Cannot download new update. Help!?

Cannot download new update. Help!?

in Account & Technical Support

Posted by: Parlourbeatflex.5970

Parlourbeatflex.5970

Hi all, hope someone can help me.

I tried downloading the new update yesterday when it was released… My launcher got to 8 files remaining and just froze up (0kbps). I have tried everything I can think of but the launcher just wont finish the download. Whats really strange is after the download freezes, I dont see how many files are remaining or any info on the progress bar, just 0% and apparently the client is ready… Which it doesnt even launch the game in a ‘playable’ state (edit clarity: as in the play button is greyed out whereas gw2 can normally be played within starter citys and LA until background d/ling is complete). Here are the things I have tried:

- Flushing DNS in cmd
- Ensuring ports in router are forwarded
- Repairing client
- Reinstalling the whole client again
- Tried different IPs in shortcut target (wont even connect to any)

Is there anything else I can try? I really want to play season 3 and get back into gw2 after a short break.. but this is frustrating as hell.

My systems specs are:

- AMD phentheom 3.4ghz
- GTX 750
- 8gb ram
- 150+ gb of hd space
- 50mb virgin media conntection

(edited by Parlourbeatflex.5970)

Cannot download new update. Help!?

in Account & Technical Support

Posted by: Kaykero.7251

Kaykero.7251

I have the same problem. Good start in season 3! xP

Cannot download new update. Help!?

in Account & Technical Support

Posted by: Parlourbeatflex.5970

Parlourbeatflex.5970

Update:

OK I can see certain progress now.. Watching the launcher attempt to download these 8 files remaining, results in certain intervals it freezing the download with 1489mb downloaded and again and 1573mb downloading… still 8 files remaining… oh and right after all info disapears again and i see 0% and nothing else.

This is really annoying. Hope its server side and gets fixed soon.

Cannot download new update. Help!?

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

- Tried different IPs in shortcut target (wont even connect to any)

The IPs of the asset servers change over time, as GW2 uses a CDN service provided by Amazon. drwkwiejruot6.cloudfront.net is the alternative domain name to assetcdn.101.arenanetworks.com.

You can try:

Gw2.exe -assetsrv drwkwiejruot6.cloudfront.net

Or instead, you can try the IPs 52.84.16.151, 52.84.16.49, 52.84.16.41, or you can nslookup the above domains to find your own IPs. Alternatively, use a VPN.

Cannot download new update. Help!?

in Account & Technical Support

Posted by: Parlourbeatflex.5970

Parlourbeatflex.5970

- Tried different IPs in shortcut target (wont even connect to any)

.

Thank you for trying to help…

Unfortunately none of those IPs resolve the problem. I am still stuck downloading 8 files that will not download and install on my machine. I have tried reinstalling everything for a third time now and it doesnt work. basically guild wars 2 is screwed on my pc. :*(

EDIT: I have sent a ticket in and hope i get some decent advice.

(edited by Parlourbeatflex.5970)

Cannot download new update. Help!?

in Account & Technical Support

Posted by: Parlourbeatflex.5970

Parlourbeatflex.5970

UPDATE:

By some miracle it is fixed!

Well, that miracle involves wiping every trace of guild wars 2 from my pc and installing windows 10. Who knows why, but it works.