"Cannot connect to login server"

"Cannot connect to login server"

in Account & Technical Support

Posted by: Fror.2163

Fror.2163

Sometimes, I get disconnected from the game. As an excuse, I get the “cannot connect to the login server” message.

This happens mostly when I play in WvW, and in world bosses.

I play on the EU servers from Belgium with Belgacom as ISP.

I play online games without any issue. This is a summary of what I play online without issue:
- other games on console and on PC requiring a connection to the Internet.
- other games with more than 250 people at the same place requiring them to play together.
- other games published and/or hosted by NCSoft
- other games where I’m forced on American or Asian servers.

Of all the games I play, I never ever got disconnected. Yet, I experience it every single day with Guild Wars 2. Heck, when I get my disconnections to Guild Wars 2, I’m even connected on TS and on my private server located in California and I don’t disconnect from those at all at all. I check the logs and there is not even a slight disconnection done. When checking the logs, my sessions didn’t “resume” because they never dc’d in the first place. I monitor my connection using a simple C program that I wrote (so really basic, my read() would fail if I had any disconnection, even the smallest posible), I never ever got disconnected except when I stop the program or my computer.

So ArenaNet, you have a problem with your login mechanism. I don’t know which one. I suppose it takes too long to answer a request. I’m ready to help for a battery of tests to help you further, but don’t say it’s my connection because it’s not. I’m the only one using it (I’m paranoid on that level and it’s appropriately configured). I’ve monitored it for 2 months now, I made tests to ensure that my monitoring is okay. The error is on your side. Now whether it’s on the server (taking too long to respond) or the client (being too strict about the expected response time), I don’t know.

I’m ready to help finding the issue, but please don’t ignore this. I love GW2, but not being able to do a Tequatl, a Wurm or take SM is extremely annoying. Especially when it’s repeated every single day.

So please, help me.

Frór (yes, with the accent!)

(edited by Fror.2163)

"Cannot connect to login server"

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

This would be better addressed in the Tech Support sub-forum.

"Cannot connect to login server"

in Account & Technical Support

Posted by: Fror.2163

Fror.2163

When I’m getting that message, I know I’m still performing actions on the server and I’m not lagging on the server itself.

Additional facts:
- My PC is 4 years old with a 2 years old graphics card.
- I can play in WvW’s SM with all 3 zergs with my settings (lowest graphics option) and it’s still rendered between 50 and 60 fps.
- I can play in WvW’s SM without much issue regarding the movement of other players.
- When I’m in those fights, I get skill lag and that’s it.
- It’s in those fights I get the most my DCs.
- My ping to EU server is between 20 and 50 ms (according to Windows resource monitor).
- When I’m getting those disconnections, I’m still actively performing action on the game server and I’m not lagging there. For instance, I’m using a whirlwind wrath and the number keep growing up without them to get fixed at some value like it happens for the rare times i encounter network lags. Then before even half a second as passed, I’m dc with the reported message.
- Pings to US servers can take between 200ms and 500ms, sometimes more.

With this in mind, my guess is that every X times, the game client makes a home call to the login server, located in the US. When most of my resources are used to render those fights, that call ends up taking too long according to some definitions. The client detects it takes too long and decides to terminate my session even though I wasn’t lagging on the actual game server.

Conclusion on my side: my computer uses all its resources to deliver me the content but it cannot open (or reuse) a connection in time to the login server because it’s too busy serving me with the real content. So I think that the allowed time for a ping to the login server is too low (or the answer from the login server takes too long to formulate, but given I don’t read that many issues similar to mine, I discarded this idea).

Frór (yes, with the accent!)