Downloading issues

Downloading issues

in Account & Technical Support

Posted by: bjwhiteda.7645

bjwhiteda.7645

Long story short, I had to reset my computer to factory default. I have made triple sure that all my drivers including the BIOS, graphics and sound are all the latest for their respective models. My problem is when I try downloading GW2, it starts off with great speed then bottoms out to zero, after a bit it picks back up, drops to zero, gives me the “Connection to server …retrying” error, I leave it alone and it will start downloading again but..goes immediately back to the good speed for about two minutes then bottoms out. I have had no other download, including other games, that do this. So this seems to be isolated to just GW2. It has taken 5 hours to get 18% of the game downloaded.

So, anyone have an idea of whats causing this and how to fix it? Keep in mind I have a intermediate level of computers.

Disclaimer
Courteous, intelligent debate from players help devs make a good game, legendary

Downloading issues

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Do be aware that the percentage shown is not the amount of data downloaded, but the percent of files since last starting the launcher. It will reset to 0%, every time you restart the launcher, regardless of how much data is left to download.

As for the speed of the download, it seems most people experience the up-and-down/bottom-out-to-zero kind of velocity. It will eventually, hopefully, complete; but the overall speed depends on your data-download speed and ISP.

If you continue to have issue, you can contact the Tech CS Team via the ‘Support’ link above/below.

Good luck.

Downloading issues

in Account & Technical Support

Posted by: bjwhiteda.7645

bjwhiteda.7645

thanks for the response. I guess I am gonna have to contact CS cause in 4 hours, I have only downloaded 16%

Disclaimer
Courteous, intelligent debate from players help devs make a good game, legendary