Crashing right when clicking Play

Crashing right when clicking Play

in Account & Technical Support

Posted by: RuneCrimson.7380

RuneCrimson.7380

I just updated this game tonight. For some reason all of a sudden it wants to crash right when I hit play it starts like its going to begin the game but it crashes before I get to character select. I saw something on it being windows 10 but I have it on my laptop and it works fine but I play mostly on my PC. This is really frustrating and I decided to save the crash report I will post it here.

—> Crash <—
Exception: c000001d
App: Gw2-64.exe
Pid: 6316
Cmdline:
BaseAddr: 00007FF607880000
ProgramId: 101
Build: 63018
Module: d3d9.dll
When: 2016-06-15T05:38:28Z 2016-06-15T01:38:28-04:00
Uptime: 0 days 0:00:34
Flags: 0

—> System <—
Name: RUNECRIMSON-PC
IpAddr: 10.0.0.2
Processors: 8 [GenuineIntel:6:10:5]
OSVersion: Windows 10.0 (64 bit)

—> System Memory <—
Physical: 4726MB/ 9206MB 51%
Paged: 9823MB/18422MB 53%
Virtual: 134217272MB/134217727MB 3%
Load: 48%
CommitTotal: 8599MB
CommitLimit: 18422MB
CommitPeak: 10956MB
SystemCache: 4904MB
HandleCount: 75583
ProcessCount: 128
ThreadCount: 2086

—> Process Memory <—
Private: 133MB
WorkingSet: 119MB
PeakWorkingSet: 147MB
PageFaults: 3227984

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 84.67 5984
Programmer Data 46.75 1055
Uncategorized 31.80 4860
Collections 23.27 554
Dictionary 23.07 33
I/O 20.06 322
Archive 18.75 38
Collide 6.11 69
Collide Havok 6.11 69
Engine 3.10 28
Gr 3.08 18
File Service 1.26 12
Networking 0.14 25
Event 0.13 5
BTree 0.06 18
Gr Umbra 0.06 2
Game 0.04 53
Asset Service 0.04 269
Msg 0.02 10
Content 0.02 1
DDI 0.01 6
Threading 0.01 15
Model-Programmer 0.01 1
UI 0.00 24

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Uncategorized 31.80 4860
Dictionary 23.07 33
Archive 18.75 38
Collide Havok 6.11 69
Gr 3.00 2
File Service 1.26 12
Collections 0.13 502
Event 0.13 5
Networking 0.12 15
BTree 0.06 18
Gr Umbra 0.06 2
Asset Service 0.04 269
Game 0.02 43
Msg 0.02 10
Content 0.02 1
Threading 0.01 15
DDI 0.01 3
Model-Programmer 0.01 1
Engine 0.01 6
Web Browser 0.00 10
CharClient 0.00 5
Services 0.00 12
File Core 0.00 2
Text 0.00 1

—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:28

—> World State <—
<WorldState />

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.10240.16384 (64/32-bit compatible)]

—> Thread 0xc88 <—

—> Trace <—
Pc Rt : Args
00007fff`e46c4aec 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007fff`e46c49c5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007fff`e46c8bc5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007fff`e46e7d86 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07c0c1d7 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07bb1d64 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07bb3820 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07bb2c10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07bb1a57 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07bad65f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07bac61d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07b74030 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07b70808 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07b70165 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`084fa720 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07f3d8c6 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07f36116 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07b4c844 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07d2b880 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07d2976e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07d2938e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07d2a876 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07d28d9f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07b621e9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07ce9cef 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`07ce9e96 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff8`09492d92 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff8`0bd59f64 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

—> Thread registers <—
rax=00000000de535630 rbx=000000b78ab2fee0 rcx=000000b78ab2fee0
rdx=0000000000000000 rsi=00000000ffff0200 rdi=000000b78ab2fee0
rip=00007fffe46c4aec rsp=000000b78726ef30 rbp=00007ff608a67858
r8=0000000000000000 r9=00007ff608aaa364 r10=0000000000000000
r11=000000b78726efa0 r12=0000000000000000 r13=0000000000000001
r14=000000b78ab2ff00 r15=000000b78395cd00
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010287

rbx-32 000000B78AB2FEC0 00000000`00000000 08124c7b`455f9392 00000000`00000000 00000000`00000010
rbx 0 000000B78AB2FEE0 00007fff`e485bfa0 00000000`00000101 00007ff6`08aaa364 00007ff6`08aaa360
rbx32 000000B78AB2FF00 00000000`00000000 00000000`00000000 00000000`00000000 00000000`ffffffff
rcx-32 000000B78AB2FEC0 00000000`00000000 08124c7b`455f9392 00000000`00000000 00000000`00000010
rcx 0 000000B78AB2FEE0 00007fff`e485bfa0 00000000`00000101 00007ff6`08aaa364 00007ff6`08aaa360
rcx32 000000B78AB2FF00 00000000`00000000 00000000`00000000 00000000`00000000 00000000`ffffffff
r9-32 00007FF608AAA340 0032002e`00300025 41800000`00000066 00000000`42f00000 00000000`00000000
r9 0 00007FF608AAA360 0016fffe`ffff0200 0000001c`42415443 ffff0200`00000023 00000000`00000000
r932 00007FF608AAA380 0000001c`20000100 4d00305f`325f7370 74666f73`6f726369 534c4820`29522820

—> Code <—
00007fff`e46c4acc 74241857 41544155 41564157 4883ec20 t$.WATAUAVAWH..
00007fff`e46c4adc 8b41604c 8d712041 83260005 305454de .A`L.q A.&..0TT.
00007fff`e46c4aec ff7f0000 8bf9458b e04c8bea 488bf983 ……E..L..H…
00007fff`e46c4afc f8030f86 c3000000 488bb180 00000048 ……..H……H
00007fff`e46c4b0c 85f60f84 b3000000 488b0148 8b582048 ……..H..H.X H
00007fff`e46c4b1c 8bcbff15 04231800 488bd648 8bcfffd3 …..#..H..H….

—> Stack <—
000000b7`8726ef30 00007fff`e4786760 00000000`00000002 00000000`00000000 00000000`00000103 `gx………………………..
000000b7`8726ef50 000000b7`8395cd00 000000b7`8fb77ee0 00000000`00000001 00000000`00000000 ………~………………….
000000b7`8726ef70 000000b7`8ab2fee0 00007fff`e46c49c5 000000b7`8ab2fee0 00007ff6`08a67858 ………Il………….Xx……
000000b7`8726ef90 00000000`ffff0200 000000b7`8726eff8 000000b7`00000000 000000b7`8fb77ee0 ……….&…………..~……
000000b7`8726efb0 00007ff6`08aaa360 00007fff`e46c8bc5 00007ff6`08aaa360 00000000`ffff0200 `………l…..`……………
000000b7`8726efd0 00000000`00000000 00000000`00000001 000000b7`8395a090 00007fff`e46e7d86 …………………….}n…..
000000b7`8726eff0 00007ff6`08aaa360 000000b7`8fc19520 000000b7`8fb77ee0 00000000`00000000 `……. ……..~…………..
000000b7`8726f010 000000b7`8395c408 00000000`00000000 00000002`00000002 000000b7`8fb77ee8 …………………….~……
000000b7`8726f030 00000000`00000000 00007ff6`08aaa360 00000000`00000000 000000b7`8fb77ee0 ……..`…………….~……
000000b7`8726f050 00000001`00000000 00000000`ffffffff 00000000`00000000 00007ff6`08a69940 ……………………@…….
000000b7`8726f070 000000b7`8395a090 00007ff6`07c0c1d7 000000b7`8fc19520 00000000`00000103 ……………. ……………
000000b7`8726f090 00007ff6`08aaa504 000000b7`8fc19520 000000b7`8fad0000 000000b7`8726f1c9 …….. ……………..&…..
000000b7`8726f0b0 00000000`00000000 00000000`00000000 000000b7`8395a090 00007ff6`07bb1d64 ……………………d…….
000000b7`8726f0d0 000000b7`8395a090 000000b7`8726f1c9 00000000`00000001 000000b7`8395a090 ……….&…………………
000000b7`8726f0f0 00000000`00000000 00007ff6`07bb3820 00000000`00000000 00000000`00000001 …….. 8………………….
000000b7`8726f110 000000b7`8395a090 00007ff8`0b4cba10 00000000`00000000 00007ff8`00000000 ……….L…………………
000000b7`8726f130 00000000`00000033 00000000`00000000 00000000`00000000 0000003c`00000001 3………………………<…
000000b7`8726f150 00000000`00000000 00007ff6`07b6f247 00000438`00000780 00000001`00000016 ……..G………..8………..
000000b7`8726f170 00000000`00000000 00000000`00000001 00000000`00370d62 00000001`00000000 …………….b.7………….
000000b7`8726f190 00000000`0000004b 00000000`0000003c 3f800000`3f800000 3f800000`3f800000 K…….<……….?…?…?…?
000000b7`8726f1b0 3f800000`3f800000 3f800000`3f800000 00000000`00000000 00000000`00000000 …?…?…?…?…………….
000000b7`8726f1d0 00000000`00000000 00000000`00000000 00000000`00000000 000000b7`8395a090 …………………………..
000000b7`8726f1f0 000091e7`d508eaf2 000091e7`d508ea52 00000000`00000000 00000000`00000000 ……..R…………………..
000000b7`8726f210 00000000`00000000 00000000`00000000 00000000`00001000 00007ff6`07bb2c10 …………………….,……
000000b7`8726f230 000000b7`8395a090 000000b7`8395a090 000000b7`8395c8fc 00000000`ffffffff …………………………..
000000b7`8726f250 000000b7`8adacb58 000000b7`8adacb30 00000000`00000000 00000000`00000000 X…….0…………………..
000000b7`8726f270 00000000`00000000 000000b7`8726f360 000000b7`8395a090 00007ff6`07bb1a57 ……..`.&………….W…….
000000b7`8726f290 00000000`00000000 000000b7`8726f410 00000000`00000000 00007ff6`07c14a68 ……….&………….hJ……
000000b7`8726f2b0 00000000`00000000 00007ff6`07bad65f 000000b7`8726f360 000000b7`8ae20e50 …….._…….`.&…..P…….
000000b7`8726f2d0 000000b7`8ae20e50 00007ff6`07c15cdd 000000b7`8726f588 00000000`00000000 P……..\……..&………….
000000b7`8726f2f0 000000b7`8726f410 00007ff6`07bd942e 000000b7`8726f360 00007ff6`07bac61d ..&………….`.&………….
000000b7`8726f310 00000000`0000000c 00000000`00000000 000000b7`8ae20e50 00007ff6`07b72c84 …………….P……..,……

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6613
Version = 8.17.0010.1460
Description = AMD Radeon R7 200 Series
Compat = 0×00000000
VidMem = 0 MB

{Knights of Revengence} [KoR-Lord]
“Nothing is true! Everything is Permitted!”

Crashing right when clicking Play

in Account & Technical Support

Posted by: nottsgman.8206

nottsgman.8206

d3d9.dll belongs to direct x, that making your game crash could mean that you need to re-install direct x

you can download it from the microsoft website
https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=35&usg=AFQjCNGvd_GnTq7E_0HwH7L-QweQiwx--A

70 ‘mains’ and waiting for more slots
| 61 Asura | 5 Charr | 2 Norn | 1 Human | 1 Sylvari |

(edited by nottsgman.8206)

Crashing right when clicking Play

in Account & Technical Support

Posted by: Loli Ruri.8307

Loli Ruri.8307

I also agree with nottsgman, reinstalling the directx drivers would be the first step to take.

Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.

Crashing right when clicking Play

in Account & Technical Support

Posted by: BeoStar.1749

BeoStar.1749

Yeah its happening to me as well since the last patch,even if i manage to log in and play my fps drops to below 20 and it usually just crashes a bit after that…p.s it worked fine without the patch which was like 1 day ago…

Back To Top