Cant log in
Are you using the right info to log in? Your email and password, not your user name?
You can check your browser tools, the info should be saved there as well.
As for the ticket, can you submit one if you leave the serial blank? (there is a bug going around at the moment)
ArenaNet Communications Manager
If you need help from Customer Support, please click “Support” at the top of this page, and then click the “Submit a request” link on the upper right of that page.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet