Bought PoF and HoT. Got no serial codes.

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: Shade.2506

Shade.2506

Just like in the title, I just got back to GW2 and bought PoF – deluxe and HoT – standard. The transaction went smoothly, the payment was transfered from my bank account.
However I still have neither gotten the e-mail confirmation of the tranaction nor the serial codes.

Is there some kind of maintenance going on? Or maybe it’s delayed due to heavy traffic during the PoF preview Weekend? :/

Should I just wait or contact with support?

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

The page when you completed the purchase also had the serial codes on it. Did you not copy it then. By the way, it comes as 1 code for both games (I know because I bought it for a friend)

I’m a Moose, a ginger moose even.

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: Loss.6908

Loss.6908

The page when you completed the purchase also had the serial codes on it.

I just encountered the same issue as Shade and no, the purchase confirmation page does not have a serial code (see screenshot). No email either.

Attachments:

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

Then it sounds like there is a delay, because I did get my serial code on that page. But it wasn’t done today.

Email took about an hour to come though.

I’m a Moose, a ginger moose even.

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: andy.4809

andy.4809

Came here cause i am having the exact same problem.

Bought the big package a couple of minutes ago with everything included for 99,99€ and i got no email from arenanet, just the paypal confirmation. There were also no serial codes in the confirmation page.

I would appreciate it to get support asap. Spending 100€ and not being able to play sucks a little.

Greetings

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: niclas.7693

niclas.7693

The same happened with me as well. Wrote a ticket after waiting like 10 minutes for the e-mail with the serial code. I don’t have a serial code at the purchase confirmation page also. Hope they can solve it promptly.

May the light guide my path.

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: Seb.7453

Seb.7453

Same problem for me, there was no code on the purchase confirmation.

Also no email.

I hope it’s just a delay so I haven’t contacted support yet.

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: Alpinewar.4218

Alpinewar.4218

I have some problém too i waiting 3hours .

(edited by Alpinewar.4218)

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: bdew.9528

bdew.9528

Same here. Haven’t played since 2013, decided to grab both expansions + living story pack… got no codes on the page and no email so far (~4 hours). Also opened a support ticket and no reply so far.

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: Shade.2506

Shade.2506

On one hand I’m glad I’m not the only one
Hope they resolve this soon.

Anyways, thanks for the quick replies and have a lovely day /evening.
Cheers

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: Tolundur.5430

Tolundur.5430

Same problem after purchasing PoF + HoT Standard Edition 4 hours ago. There was no code on the page after completing the purchase and no confirmation email so far.

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: andy.4809

andy.4809

Got reply from support:


Thank you for contacting us.

Our payment processor is currently undergoing maintenance. During this period, all purchases will be delayed. Once the maintenance is over, all serial codes that were purchased during this maintenance will be sent out. We do not yet know when the maintenance will be over nor are we able to look up any orders during the maintenance. We ask that you please keep checking your e-mail for your confirmation e-mail.

If you do not receive your serial code by the end of the day, please reply back and let us know.
Regards
——————————-

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: bdew.9528

bdew.9528

Finally got the codes in my email, check your inboxes people!

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: xok.2915

xok.2915

I’m still waiting ….

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: Loss.6908

Loss.6908

I received the email 20 minutes ago… but there is no serial code in it.
:D

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: andy.4809

andy.4809

Same for me. Just got the order confirmation per mail but no serial codes in it.
Do they come in an extra mail normally?

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: Shade.2506

Shade.2506

I received the confirmation mail about 2 hours ago and just got the code email

Patience, it’s working.

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: andy.4809

andy.4809

Alright, thx for letting us know.
I will go to bed and hope they arrive until tomorrow.

gn8

Bought PoF and HoT. Got no serial codes.

in Account & Technical Support

Posted by: andy.4809

andy.4809

My order was canceled by support because “the transaction didn’t push through our payment processor”.

So i have to order again.

So for everyone effected i would suggest contacting support.

*edit: Made the order again and this time it went through without problems!

(edited by andy.4809)