Constant crashing, no crash reporter

Constant crashing, no crash reporter

in Account & Technical Support

Posted by: analogline.5872

analogline.5872

I’m having constant crashing on one of my machines. There is no obvious rhyme or reason to the crashes, and the GW2 crash reporter never launches. The only record of the crash is in the Event Viewer application log. I’ve pasted in the two most recent event texts that appear in all of the crashes I’ve found. None of the different exception codes are obviously related to any in-game actions/events that I can think of. Also attached is a DxDiag

Faulting application name: Gw2-64.exe, version: 1.0.0.1, time stamp: 0×59a713ce
Faulting module name: KERNELBASE.dll, version: 10.0.15063.502, time stamp: 0×005405b5
Exception code: 0×80000003
Fault offset: 0×0000000000069e08
Faulting process id: 0xbf4
Faulting application start time: 0×01d326509a796e4a
Faulting application path: C:\Program Files\Guild Wars 2\Gw2-64.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 4a3ebb7a-b8f2-4978-9d55-f781f1d06456
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Gw2-64.exe, version: 1.0.0.1, time stamp: 0×59a713ce
Faulting module name: Gw2-64.exe, version: 1.0.0.1, time stamp: 0×59a713ce
Exception code: 0xc0000005
Fault offset: 0×0000000000254070
Faulting process id: 0×378
Faulting application start time: 0×01d325ef2e8ac058
Faulting application path: C:\Program Files\Guild Wars 2\Gw2-64.exe
Faulting module path: C:\Program Files\Guild Wars 2\Gw2-64.exe
Report Id: ffce3f6d-7bc1-458f-8dac-1548eb437633
Faulting package full name:
Faulting package-relative application ID:

Attachments:

Constant crashing, no crash reporter

in Account & Technical Support

Posted by: Texon.4590

Texon.4590

welcome to the list im not sure but i think we around hundreds of users with same problem and still no replay for it :p
that the other forum with same problem
https://forum-en.gw2archive.eu/forum/support/support/Constant-Crashing-PC-Restart/first#post6736390

Constant crashing, no crash reporter

in Account & Technical Support

Posted by: analogline.5872

analogline.5872

Ah, I did see that topic, but I haven’t had it restart, so I figured it was a different problem.

Constant crashing, no crash reporter

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

KERNELBASE.dll is your issue, and that is a windows system file. Nothing to do with GW2.

Something is wrong with your windows.

I’m a Moose, a ginger moose even.

Constant crashing, no crash reporter

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

welcome to the list im not sure but i think we around hundreds of users with same problem and still no replay for it :p
that the other forum with same problem
https://forum-en.gw2archive.eu/forum/support/support/Constant-Crashing-PC-Restart/first#post6736390

I went and read that post, and the OP in this one is actually having a different issue. I get you want to blame GW2 when it happens because GW2 was launched, but it’s not always the launching programs fault. Sometimes it’s just the catalyst.

I’m a Moose, a ginger moose even.

Constant crashing, no crash reporter

in Account & Technical Support

Posted by: innocens.1582

innocens.1582

for the kernelbase.dll error you could try the solution from this link: https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/programs-crash-error-fault-module-kernelbasedll/9fe5d2e7-79d0-42c1-b8dc-51ed8d70f749?auth=1

it could be your user profile is corrupt.

another solution i found was run the program as administrator.

Good luck.

a man who doesnt make mistakes doesnt do anything

(edited by innocens.1582)