Connection Issues: July 11 and 12

Connection Issues: July 11 and 12

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Posted by: Xong.2096

Xong.2096

Woohoo! Works for me again, but since I’ve read some of the posts before this one, I hope it’s all fixed now.

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Posted by: centurion.8914

centurion.8914

update now working and logged in to game since the repair patch they have done

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Posted by: Suzyke.7964

Suzyke.7964

this did not help ;(

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Posted by: Jc Khun.5983

Jc Khun.5983

Working now, didn’t do anything else and just waited ty ANet

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Posted by: DoctorDing.5890

DoctorDing.5890

Weirdly it’s all now OK on my laptop but not my desktop.
The above workaround makes the desktop work too but it’s a bit of a puzzle.

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Posted by: finkle.9513

finkle.9513

Working on the issue with our service providers. Still no ETA.

I really hope you have not tried to go cheap with service providers… this wait time will tell. Ive been apart of other games when DDOS and it can take days not hours

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Posted by: TreggyCz.7041

TreggyCz.7041

Still nothing to whom does it normally go?

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Posted by: JeDa.6231

JeDa.6231

Hey for all who dont know how to solve the problem here is a video from me
where i explain how to solve the problem and where to write the code
https://www.youtube.com/edit?o=U&video_id=YN8KeUAtbeI

i hope i could help you

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Posted by: Healix.5819

Healix.5819

Weirdly it’s all now OK on my laptop but not my desktop.

They’ve switched CDN providers within the last few hours (NA), so you may need to flush your DNS to get the updated records. cmd.exe: ipconfig /flushdns

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Posted by: Chris Cleary

Previous

Chris Cleary

Game Security Lead

Next

We believe we have solved the issue for most in NA and are still working on issues in other regions.

ETA – Hopefully Soon.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

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Posted by: Aspen.3681

Aspen.3681

So I just decided to give this game a shot. I’m completely new to the game and this is preventing me from even being able to install. hope it’s fixed soon so I can get started.

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Posted by: RustyShadow.1720

RustyShadow.1720

don’t know if we have the same problem but there was a gw2 update AND a win 10 update on my machine last night. got the error msg you have and discovered that gw2 was missing from from my firewall exceptions. readded gw2-64.exe and now the game works.

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Posted by: RustyShadow.1720

RustyShadow.1720

don’t know if we have the same problem but there was a gw2 update AND a win 10 update on my machine last night. got the error msg you have and discovered that gw2 was missing from from my firewall exceptions. readded gw2-64.exe and now the game works. might not be related but I didn’t edit my firewall and delete gw2.

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Posted by: Venatore.4310

Venatore.4310

Still nothing (now for 6+ hours)…

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Posted by: mygirlparadise.7583

mygirlparadise.7583

Just tried to log in and getting the same message still.

Xhexania Sivad – [TK] Tactical Killers
Devonas Rest
Ranger, Ele, Mesmer, and Necro

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Posted by: DoctorDing.5890

DoctorDing.5890

As stated above, if you are geeky then flush your DNS.
If you are not geeky then reboot the PC and try again.
I’m EU and it worked for me

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Working great for me now, Chris. Thanks for all your hard work. (NA)

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Posted by: Valkyrie.9831

Valkyrie.9831

Orginal message: Thank you Chris, EU seems to work fine now.

Edit 1; Got happy too fast, got kicked out again and have the old connection message like before.

(edited by Valkyrie.9831)

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Posted by: Vergil.7860

Vergil.7860

Still having that problem

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Posted by: TreggyCz.7041

TreggyCz.7041

Does the EU work well? It does not matter to me (czech republic)

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Posted by: Aeon.4583

Aeon.4583

I still have connection errors. Can’t log in.

Also i want to share some observation. Today at early morning Tequatl, near event’s end i had lag spikes. Knowing about recent DDos attacks, this could be related.

+ some of my party members, had a chat lags.

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Posted by: Chris Cleary

Previous

Chris Cleary

Game Security Lead

Next

We believe the issue has been fixed, however due to some DNS servers taking longer to update than others, some may still be running into issues. Hopefully this is resolved for everyone soon.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

(edited by Chris Cleary.8017)

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Posted by: Sitana.7648

Sitana.7648

EU user here. After completing the patch edit the exe shortcut again and add -authsrv 206.127.146.73 -assetsrv 64.25.41.2 to file. Worked for me. So not only one of these, add both

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Posted by: KaDDuM.8021

KaDDuM.8021

Connection error(s) detected. Retrying…
5+ h

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Posted by: STRKON.4269

STRKON.4269

the temp fix asset thing isn’t working, the message doesn’t appear that no internet connection until after i enter my password and code and go to log in.

so please come up with another fix This -asset 64.25.41.2 only allows the message not to appear on open of game log in, it appears after you try to log in, how is this a fix

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Posted by: Valkyrie.9831

Valkyrie.9831

I have the same thing as STRKON, I can login but after that I get send back to the startup screen and the same error appears again. I have done the DNS thing Chris suggested, but it is not working for me. I will wait then

(EU)

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Posted by: STRKON.4269

STRKON.4269

Also please don’t give temp fixes, because you can have people try and mess up their systems if they don’t do it right.

OMG, I am finally going to say it “kitten you ANET” never thought I would use it

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Posted by: STRKON.4269

STRKON.4269

“kitten ation to you ANET” can’t believe you changed my previous to kitten

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Posted by: tasha.4176

tasha.4176

Do I have to change my DNS, Chris? or is this the only way I’ll ever be able to play. I’ve restarted my computer and it’s still not detecting internet. I don’t feel comfortable messing with it’s settings.

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Posted by: Mash Out.9731

Mash Out.9731

i can’t even download the game….still can’t

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Posted by: TreggyCz.7041

TreggyCz.7041

Do I start to get my teeth full of money to pay for it to play and then it can not? After restart pc it does not go CONNECTION ERROR (S) DETECTED.RETRYING ….

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Posted by: Alycen.6917

Alycen.6917

I know nothing, and I’m not even Jon Snow. Thanks for working diligently to fix this DNS malfunction guys n ladies.

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Posted by: Julischka Bean.7491

Julischka Bean.7491

Sigh. I live in College Station, Texas and I still cannot log in. Oh well, I will toddle off into the kitchen and whip up some breakfast…maybe a breakfast casserole…hmm..

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Posted by: KevKaneki.9321

KevKaneki.9321

Thank you for your hard work!!

(edited by KevKaneki.9321)

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Posted by: Healix.5819

Healix.5819

Do I have to change my DNS, Chris?

No, but it would probably be best since Google DNS is more up to date than what your ISP provides.

First you should try flushing your DNS. Open cmd.exe (search the start menu) and enter the following command:
ipconfig /flushdns

Alternatively, you can use the -assetsrv option mentioned throughout this thread.

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Posted by: Julischka Bean.7491

Julischka Bean.7491

Also please don’t give temp fixes, because you can have people try and mess up their systems if they don’t do it right.

OMG, I am finally going to say it “kitten you ANET” never thought I would use it

And I am one of those who might mess up my system, so I am going to wait it out. Make breakfast and do some house cleaning until it comes back on…or make breakfast and read a book…this is my day off of work.

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Posted by: Lancaeron.1524

Lancaeron.1524

Hey! I uninstalled today, and tried reinstalling, and I’m getting these same issues. Have had this issue since yesterday, AFTER the patch was released. I can’t run the program as an administrator, to install this game either, nor can I run it in compatibility mode either.

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Posted by: STRKON.4269

STRKON.4269

OK i take it all back, DEV are working diligently to fix, it must be stressfull for them to read and know so many people are affected. The pressure is on, and I can only imagine them scrambling to fix. But just understand its just a frustrating for us players too to have errors on a loved game. After an update to game and also windows came out with a large update last night also.

Please just roll back you fix from yesterday and let us play till you fix your fix

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Posted by: Prototype.2680

Prototype.2680

just got my alt to lvl 34 and this happens and I’m newish player does anyone know how long itll be down for

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Posted by: SinisterBeauty.6793

SinisterBeauty.6793

So before all this stuff happened I did not realize the servers were having an issue.. So I uninstalled and tried reinstalling. I then did all the possible fixes like flushdns, registerdns, restarts of all the necessities. Hour or two after waiting I got to where I could download, so I did that. As I was downloading files and such I tried logging into the launcher, it then gave me an error and I could not. My download finished, closed my launcher restarted my PC and now I’m getting Download Failed! Please check your internet connection and try again. Soo I am not sure if it’s me or servers but yeah this is my issue now after the possible “fix”.

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Posted by: JeDa.6231

JeDa.6231

(edited by JeDa.6231)

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Posted by: Angel.2486

Angel.2486

iran is connection error

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Posted by: maelys ashe.9017

maelys ashe.9017

Sydney, Australia. NA server, seems to be fine now. Thanks, Anet.

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Posted by: Dreemstate.5694

Dreemstate.5694

We believe the issue has been fixed, however due to some DNS servers taking longer to update than others, some may still be running into issues. Hopefully this is resolved for everyone soon.

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Posted by: Painz.1652

Painz.1652

Still the same issue in EU.. I wonder, if you stay with “we believe it’s fixxed” or if ya’ll update us again.

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Posted by: Dreemstate.5694

Dreemstate.5694

Hey Chris, was still getting the error in NA, I tried the -authsrv 54.89.152.137 -assetsrv 64.25.41.2 suggested and it worked. Thought I’d let you know, I saw the post from 2 years ago for the work around suggested here, so I thought I’d make a reply post for you to see so you know which was working

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Posted by: CRM.8439

CRM.8439

I need the IP for IRAN

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Posted by: sapronov.6450

sapronov.6450

Thanks you “arena.net” ,I bought the game yesterday ,but today it does not work ………….

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Posted by: Anairen.3824

Anairen.3824

Still got connection errors here in Portland OR.
Bypass isn’t working unfortunately

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Posted by: GWMO.4785

GWMO.4785

Thanks you “arena.net” ,I bought the game yesterday ,but today it does not work ………….

They are working on it. It has been mentioned multiple times. It’s not something that happens frequently. Jeez, calm down man. go outside. take a smoke.. try again later… w/e