Disable Email Authentication

Disable Email Authentication

in Account & Technical Support

Posted by: Darkstorne.6348

Darkstorne.6348

Every time I log into my account, or even the game via the launcher, I get a message telling me I’m logging in from a new computer and need to wait for an email for verification. Even when I tick “remember this address” I still need to go through the process every single time.

Since this doesn’t work, and is a royal pain in the *, how do I disable this “feature”?

Disable Email Authentication

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You likely have a dynamic IP address range, which the authentication process will learn over time. Eventually, it will cease asking you to authenticate the addresses, as long as you tell it to remember those addresses.

Your only other option is to enable Mobile Authentication, instead.

Good luck.

(edited by Inculpatus cedo.9234)

Disable Email Authentication

in Account & Technical Support

Posted by: Darkstorne.6348

Darkstorne.6348

Thank you! Mobile Authentication works perfectly for me =)

Disable Email Authentication

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Darkstorne.6348:

Thank you! Mobile Authentication works perfectly for me =)

Glad that two-factor mobile auth works for you.

Just as an FYI for players who may read this thread:

  • You may get authentication e-mails from a few not-too-distant locations as the system learns the range of your ISP’s IP addresses. If they become problematic, you’re welcome to discuss with Support but as the system becomes more familiar with your customary log-in “locations” you’ll see a drop in the e-mails you receive. In other words, your locations eventually are “white listed” and you don’t get requests from those known addresses.
  • Sometimes the range is really broad. If you’re concerned, contact Support but in many cases, a quick call to your ISP can answer the question of “Is this really me, logging in from an alleged location 100 miles from my home?”
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

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