Guild Wars 2

I’m getting a Network Error (Code=5:11:3:159:101) when connecting. It seems that the ones I cannot connect with are in Divinity’s Reach, but for whatever reason, I can log onto my Guardian who’s located in the Heart of the Mist.

Can I get some help?

Ok, I just tried to go to Divinity’s Reach on my Guardian and I was able to get in just fine.
Now that I logged and tried to get back on my Guardian (since it’s in Divinity’s Reach), I get this error pictured here (just like on my other characters stuck there).

I get the same error, when trying to zone into Lion’s Arch, or try to logon to any character currently parked in Lion’s Arch.

Same here, 3 characters in LA and 2 in Queensdale and Black Citadel. I can not get in with the 3 in LA but i can with the other 2. Also getting the same exact message as Yppah. Hopefully they will fix this soon.

I am having the same problem. All of my characters are parked in LA and I cant access any of them. Furthermore I have noticed that on the character screen Daily achievement progress and game achievements and and points do not show up.

Oh yeah and can’t put in a support ticket because the support page isn’t working….

Forgot I left one toon parked in Divinitys Reach. I can log on to that one but none of the others parked in LA.

I’m getting the same error on my ranger when i was in Heart of the Mists i logged into my theif who was in DR and tried jumping into HoTM and got the error code again on my theif now too

I’m getting this issue as well for a few maps. One of the borderlands isn’t letting me connect and Caledon Forest now..

Any solutions to this?

I’ve tried resetting my modem and restarting my PC i think it is on ANET’s end but i really would like a solution to this i just got into a nice rythm with my ranger in PvP

I have the same problem and have been working with support on trying to fix it. So far I’ve tried: -repair -prefreset and /clientport 80, none of which worked.

A temporary solution that worked for me: Run Gw2 through a proxy (I used Hotspot Shield). I personally moved all my characters from LA to Divinity’s Reach. I really hate to pay for a proxy just to play gw2, hopefully this problem is fixed soon.

Thank you for the reply, I appreciate you trying to help out with this issue.

Server: Tarnished Coast
Region: North America
ISP: Comcast

Zone you are experiencing this issue: Divinity’s Reach
Number of characters this is affecting: Five Characters
Does this happen on multiple accounts or systems?: Just this one account (it’s the only one I have) and this one computer.

Server: Tarnished Coast
Region: Eastern United States
ISP: Comcast
Zone experiencing issue: Heart of the Mists
Characters Affected: 2

I only have one account and one PC

Server: Fort Aspenwood
Region: North America
ISP: Comcast
Zone you are experiencing this issue: Lions Arch, Rata Sum, Fields of Ruin.
Number of characters this is affecting: All my characters in Lions Arch cannot log in.
Does this happen on multiple accounts or systems? My other 2 accounts have the same problem; they are both parked in LA.

However, when I use a proxy I get no network errors at all.

I’m experiencing the same problem I have to guest into a different world(takes a couple of tries in order to get into the game). I sent GW a support request and they sent a tool to collect info about my PC so far. I can get into a PVP mach but when I come back to the lobby or try to join people on their servers I get kicked out.

Server: Fort Aspenwood
Region: US East Coast
ISP: Comcast
Zone you are experiencing this issue: Heart of the Mists
Number of characters this is affecting: only characters in the pvp lobby
Does this happen on multiple accounts or systems?: I only have one

Server: Anvil Rock
Region: US East
ISP: Comcast
Zone you are experiencing this issue: Lions Arch
Number of characters this is affecting: 6 characters parked in Lions Arch
Does this happen on multiple accounts or systems?: Only have this account and system

Server: Sea of Sorrows
Region: US East
ISP: Comcast

Zone: Lion’s Arch\
Number of Characters: 3(all in Lion’s Arch)
Does this happen on multiple accounts or systems?: Only have this account

Seems Comcast is the common thread here…

Inculpatus cedo.9234:

Seems Comcast is the common thread here…

What else is new. lol

Server: Stormbluff Isle
Region: NA
ISP: Comcast
Zone you are experiencing this issue: Malchor’s Leap and Diessa Plateau
Number of characters this is affecting: all of them
Does this happen on multiple accounts or systems?: two accounts, one computer

On one account none of my characters can zone into Malchor’s either via waypoints or walking through the entrance. On the other account, I cannot log into the character parked in Diessa. Zones other people are experiencing issues with (LA, HotM, DR) I have no problem accessing.

Inculpatus cedo.9234:

Seems Comcast is the common thread here…

East coast too. Funny thing i can’t login to Dragon Age servers either.

dejavu.5031:

East coast too. Funny thing i can’t login to Dragon Age servers either.

I live on the East Coast as well; maybe there’s something to it.

Server is Sea of Sorrows
East coast
Comcast
4 of 5 Characters are inaccessible in LA I can get to one in Divinitys Reach
Same problem happens when I use my wifes computer to try to access my account. Her account is working perfectly from either computer.

Server: Tarnished Coast
Region: Eastern U.S.
ISP: Comcast
Get error message and Can’t log in to Gendarran Fields where there are 2 characters, other areas with other characters are ok.
One account
One PC

TC
NJ
Comcast

Server: Sanctum of Rall
Region: EST
ISP: Comcast
Zone you are experiencing this issue: Lion’s Arch
Number of characters this is affecting: 4
Does this happen on multiple accounts or systems?: Just 1 account and computer.

Have 1 character that I can log onto that’s not in Lions Arch. If I party with someone from a different server I can log onto one of the 4 characters. The problem arises also when I try to way point into Lion’s Arch it kicks me off game and when I log back in the character is in the zone that I tried to way point from.

Fort aspenwood
Massachusetts
Comcast

3 characters parked in lions arch cannot log.
3 characters parked in heart of the mists have no problems.
2 characters parked in rata sum and divinitys reach have no problems.

Also the entire guildwars2,com website unavailable for me. Posting from mobile phone because I couldn’t reach this forum from home network.

Server: Henge of Denravi
Region: US East (Massachusetts)
ISP: Comcast
Zone you are experiencing this issue: Lion’s Arch
Number of characters this is affecting: 6
Does this happen on multiple accounts or systems?: Happens on 1 account, 2 systems.

Server: Henge of Denravi
Region: NA (US East)
ISP: Comcast
Zone you are experiencing this issue: Straits of Devastation
Number of characters this is affecting: 2
Does this happen on multiple accounts or systems?: Yes. 2 accounts on 2 systems.

Note: both of us can get into LA, though.

Just tried logging in again and still the same result was hooping the leave it alone until it fixes itself technique would work but it has not…yet

Server: Ehmry Bay
Region: US (East Coast in Massachusetts)
ISP: Comcast
Zone you are experiencing this issue: Lion’s Arch and Gendarran Fields
Number of characters this is affecting: 4 (2 in LA and 2 in Gendarran Fields)
Does this happen on multiple accounts or systems?: Yes. With 3 different computers

PS: sounds like a lot of people in MA are having this issue o.o

Looks like many of us in MA are having a problem. I myself have been D/Ced every time I try to change zones this evening. It seems to work alright while in a zone, but when I try to waypoint elsewhere I get the DC.

ive had this game almost two years and never did Spvp aside from the one here or there for fun and now ive finally gotten into it and this happens smh, MA gets all this crap weather an now connection errors cant we catch a break!!!

Update for my post.

Both accounts now able to access Straits of Devastation.
Here’s hoping the problem is gone. fingers crossed

I ran a traceroute to the GW2 server I am on, and found 2 consecutive hops with 95-97% packet loss. I took a screenshot (image below). I continued to run the traceroute for 15 minutes, just to make sure it was consistent, and it was.

We gave you our info can you shed some light on it from your end at this time?

Ashley Segovia.8276:

Hi everyone!

In an effort to narrow down the cause of this issue, please provide us the following information:

Server:
Region:
ISP:
Zone you are experiencing this issue:
Number of characters this is affecting:
Does this happen on multiple accounts or systems?:

The more information you all are able to provide the better understanding we will have in regards to this issue. Thanks everyone for your patience. We will get to the bottom of this!

Wish i could say the same just tried logging in an got the same error code

DragonProphet.4286:

Update for my post.

Both accounts now able to access Straits of Devastation.
Here’s hoping the problem is gone. fingers crossed

Xordar.2375:

I ran a traceroute to the GW2 server I am on, and found 2 consecutive hops with 95-97% packet loss. I took a screenshot (image below). I continued to run the traceroute for 15 minutes, just to make sure it was consistent, and it was.

There was a period of a week or so sometime last year where I could not log into another MMO and as I recall, it was also one or two nodes in the Texas area which were giving the problem. Nevertheless and oddly enough, I am currently able to connect to a game with servers in that immediate area with no trouble right now!

Kerzshaw.8217:

Wish i could say the same just tried logging in an got the same error code

DragonProphet.4286:

Update for my post.

Both accounts now able to access Straits of Devastation.
Here’s hoping the problem is gone. fingers crossed

Sorry to hear it. I hope they clear it up for everyone soon.

Server: Northern Shiverpeaks
Region: NA (Northeast US)
ISP: Comcast
Zone you are experiencing this issue: Heart of the Mists
Number of characters this is affecting: All 5 of mine when they try to load into the Heart of the Mists
Does this happen on multiple accounts or systems?: I only have 1 acct and PC so IDK but it seems likely

Odd problem we’re all having here but hopefully it gets resolved soon. I wanted to do my dailies for PvP :P

Hopefully this gets resloved sooner than the two seperate support tickets i’ve had waiting for the past two weeks….

Server: Sea of Sorrow
Region: NA
ISP: Comcast
Zone you are experiencing this issue: Kessex Hill
Number of characters this is affecting: 2
Does this happen on multiple accounts or systems?: yes

Server: Blackgate
Region: NA
ISP: Comcast
Zone you are experiencing this issue: Queensdale, The Grove, PvP arenas;
Number of characters this is affecting: all of them (13 or 14)
Does this happen on multiple accounts or systems?: both GW1 (Kainent City, Marketplace earlier today) & GW2 accounts (areas mentioned above) and two PCs with Windows 32-bit and another one 64-bit are affected.

Give us something Anet please

Unfortunately, when it is a problem with a node like this there is nothing ANet can do. The problem is with part of the backbone of the internet somewhere between your house and ANet’s servers, and the company which runs that particular stop needs to get it fixed.

I’ve been on hold with Comcast for like 20 mins now, the tech was talking about sending a refresh signal to see if that helps ill let you all know

NO LUCK with having the signal refreshed, still getting the same issue

Skolops.2604:

Unfortunately, when it is a problem with a node like this there is nothing ANet can do. The problem is with part of the backbone of the internet somewhere between your house and ANet’s servers, and the company which runs that particular stop needs to get it fixed.

My bf and I play on the same pc taking turns from the same location. I have connection issue and he doesn’t…

Kerzshaw.8217:

NO LUCK with having the signal refreshed, still getting the same issue

Sending a refresh signal just means that they send a signal to your modem to tell it to pay attention again. It’s one of the few things that ISP tech support have in their scripts to do. They are very rarely going to actually help resolve a problem.

In this case, the problem is not with your modem. It is with a datacenter somewhere in Texas that is along the path of lines connecting Comcast’s MA network to the ANet servers. It isn’t necessarily even run by Comcast. We just have to wait until whoever it is gets their equipment working properly.

Bear in mind that this may get very frustrating, as it’s not something that ANet can fix, and it may not be something that Comcast can fix, either. It could be taken care of tonight, or we could all be waiting days.