CHARACTERS DELETED

CHARACTERS DELETED

in Account & Technical Support

Posted by: Dexter.6039

Dexter.6039

Q:

I logged in this morning and all my characters were deleted. It now takes me straight to the new character creation screen. I would like my characters back please.

[XTA]DEXTER

CHARACTERS DELETED

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

We do not have the capacity to reinstate character or “roll back” accounts.

It sounds as if your account was compromised. Please change your password immediately. Better still, please visit the Hacked Account KB Article for more information.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

CHARACTERS DELETED

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Just to clarify, we don’t have the capacity to reinstate characters right now. This is something we take really seriously, we are gathering the data, and we’ll be able to offer this service in the future.

Sorry I wasn’t clear earlier!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

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