Guild Wars 2 Forum - Account & Technical Support

Buying gems

Hi, I’m sorry if I’m posting this in the wrong thread. For some reason I am unable to buy gems. It keeps saying payment approval failed I have sent in a ticket but I’m just curious if anyone else is experiencing this problem.

Buying gems

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Posted by: Sariliyah.8123

Sariliyah.8123

Yes same here for a week now
Try to buy that logging axe

Buying gems

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

If you continue to have problems buying gems, you can contact Customer Support and they will assist you. Top of page – Support – Submit a Request.

Buying gems

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Posted by: SaberGryphon.4852

SaberGryphon.4852

yep same payment approval fail problem here. I submitted a ticket a few days ago. still waiting on a response.

Buying gems

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Posted by: Phillip.6485

Phillip.6485

Maybe some of the guys are on vacation. Same problem here.

Buying gems

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Did you guys get the attention you needed to these “can’t buy” situations? If not, please be sure you submit a ticket and, if it hasn’t been answered in three days, you can post in the Tickets for Review thread: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/first#post48339

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet