Guild Wars 2

Hi Taumantis – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Hi Taumantis – I would like to make sure there are no other programs conflicting with your game by using a Windows command called MSCONFIG.

Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up. If you have any security software, such as anti-virus or firewall applications, you’ll have to manually disable/uninstall those. While we do not recommend running your machine without a security application, should disabling the software help resolve your issue we can reinstall it and work to configure the application so it doesn’t cause this issue.

1. Click the bottom left of the screen to bring up the Start menu

2. Type MSCONFIG and hit the Enter key. This should open the System Configuration Utility.

3. Click on the Services tab and check the Hide All Microsoft Services checkbox near the bottom then click the Disable All button.

4. Next go to the Startup tab and click the link to go to Task Manager and disable all items.

5. Once these items are all disabled, click the OK button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click Normal Startup on the first window labeled General.

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software or mouse/keyboard applications.