Guild Wars 2

So basically while I’m taking a break from GW2 on holiday in Japan, my brother contacts me saying he got banned for botting???? This guy (and me) is about the biggest haters of bots there is in this game! I’m sure the devs can check the numerous reports we filed for botters in this game. He refused to borrow money from me and instead made few gold a day for over a month to afford the charged lodestones he needed to make the Foefire’s essence. In short, he’s not the type to bot in a game we both love!

So to the question, I started playing GW2 before my brother did, really enjoyed it and bought him a online copy (as a surprise gift) with my money and using my email-address (I would have preferred using his email but obviously didn’t have access) and now he is falsely accused of botting, should the creator (me) or the user (my brother) get in touch with support?

There is a difference between the emailadres used for purchasing the account and where the key is sent too and the emailadres of the account-owner.

So wich emailadres is used to log-in?? His? or yours?

If it is his he is the rightfull owner of the account and you have given him the game as a gift. He has to file the support ticket then.

If you used your emailadress for the account he is playing on you are actually breaking the EULA, cause you are the accountowner and you are not allowed to give other access to the game through your account.

So what should have happened was:
A: you puirchase the gameand got sent the game-key. You forward it to your brother and he uses the key.

If you messed this up: You (not your borther) has to file a support-ticket explaining the whole situation. Let them know your brother wants to file a complaint bout the suspension but you made an error by making yourself accountholder.

Ask them to rectify that and handle the complaint.
Talking to them will solve things.

Support tickets have always worked for me. They’ve fixed or explained email issues, authenticator issues, and trouble connecting my GW1 and GW2 accounts.

It’s probably not clear to everybody that your GW2 login is NOT your support login, they’re independent. Two separate logins. There’s no need to have other people make a forum post about your account issues, your support login will work no matter what’s going on with your account.