made a ticket yet? Your post is a little unclear. If you have not yet done so go to
Support-top of page. Submit a request-top of page. From there make a ticket.

The process will undoubtably take a few days from start to finish but if you were not botting you should get your account back.

You said that my account could have been hacked and I asked a friend to see the last time my account was logged. Has less than six days !! The strange thing is that referring to the list of IP I saw that everyone has the number and an abbreviation BR (live in Brazil), with one exception, with only IP numbers, without any abbreviation. Is it possible that IP without stating locate, have hacked my account and practiced some break the rules? Even though I have access to my account and email? If yes, how do you think I should I do to recover my account? Game since BWE1 and would not want to stop playing the GW2

It does sound like you were hacked if a foreign IP was used and your account was played and it wasn’t you.

So, do the security sweep. Change your email’s password. Then, if you haven’t done so, contact support.