Guild Wars 2

Hey, so I have a friend who ended up getting this code quite suddenly and he hasn’t been able to log in for months – eventually he gave up when he couldn’t find a resolution to his problem. He did a complete uninstall and then reinstall. Twice. The customer service reps at the time told him that his account could have been at risk, which only made him more worried of course. Can anyone help him figure this out? I miss playing with him

Here is a list of error codes: https://wiki.guildwars2.com/wiki/Error_code

Your friend will have to work with the CS Team to gain access to his account.

Good luck.

Inculpatus cedo.9234:

Here is a list of error codes: https://wiki.guildwars2.com/wiki/Error_code

Your friend will have to work with the CS Team to gain access to his account.

Good luck.

Yeah, thanks.
We’d already looked at that and contacted CS before but idk, maybe someone will have some definite answers for us this time.

Most of the stuff I’ve seen seems to indicate a firewall/routing type of issue. Lots of people saying they solved it using VPNs and/or port forwarding.

• Has your friend tried logging in from a different location to see if he can actually still log in? Say, from your computer, if you’re in the same locale, or using a laptop on some open wireless that is not his home network?
• If you’re not in the same locale, but are close friends that can trust eachother, maybe get his credentials and try it for him…just to see if you can get in. He can always reset his password later.
• Assuming he’s using a router at home, if possible, maybe have him try plugging his computer directly in to the incoming Internet connection just to see if it’s an internal router issue. In other words, as a test, take the incoming Internet cable out of the router and plug it directly in to the gaming rig.

Just a few thoughts.

Leamas.5803:

Most of the stuff I’ve seen seems to indicate a firewall/routing type of issue. Lots of people saying they solved it using VPNs and/or port forwarding.

• Has your friend tried logging in from a different location to see if he can actually still log in? Say, from your computer, if you’re in the same locale, or using a laptop on some open wireless that is not his home network?
• If you’re not in the same locale, but are close friends that can trust eachother, maybe get his credentials and try it for him…just to see if you can get in. He can always reset his password later.
• Assuming he’s using a router at home, if possible, maybe have him try plugging his computer directly in to the incoming Internet connection just to see if it’s an internal router issue. In other words, as a test, take the incoming Internet cable out of the router and plug it directly in to the gaming rig.

Just a few thoughts.

Thank you for the reply
i’ll see if any of this can help him – we are fairly close so when he gets some time away from work we’ll try to hash it out