Guild Wars 2

With the snapshot recovery of compromised accounts, Do you also restore the Guildbanks items that were taken?? We had a senior guild member that natuarally had Guild Bank access, but his account was compromised the other day and the hackers completelty wiped out our guild storages. Can anything be done about this?? we have taken screenshots of the guildbank logs to show everything that was taken and the member is also in process of trying to get his acct bank with support.

It has been said before by Anet that they will not give back what was stolen out of guild banks by compromised accounts.

Only thing you can really do is send in a support ticket, just to get a confirmed answer.

I’m sorry for your loss

Unfortunately, there is no way to have your Guild Bank or other associated Guild losses restored. Sorry for your loss.

https://help.guildwars2.com/entries/27658708-Restoring-Your-Account-After-a-Compromise (bottom of page)

Just makes no sense whatsoever.. in fact no sense lately in having a guild bank what with all the account hacking going on now..

The only thing you can do is to make sure each player with guild bank access doesn’t get hacked. 99.99% of the time, it’s the fault of the player who visited a naughty website, and had a keylogger installed on their PC.

Guild Banks/Vaults are not part of the recovery process. The snapshots and rollback points are account specific.

Thankyou for the feedback. Truthfully this saddens me. I don’t understand how a compromised account can be restored, but the entire guilds hard work can be dismissed because of it. So where does the 300-400 gold worth of exotics we lost go? into the economy for everyone else? i dont see that being to fair, i mean even if half of the items were replaced we would be happy with that.

Also i know that our senior member does not have the same passwords for the game and email, but what the hacker did was login to the GW2 website and enabled mobile authentication, because our guildie when trying to reset the pass, it says to enter the mobile code.. which he does not have!

Personally think the beta mobile authenicator isnt as safe as email authentication.
I have strongly advised all my members in the past to UNCHECK the ’remember this location" when verifying the login emails and also SYNC your email to your cellphone, so that you get notifications everytime, even if your not at your PC. as well as logging into the GW2 site and disabling any IP connections that are approved.

I think the problem is…how many times should CS restore the same Guild Bank? Just once? Twice? Five times? Should they replace the 400 in Gold multiple times? The expensive runes? The costly Armor?

If they restore the Guild Vault for one person in the Guild, how do they justify refusing it for another person? And, as above, if they don’t refuse each subsequent person in a Guild a full restoration, how many times should they duplicate the money and items stolen?

There is a reason each account is only allowed one Account Restoration. Multiple Guild restorations would be bad for the economy and probably easily exploited.

Still, perhaps some day, some other security options will be implemented for the Guild Vaults, as that would help protect the Guild’s assets.

I actually agree with you on what you said, I think the once a lifetime restore on 1 account is very fair. As for a guild bank that is more vulnerable to attacks due to the amounts of people in a guild, I would think that a fair limit for a restore point would be either once in a guilds lifetime or once in a calander year per guild, Providing proof & a support ticket is made within a certain time frame in conjunction with proof of a guild members compromise.