Crash + Graphics Error

Crash + Graphics Error

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Posted by: Retzie.9018

Retzie.9018

Q:

I generally only get about 10-15mins of gameplay (sometimes only a few seconds) before my game crashes, the sound usually carry’s on as normal and strange diagonal dots appear across the screen. Sometimes i have to do a hard reset and other times GW2 will close with a message popping up about a graphics error. GW2 is the only game that i have this problem with.

Any idea how to fix this?

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Crash + Graphics Error

in Account & Technical Support

Posted by: Retzie.9018

Retzie.9018

A:

Nvidia recently released new drivers (306.23) which has completely fixed the strange crashing issue i was having with GW2, so happy i can now play it in all its beautiful glory without having to reset every 10 minutes.

Crash + Graphics Error

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

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Hi Retzie,

Can you run our Game Adviser tool and attach it to this post by clicking “More posting & formatting options…”

You can download Game Adviser here: http://us.ncsoft.com/gameadvisor/

Crash + Graphics Error

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Posted by: Retzie.9018

Retzie.9018

Lol didnt realise the pictures were upside down :P

Also here’s my DxDiag.

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Crash + Graphics Error

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Posted by: Retzie.9018

Retzie.9018

Here you go, thanks for helping.

Crash + Graphics Error

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Posted by: Yshaar.4921

Yshaar.4921

Retzie, do you have any heat issues? This could be your graphics card failing or a broken RAM. Draw everything out of the slot and give it a good air stream. You should take a screen of the error message.

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Crash + Graphics Error

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Posted by: Retzie.9018

Retzie.9018

Iv looked at the temperatures for my graphics card and CPU whilst playing GW2 and they are both normal. Also done a memory test which said my RAM was fine.

Crash + Graphics Error

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Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Hi Retzie – This is certainly a curious issue… graphics issues such as that are usually a result of overheating, bad, or missing drivers. I would suggest a clean install of the newest drivers as well as updating your DirectX.

The game client requires the latest DirectX 9 components; this is true even if you have DirectX 10 or higher already installed. Please follow the instructions at Microsoft’s web site to install the newest DirectX 9 update:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

Crash + Graphics Error

in Account & Technical Support

Posted by: Retzie.9018

Retzie.9018

Hi Retzie – This is certainly a curious issue… graphics issues such as that are usually a result of overheating, bad, or missing drivers. I would suggest a clean install of the newest drivers as well as updating your DirectX.

The game client requires the latest DirectX 9 components; this is true even if you have DirectX 10 or higher already installed. Please follow the instructions at Microsoft’s web site to install the newest DirectX 9 update:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.

Unfortunately this didn’t work, however i do have a picture of the actual error now (see below, hope you dont have a bad neck :P). Usually i would have to hard reset my computer but by changing the Timeout Detection in my registry and playing GW2 in windowed mode i was able to see this error message pop up and a GW2 message saying ‘GW2 has had to shut down because it has encountered a serious graphics error’ or something along those lines.

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