Email that says my account will be shut down?
in Account & Technical Support
Posted by: jackaljag.8637
in Account & Technical Support
Posted by: jackaljag.8637
It’s a common phishing mail. Ignore, delete and do not click any links.
in Account & Technical Support
Posted by: Inculpatus cedo.9234
What you do is remove that attachment, as displaying your Account Name publicly just gives nefarious individuals half of your log-in information. I would strongly recommend you create a new, unique email address to associate with your game account as the one you have now isn’t very secure.
ArenaNet will never ask for any account information in an email that isn’t prompted by you. Nor will they ever send emails with links asking for said information. You can find information about phishing and account security in the Knowledge Base. Top of Page – Support
Good luck.
(edited by Inculpatus cedo.9234)
in Account & Technical Support
Posted by: AidanTaylor.3872
Hi Jmdwow,
Please disregard that email it is an obvious phishing attempt. For future reference we will never email you to let you know that we have closed/suspended your account. You will get a pop up warning when you try to log in to the game.
Cheers
Okay, thank you very much. I was like 99% sure that it was a phishing attempt, but I just wanted to be completely sure, since I value my account.
in Account & Technical Support
Posted by: Rajani Isa.6294
Specifically they’ll never send you an email with ANY links (exception of a generic GW2 link in the “signature” line, but that could be the email service auto-converting a URL)
Aidan is right, that’s phishy. I think everyone will find this thread about phishing e-mails very helpful in identifying genuine e-mails versus phishing attempts. Please give that thread a look if you find you’ve gotten an e-mail, and of course, for your security you should look at all e-mails with a careful eye.
As far as warnings: There have been a few rare instances when a GM will reach out to a player. It’s very uncommon, but it can happen. In cases of an e-mail contact, we will never present you with a live link that would involve your logging in, nor would we ask you for any identifying information within the e-mail. As far as in-game warnings, you can find some info on that here. But please note that we do not send personal e-mails or give in-game warnings in 99.9999% of the cases of real or potential infractions. CS relies on the normal warnings given through the system itself in the vast majority of cases.
(edited by Gaile Gray.6029)
Not affiliated with ArenaNet or NCSOFT. No support is provided.
All assets, page layout, visual style belong to ArenaNet and are used solely to replicate the original design and preserve the original look and feel.
Contact /u/e-scrape-artist on reddit if you encounter a bug.