Can we please get a working Mac Client [Merged]

Can we please get a working Mac Client [Merged]

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Posted by: Vermagus.7804

Vermagus.7804

I’ve supported this game since release, bought gems, bought expansion and recommends friends who currently plays. Why can’t you give us back the support and answer our concerns about the constant crashes most if not all mac players experience.

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Posted by: Xillllix.3485

Xillllix.3485

I didn’t see this thread when I made mine. They can be merged I guess since I was also complaining about the constant mac crashes.

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Posted by: WesleySnipes.3917

WesleySnipes.3917

It’s really upsetting that 3 years have passed and still we have this excuse for a client, that never gets any fixes.

I still face the exact same problems i did when i bought the game.
Honestly im sick and tired of how the mac community is treated. We are ignored to the point they merged the mac support forum with the windows one, making it impossible for us to be heard (not that there was any active mod on the mac support forum).

I simply can not buy the expansion knowing for 3 years the vanilla game hasn’t worked properly.

I refuse myself to throw any more money at ANet when they completely ignore us paying customers!

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Posted by: Qugi.2653

Qugi.2653

Mac beta client actually is now worse than year ago or even 2 year ago. Use to work not to bad. After some patches back in last year it get even worse. I use to have 30-40 FPS medium setting no problem. Then some month ago big loss in FPS even on lowest setting and many graphic error and more crash than ever. Now Nvidia own company TransGaming that make cider wrap and who know what will happen if any thing.

I now use bootcamp windows and it is like new game it work so much better.

;)

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Posted by: Poochi.7234

Poochi.7234

I support this thread… Mac client’s a joke. ANET please have a working Mac client like Blizzard did for their titles… and not a port that constantly crashing.

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Posted by: Poochi.7234

Poochi.7234

In addition… I am planning to ditch PC and upgrade to another Mac… MAKE THIS GAME WORK!!!

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Posted by: Qugi.2653

Qugi.2653

I support this thread… Mac client’s a joke. ANET please have a working Mac client like Blizzard did for their titles… and not a port that constantly crashing.

Honest I do not think will be native client at all or any time near. Cost a lot of money and resource to do this for small amount of customer. Blizzard have a lot more money to do thing like this. They should try to do some thing to make cider wrap work better like it did before last year when problem get worse. Like I say Nvidia own the company that make it so might be a big problem of some kind. If they can not improve should just be honest about this and close it down instead of continue to sell to new Mac customer.

;)

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Posted by: WesleySnipes.3917

WesleySnipes.3917

I support this thread… Mac client’s a joke. ANET please have a working Mac client like Blizzard did for their titles… and not a port that constantly crashing.

Honest I do not think will be native client at all or any time near. Cost a lot of money and resource to do this for small amount of customer. Blizzard have a lot more money to do thing like this. They should try to do some thing to make cider wrap work better like it did before last year when problem get worse. Like I say Nvidia own the company that make it so might be a big problem of some kind. If they can not improve should just be honest about this and close it down instead of continue to sell to new Mac customer.

I disagree. They announced a MAC CLIENT being developed on september 2012. It’s been over 3 years and we didn’t even get fixes to the client’s birth bugs.

I was misguided into buying this game, promised something i still haven’t gotten and I don’t see improvements anytime soon.

The game is realeasing its expansion and I will not buy it considering I already fell for their scam once.

Comparing blizzard is more than fair enough, we can even throw Valve into this considering they have a mac client for Dota2 and other games as well.

IF YOU ANNOUNCE A MAC GAME, DELIVER IT, ESPECIALLY BECAUSE MOST OF MAC USERS BOUGHT THIS GAME! THEY INVESTED IN YOUR GAME, IN YOUR COMPANY AND YOU JUST DUMP US THIS SORRY EXCUSE FOR A CLIENT.

The game was working “fine” for me till yesterday. I was able to play even with itunes opened and google chrome, without affecting my fps that much. Today the game just turned plain out unplayable (again). I honestly forgot how many times i gave GW2 a break because of the amount of stress it causes not being able to play something YOU PAID FOR. Only to return every other year and find that the CLIENT HASN’T CHANGED ONE BIT!

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Posted by: Vermagus.7804

Vermagus.7804

I support this thread… Mac client’s a joke. ANET please have a working Mac client like Blizzard did for their titles… and not a port that constantly crashing.

Honest I do not think will be native client at all or any time near. Cost a lot of money and resource to do this for small amount of customer. Blizzard have a lot more money to do thing like this. They should try to do some thing to make cider wrap work better like it did before last year when problem get worse. Like I say Nvidia own the company that make it so might be a big problem of some kind. If they can not improve should just be honest about this and close it down instead of continue to sell to new Mac customer.

That would be irresponsible for a game developer who had more than 3 years to come up with a solution, I don’t care if it’s a port ran by a hamster, as long as it works. ANet team needs to stop ignoring us and give us an answer. This is just rude, i’m not the first to post about this and i feel like they read the concerns and roll their eyes and move on to other things. As i’ve sated before, i’ve supported this company through there cash items and recommending the game to others, but the ignoring is just disrespectful.

Anet please give us some form of comment.

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Posted by: Qugi.2653

Qugi.2653

I support this thread… Mac client’s a joke. ANET please have a working Mac client like Blizzard did for their titles… and not a port that constantly crashing.

Honest I do not think will be native client at all or any time near. Cost a lot of money and resource to do this for small amount of customer. Blizzard have a lot more money to do thing like this. They should try to do some thing to make cider wrap work better like it did before last year when problem get worse. Like I say Nvidia own the company that make it so might be a big problem of some kind. If they can not improve should just be honest about this and close it down instead of continue to sell to new Mac customer.

That would be irresponsible for a game developer who had more than 3 years to come up with a solution, I don’t care if it’s a port ran by a hamster, as long as it works. ANet team needs to stop ignoring us and give us an answer. This is just rude, i’m not the first to post about this and i feel like they read the concerns and roll their eyes and move on to other things. As i’ve sated before, i’ve supported this company through there cash items and recommending the game to others, but the ignoring is just disrespectful.

Anet please give us some form of comment.

I agree they should fix. I say this many time over many thread on topic and also support arena net with many gem purchase. I agree rude and anet should have shame for way they treat Mac customer I say this many time in many thread to. I just mean if they not going to fix or do not know how to fix then they should tell that and be honest and stop sell to Mac customer a broke client. I do wonder how many new Mac customer buy and then get refund because broke or just give up and feel rip off. I agree arena net need to say something honest about this Mac beta client. No word about it in very long time.

;)

(edited by Qugi.2653)

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Posted by: Vermagus.7804

Vermagus.7804

Since the support staff are not responding here, i’m going to write an e-mail. hopefully i can get something.

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Posted by: TehDemoNick.7953

TehDemoNick.7953

In addition… I am planning to ditch PC and upgrade to another Mac… MAKE THIS GAME WORK!!!

I see no reason why you would ditch Windows. Honeslty. You are wasting your cash buying a Mac. They are overpriced. Underspecd. You can get a better Windows laptop for less than the price of a Macbook Pro.

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Posted by: TehDemoNick.7953

TehDemoNick.7953

Bump! Its been 3 years and to see the that the client is still in beta just makes me mad. I know the Mac community is small but come on. When are we going to get a proper client. I can only really play sPvP at a good frame rate when I stream using OBS.

Also PLEASE FIX THE FULLSCREEN ISSUES WITH THE MAC CLIENT. When fullscreening and using the my second monitor as our primary scene. My Mac has a black screen and I can’t see anything on it.

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Posted by: Jon Olson

Jon Olson

Programmer

Next

Hello,

We know the Cider wrapper isn’t the greatest. One of the reasons we don’t tend to respond to a lot of Mac specific posts is because an overwhelming majority of them are shared with Windows users. I do want to assure you all that we are actively fixing bugs on all clients. Some are quick to fix, some take a fair bit of time. Please try to be patient and keep submitting those reports!

Thanks!

Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac

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Posted by: Qugi.2653

Qugi.2653

Thank you for post at this busy time. I will try to be nice but we hear this for 3 year now and client get worse not better. Strange client work not too bad for some time on Mac but terrible last year with big FPS drop and more crash. It work good when I play on same computer bootcamp windows if both client share same problem that strange. Maybe what is small problem on windows turn into big problem on Mac beta cider port I do not know. I do hope Anet is really work on Mac client because it seem there are some big problem with client that do not show on windows.

Also I know probably not you job but I think it fair if anet make honest statement when thing slow down after HoT release. With this explain more detail about Mac beta client, known problem with Mac client, what anet work on with Mac client and plan for future with Mac client even if say no plan for final Mac client. Mac customer would like to hear some thing honest like that. It has been 3 year now I think time for honest update.

Thank you.

;)

(edited by Qugi.2653)

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Posted by: Poochi.7234

Poochi.7234

Hello,

We know the Cider wrapper isn’t the greatest. One of the reasons we don’t tend to respond to a lot of Mac specific posts is because an overwhelming majority of them are shared with Windows users. I do want to assure you all that we are actively fixing bugs on all clients. Some are quick to fix, some take a fair bit of time. Please try to be patient and keep submitting those reports!

Thanks!

Thanks. The problem is however that in WvW, it completely crashes out constantly every 10 to 45 min or so (mostly 20min it’s gone) – and then having to spend so much time walking to the group, capture a couple more flags and then it crashes again. This is NOT FUN.

It wasn’t as bad but got a lot worse after the patch for the last invasion event.

P.S. I am using a 2013 Mac Pro with the “latest” D700 graphics. Same problem in both Yosemite and El Capitan.

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Posted by: Poochi.7234

Poochi.7234

In addition… I am planning to ditch PC and upgrade to another Mac… MAKE THIS GAME WORK!!!

I see no reason why you would ditch Windows. Honeslty. You are wasting your cash buying a Mac. They are overpriced. Underspecd. You can get a better Windows laptop for less than the price of a Macbook Pro.

Windows PC are bulky and noisy, unless I go the liquid cooling route, then it costs very close to a Mac Pro. I personally use both but prefer Mac OS X, and the quietness and aesthetics of Mac.

I had to buy a copy of Windows exclusively just to play GW2 without crashing. Don’t want to spend money to get yet another copy of Windows when I upgrade to another Mac (whenever Apple decides to refresh the Mac Pro).

EDIT: MacBook Pro most likely will retain 50% of the value after 3 to 4 years, where a windows based notebook will have value close to nothing. End of the day Macs are cheaper.

(edited by Poochi.7234)

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Posted by: Silverkey.2078

Silverkey.2078

A problem with mac client? What are you speaking about….

Seriously: it is usually not as bad as that, but sometimes it is just awful (while I have absolutely nothing else running on my computer)…

Attachments:

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Posted by: Figlilly.3907

Figlilly.3907

Wow, an official response.

I can’t help but feel a little bit hopeful.

Us Mac users gratefully gobble up any breadcrumbs we get.

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Posted by: Nageth.5648

Nageth.5648

Seven crashes in the first half hour. Yup, just a buggy as I was expecting. Sigh. Can we get some sort of indication that there is any hope of this ever being fixed. We’re running into the classic cider memory leak bug left and right.

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Posted by: Vermagus.7804

Vermagus.7804

Hello,

We know the Cider wrapper isn’t the greatest. One of the reasons we don’t tend to respond to a lot of Mac specific posts is because an overwhelming majority of them are shared with Windows users. I do want to assure you all that we are actively fixing bugs on all clients. Some are quick to fix, some take a fair bit of time. Please try to be patient and keep submitting those reports!

Thanks!

Thank you so much for replying, this gives me some confidence. Can’t even play in the jungle now, it crashes every time the map loads up.

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Posted by: nickcosta.8256

nickcosta.8256

heyhey!
Got the game to start just fine 1 hour ago, updated until it was playable, got in the game no problem.
But then I crashed in LA. And now I can’t get the launcher to start.
I have to force quit it every time because it doesn’t do anything.

p.s. I tried most of the methods described in the problem solving thread. The terminal thread just stalls, I have to force quit both terminal and gw2

Gandara (TAC)
15chars

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Posted by: Geiir.7603

Geiir.7603

The bad Mac client are the number 1 reason why I am not playing this game actively. I love this game and played it exclusively for over two years, but then I got bored of restarting my computer to Windows every time I wanted to play it… I now play WoW instead, because they actually took their time to make a proper OS X client.

Melder – Thief

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Posted by: OrganicAtom.2860

OrganicAtom.2860

I am a long time Guild Wars 1&2 player. I’ve have everything I can get my hands on in this franchise, I just love it. I happily participate in the microtransaction model to support a free monthly service, which I hate even mentioning because it feels like an entitlement claim, but I’m trying to express my support because I feel strongly that Anet is doing everything right–except this. This nonsense is really trying my patience, and I’m not using the phrase lightly.

I have some specific information about my own constant crashes, and what I’ve done to try and help myself.

Here are my specs:
MacBook Pro (Retina, 15-inch, Mid 2014)
2.2 GHz Intel Core i7
Memory 16 GB 1600 MHz DDR3
Graphics Intel Iris Pro 1536 MB
Yosemite 10.10.5

I have been crashing a lot–a LOT–lately. It’s really horrendous. Several times a night, while I am in high-pressure situations like SW or Teq, even fractals/dungeons. Tonight, HoT night, I have crashed 6 times. It’s been live for less than 2 hours.

This month I tried turning my graphics all the way down to lowest on everything, and that has been the only way I can experience a reasonable modicum of stability. This is the only way I can play the game. Black faces. Default models. I can’t see anyone’s gear, and the textures look like hell. It’s a travesty. That has been my Guild Wars 2 experience for a month or so. This test case is easily reproducible, I hope you’ll try it for yourself.

And while I appreciate very much your response, Jon, I have serious doubts PC users need to play on the lowest setting in order to play the game at all. In fact, I find this statement dismissive and I’m disappointed by that.

I don’t know how I can more forcibly express just how loathsome my GW2 experience has been recently. It’s unacceptable. Just unacceptable. Please hear what we are saying and look at the errors that are sent specifically from the Mac client. It still says Beta for goodness sake. 3 years? beta? Please address those issues specific to Mac, even if PC users aren’t having them.

Other Mac people: try this. Play on the lowest graphics settings and throttle your FPS to 30. If this feels dissatisfying, and that little message that says your serious error was sent to the Anet team for evaluation seems ineffective, come back here and be vocal about it. I don’t know what else we’re expected to do.

(edited by OrganicAtom.2860)

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Posted by: Azathoth.2098

Azathoth.2098

Same here.
Since HOT, game crashes constantly.

And please give us a Fullscreen-Windowed-Mode!

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Posted by: OrganicAtom.2860

OrganicAtom.2860

I should add that zoning, switching characters, viewing cutscenes are also potential crash points. I cross my fingers every time I zone. Is that really what PC users are experiencing?

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Posted by: Azathoth.2098

Azathoth.2098

I never have had game crashes before.
But Hot is unplayable now because of permanently game crashes.

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Posted by: Nageth.5648

Nageth.5648

Yeah, I was trying to make it through the story mode on auto detect settings just to make a point.

I literally could not make any progress through the story mission to unlock masteries until I dropped my 2013 top of the line iMac to minimum settings. Even then it still crashes once every 30 minutes or so.

I’m sorry, but this is completely unacceptable and foreseeable. This is the dark days of Marionette patch levels of mess up.

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Posted by: WesleySnipes.3917

WesleySnipes.3917

Why am I not impressed by ANet’s statement: I’ve heard the exact same thing through out the 3 years I have waited for the official release of the MAC client. Superficial statements with 0 information about our issue, nothing that can really settle our nerves down.

I’m glad now, after 3 years, the mac community finally is starting to show more of its disappointment with the company’s lack of responsibility.

Hello,

One of the reasons we don’t tend to respond to a lot of Mac specific posts is because an overwhelming majority of them are shared with Windows users

Thanks!

That’s exactly what i tought it would happen when you guys decided to merge mac forum with the windows one!
You guys wanted to burry our complains and our bug reports under the windows posts, which are a lot!

IT’S HARD EVEN FOR ME TO FIND MAC ASSISTANCE IN THIS FORUM BECAUSE NOW I HAVE TO FILTER THE POSTS!

PLEASE ANET DO US A FAVOR: EITHER ADMIT THAT YOU DO NOT CARE FOR US OR SHOW US SOME ACTUAL SUPPORT!

We are paying customers, that love the game, and would like to continue to do so without having to find the fixes ourselves to play a game we payed you to bring us

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Posted by: TehDemoNick.7953

TehDemoNick.7953

In addition… I am planning to ditch PC and upgrade to another Mac… MAKE THIS GAME WORK!!!

I see no reason why you would ditch Windows. Honeslty. You are wasting your cash buying a Mac. They are overpriced. Underspecd. You can get a better Windows laptop for less than the price of a Macbook Pro.

Windows PC are bulky and noisy, unless I go the liquid cooling route, then it costs very close to a Mac Pro. I personally use both but prefer Mac OS X, and the quietness and aesthetics of Mac.

I had to buy a copy of Windows exclusively just to play GW2 without crashing. Don’t want to spend money to get yet another copy of Windows when I upgrade to another Mac (whenever Apple decides to refresh the Mac Pro).

EDIT: MacBook Pro most likely will retain 50% of the value after 3 to 4 years, where a windows based notebook will have value close to nothing. End of the day Macs are cheaper.

Bulky. Have you ever seen a MSI laptop? LOL. Laptops are normally bulky when they include a CD reader. Just do a bit of research before you say anything about bulky laptops. Mate is 2015. Slim is what most companies are going for.

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Posted by: TehDemoNick.7953

TehDemoNick.7953

I never had any problems with crashing till I came back into the game this year. I recently streamed like over 4+ hours and I didn’t crash but I think HoT is majorly kittening over the Mac users. I’ve crashed way to many times today and it really frustrates me.

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Posted by: Tommy.4962

Tommy.4962

my mac client is no longer working after the HoT update also. Fix it anet!!! It is already 2015 and we only have a trial mac client wth? I regret supporting this company.

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Posted by: WesleySnipes.3917

WesleySnipes.3917

I never had any problems with crashing till I came back into the game this year. I recently streamed like over 4+ hours and I didn’t crash but I think HoT is majorly kittening over the Mac users. I’ve crashed way to many times today and it really frustrates me.

lucky you.
Most of the mac users (including myself) are unable to enjoy the game using our computer’s potential. Being forced to lower all the settings and setting the max frame rate to 30 (most of the times only those steps aren’t enough).

Yesterday i spent over 2 hours making changes to my game config file with the hopes to fix its terrible FPS, i was successful, but unfortunately after a week or so the game is back to its terrible perfomance. You don’t know how frustating it is to play GW 2 with “ok” perfomance, just to wake up the next day and the game is completely broken.

It’s been 3 years and we are sick and tired of being ignored and/or fed lies. We deserve ANet’s attention! It’s unacceptable for us to support a company just to be ignored by it!

I don’t care how much money or manpower it’s required for a mac client to be created. 3 years ago we were promised something and literally NO IMPROVEMENTS WERE MADE EVER SINCE!
3 years is more than enough to optimize a game! 3 years of beta is a JOKE!
ANet worked on an expansion without even making their mac client work properly. Now with the expansion here all mac users are suffering because of your lack of commitment!

I still have many IRL friends that play this game and all of them are windows users, enjoying HoT. I didn’t even consider buying the expansion for 2 reasons: dolar is freaking high in my country, but mainly it’s because in 3 years, the only time i was able to click “auto detect” on my graphic settings and enjoy it at 40+ fps while doing WvW is when i was able to bootcamp (unfortunately i’m unable to now).

Still mac users shouldn’t be forced to bootcamp to be able to play, when we bought it especially because it was advertised a mac client on its way (3 years ago)

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Posted by: ananda.5946

ananda.5946

It is nice that someone from Anet acknowledged that the Mac beta client is terrible, but what would be even better is if they communicated on a regular basis and fixed issues.

The wrapper will never be perfect, but it used to be pretty good back before the EotM patch. So, we know it is doable to have it not constantly crash, making many aspects of the game semi-unplayable and thoroughly unenjoyable.

Just a suggestion, but not answering Mac threads because there may be some windows overlap is a way to alienate the mac users and give the impression that our issues are not important and won’t be fixed.

Devs posted over a year ago about the constant crashing bug and said they were working on a fix. Then, they went completely silent and no fix ever materialised. I hope this post isn’t the last we will see for another year on the topic.

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Posted by: mattkoko.6029

mattkoko.6029

Since this thread was already made, I have a question. I have a macbook pro running mountain lion. Does anyone else have overheating issues on it while playing guild wars 2? My mac is fine until I get into game and it overheats within 10 minutes and the keyboard gets hot to the touch with fans blaring. This never happens unless I am playing guild wars 2. Any other game it works perfectly. Has anyone here figured anything out about that because I have looked in other places and it seems I am not the only one having this issue?

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Posted by: Xillllix.3485

Xillllix.3485

Expansion crashes even more often… Like every 20-30 minutes.

Nvm that: crashed 5 seconds after login in.

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Posted by: WesleySnipes.3917

WesleySnipes.3917

Since this thread was already made, I have a question. I have a macbook pro running mountain lion. Does anyone else have overheating issues on it while playing guild wars 2? My mac is fine until I get into game and it overheats within 10 minutes and the keyboard gets hot to the touch with fans blaring. This never happens unless I am playing guild wars 2. Any other game it works perfectly. Has anyone here figured anything out about that because I have looked in other places and it seems I am not the only one having this issue?

My mbp late 2011 has the same issue, whenever i open gw2 the fans immediatly sound like a jet engine and the laptop gets so hot my palms start sweating. You are not alone in this one.

It is nice that someone from Anet acknowledged that the Mac beta client is terrible, but what would be even better is if they communicated on a regular basis and fixed issues.

The wrapper will never be perfect, but it used to be pretty good back before the EotM patch. So, we know it is doable to have it not constantly crash, making many aspects of the game semi-unplayable and thoroughly unenjoyable.

Just a suggestion, but not answering Mac threads because there may be some windows overlap is a way to alienate the mac users and give the impression that our issues are not important and won’t be fixed.

Devs posted over a year ago about the constant crashing bug and said they were working on a fix. Then, they went completely silent and no fix ever materialised. I hope this post isn’t the last we will see for another year on the topic.

That’s exactly what has been happening ever since the first complaints. They send someone to say superficial stuff, never technical, never giving us a date, trying to foolish shut us up.

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Posted by: Hollow.9758

Hollow.9758

I’ve supported this game since release, bought gems, bought expansion and recommends friends who currently plays. Why can’t you give us back the support and answer our concerns about the constant crashes most if not all mac players experience.

We won’t.

By Odins fine whiskers!
27-inch, 3.4 GHz Intel Core i7, 16 GB 1333 MHz DDR3, AMD Radeon HD 6970M 2048 MB, OS X 10.8.2

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Posted by: Hollow.9758

Hollow.9758

Hello,

We know the Cider wrapper isn’t the greatest. One of the reasons we don’t tend to respond to a lot of Mac specific posts is because an overwhelming majority of them are shared with Windows users. I do want to assure you all that we are actively fixing bugs on all clients. Some are quick to fix, some take a fair bit of time. Please try to be patient and keep submitting those reports!

Thanks!

Don’t call it a beta, if it’s not even native. That is bad marketing. And yes i’m going to point out the elephant in the room!

By Odins fine whiskers!
27-inch, 3.4 GHz Intel Core i7, 16 GB 1333 MHz DDR3, AMD Radeon HD 6970M 2048 MB, OS X 10.8.2

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Posted by: Hollow.9758

Hollow.9758

Why am I not impressed by ANet’s statement: I’ve heard the exact same thing through out the 3 years I have waited for the official release of the MAC client. Superficial statements with 0 information about our issue, nothing that can really settle our nerves down.

I’m glad now, after 3 years, the mac community finally is starting to show more of its disappointment with the company’s lack of responsibility.

Hello,

One of the reasons we don’t tend to respond to a lot of Mac specific posts is because an overwhelming majority of them are shared with Windows users

Thanks!

That’s exactly what i tought it would happen when you guys decided to merge mac forum with the windows one!
You guys wanted to burry our complains and our bug reports under the windows posts, which are a lot!

IT’S HARD EVEN FOR ME TO FIND MAC ASSISTANCE IN THIS FORUM BECAUSE NOW I HAVE TO FILTER THE POSTS!

PLEASE ANET DO US A FAVOR: EITHER ADMIT THAT YOU DO NOT CARE FOR US OR SHOW US SOME ACTUAL SUPPORT!

We are paying customers, that love the game, and would like to continue to do so without having to find the fixes ourselves to play a game we payed you to bring us

I agree with this. saying ‘many mac users complaints are shared with the pc users’ is a cop out. It’s still two different coding specs. And from what EVERYONE tells me, coding for the mac is more ‘difficult’

By Odins fine whiskers!
27-inch, 3.4 GHz Intel Core i7, 16 GB 1333 MHz DDR3, AMD Radeon HD 6970M 2048 MB, OS X 10.8.2

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Posted by: Geiir.7603

Geiir.7603

This is on a mid-2012 MacBook Pro Retina, top specced.

I run this game on medium to high settings on Windows 10 with about 30fps on average with Bootcamp.

On OS X El Capitan I run the game on lowest settings with 10fps on average.

We really need a NATIVE OS X client, not a Cider port…

Melder – Thief

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Posted by: Xillllix.3485

Xillllix.3485

Crashed again this time with a blank error message. Basically everytime you are fighting in WvW it crashes. Fix it PLEASE, this is ridiculous.

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Posted by: Cheerful George.3960

Cheerful George.3960

Jon, after all i what i experienced, your words just feel like another slap into my face.

My ticket number back from may 1445967 if you want to look at stuff that old – nothing has changed since then.
Let me quote GW2 support: “At this time it looks like we have run through all of the solutions that we have available for this type of issue.”

And the new maps are like play for 5 minutes, maybe 10. If i am lucky.

I still think GW2 is a great game, but the Mac client is a joke.

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Posted by: Lews.8146

Lews.8146

yah ever since the update to HOT my client crashes every 10 min now, no matter the graphic settings…this game would be the best if mac users had an actual client, I’m depressed….

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Posted by: FlamingFoxx.1305

FlamingFoxx.1305

Hello,

We know the Cider wrapper isn’t the greatest. One of the reasons we don’t tend to respond to a lot of Mac specific posts is because an overwhelming majority of them are shared with Windows users. I do want to assure you all that we are actively fixing bugs on all clients. Some are quick to fix, some take a fair bit of time. Please try to be patient and keep submitting those reports!

Thanks!

That’s simply not true. Look at all the issues mac users are having with trying to play HoT. These are not issues that windows users are facing. And yet you still aren’t responding or even acknowledging them.

Even if mac users face issues that are the same as those experiences by windows users. You still need to acknowledge the issues your customers are having. Otherwise it looks like you don’t even actually support mac users. Multiple times you’ve taunted us with “new mac specialists” who appear for a week or two and then disappear off the face of the earth. You’ve done a dismal job at supporting what is not a negligible player base.

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Posted by: WesleySnipes.3917

WesleySnipes.3917

Is it gonna take a protest at ANet’s office doorstep for them to stop ignoring mac users?!

PS: I will bump this thread until we get the attention we deserve! Sincerely deleting Mac assistance forum was Anet’s attempt to burry us amongst the windows bugs.
I’ll bump this thread so it continues amongst the top 10 topics. YOU WILL NOT IGNORE US AGAIN!

(edited by WesleySnipes.3917)

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Posted by: Nageth.5648

Nageth.5648

Reminds me of the time when they came in and said how they didn’t have a Mac QA team and acted like it was a great thing.

And look what we have “no mac QA team” 2.0. Crashes ranging from 10 seconds to 5 minutes. The new guild initiative interface flat out doesn’t work (fun fact, that doesn’t appear to be a bug for Windows users). And of course the other odd assortment of issues the game has always had due to it being a cider port.

I’m getting extremely tired of this 3 year long “beta” where we’re being swept under the proverbial rug (even CCP can manage to talk to their mac users more than you do, that should be embarrassing). At least Sony admitted they screwed up with their cider client (admittedly, GW2 has never been quite that bad). But yeash, guys. This is not appropriate behavior for customer support. You’re not Google, you can’t run a 3 year long buggy beta with no customer support because you’re not giving us the game for free.

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Posted by: Xillllix.3485

Xillllix.3485

Hello,

We know the Cider wrapper isn’t the greatest. One of the reasons we don’t tend to respond to a lot of Mac specific posts is because an overwhelming majority of them are shared with Windows users. I do want to assure you all that we are actively fixing bugs on all clients. Some are quick to fix, some take a fair bit of time. Please try to be patient and keep submitting those reports!

Thanks!

Cider wrappers have lower performances, we can all admit that here. But how come all the other cider games I play don’t crash every 10 minutes?

We’ve been patient for 3 years almost, at one point you fixed many of the issues, then you brought them all back with a patch and now its the worse it has ever been.

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Posted by: WesleySnipes.3917

WesleySnipes.3917

After waiting 12 hours nearly for the patch to complete (making the client open took a great amount of patience too) i crash within 10 seconds of map loading (SW)

Seriously…. words can NOT express how disappointed i am with this game.

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Posted by: FlamingFoxx.1305

FlamingFoxx.1305

After waiting 12 hours nearly for the patch to complete (making the client open took a great amount of patience too) i crash within 10 seconds of map loading (SW)

Seriously…. words can NOT express how disappointed i am with this game.

Um. I hope you just patched your existing client instead of downloading the whole thing from scratch? 3GB shouldn’t take 12 hours to download :S