First Offense Resulted in Permaban?

First Offense Resulted in Permaban?

in Account & Technical Support

Posted by: A Dolphin Noise.2389

A Dolphin Noise.2389

I named my character after the historical figure Adolph kitten when I first made an account unaware it was against the rules (Which I should have looked at more than I did). This blunder resulted in a permaban withing the first few hours of gameplay. I contacted support and waited about 24 hours for an unban and now I am concerned. I already bought the expansion and never got a chance to use it. I assume this is a bug of some form due to it being the first offense (and a rather small one). I hope to, if unbanned, change my account and character name as soon as possible.

First Offense Resulted in Permaban?

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Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

  1. yeah, they don’t usually suspend people for first time offenses. The are exceptions for completely egregious names and … well, I could see this one as being one of those exceptions.
  2. In your support ticket, did you ask them to also change your account name and give them an alternative? I’d recommend that.

It’s possible by the way that they suspended your account due to the account name, not the character name, in order to rename the account.

John Smith: “you should kill monsters, because killing monsters is awesome.”

First Offense Resulted in Permaban?

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Posted by: Ameepa.6793

Ameepa.6793

Yeah.. that account name. I can foresee some complications with it.

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Posted by: RoseofGilead.8907

RoseofGilead.8907

Yeah, normally first offenses just get a warning. However, your chosen name is in the realm of “extremely offensive”, and that, coupled with the fact that your account name is the same, may be why it was an automatic ban. I’d suggest doing as Illconceived said (update your ticket to ask to change the *display name, character name, and give an alternative name).

(edited by RoseofGilead.8907)

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Ask to change your ‘Display’ Name, not your Account Name. Account Names are the email associated with your account.

You can peruse the EULA and CoC via the ‘Legal’ link below.

Good luck.

First Offense Resulted in Permaban?

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Posted by: A Dolphin Noise.2389

A Dolphin Noise.2389

  1. yeah, they don’t usually suspend people for first time offenses. The are exceptions for completely egregious names and … well, I could see this one as being one of those exceptions.
  2. In your support ticket, did you ask them to also change your account name and give them an alternative? I’d recommend that.

It’s possible by the way that they suspended your account due to the account name, not the character name, in order to rename the account.

Thank you for this advice and feedback. I did request to change the account name, but am unsure what you mean by an alternative. Can you please explain this to me?

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Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Update your ticket, and tell them you don’t want to change your Account Name, but rather your Display Name. That’s the name everyone sees; hence ‘Display’.

Offering an alternative means you choosing a different name to be displayed, rather than the CS Team choosing it.

Good luck.

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Posted by: Kerin.9125

Kerin.9125

Gotta say this was such a stupid thing to do .. of all the hundreds of millions of ‘historical figures’ whose name you could use you just happened to use the name of arguably the most evil ‘historical figure’, ever .. I’d be quite happy to see your ban upheld on appeal.

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Posted by: dadoppelny.7945

dadoppelny.7945

How can your account be suspended but still able to write in the forums?

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Posted by: Beldin.5498

Beldin.5498

Call the Führer just a “Historical person” ? Wow .. just wow.
Well deserved ban i would say.

EVERY MMO is awesome until it is released then its unfinished. A month after release it just sucks.
Best MMOs are the ones that never make it. Therefore Stargate Online wins.

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Posted by: Loli Ruri.8307

Loli Ruri.8307

It is worse for people in real life who already had the name “Isis” and then now you get patriotic ignorant people who say that the name “Isis” which had an entirely different meaning before, now is a terrorist name. /sigh

But yeah, who here plays this game, that was ACTUALLY alive from the Holocaust days? Who is actually offended?

Just kind of stupid to choose a name that is controversial. Ban is a bit over the top, but a suspension, sure.

Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.

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Posted by: kaat.8237

kaat.8237

Unless of course this account is associated with an IP or some other information that is the same as a previous account that has had naming issues. Then I’d say permaban is warrented.

MARA on Gunner’s Hold

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Posted by: Michael Henninger.7451

Michael Henninger.7451

Game Support Lead

So, time for a dose of honesty.

This account was blocked because both the display name and character names are obviously disallowed. The account also has chat showing repeated use of “Sig Heil”.

At the time of the block, the account was free-to-play and it is our policy to block ‘troll accounts’. The account has since been upgraded and is being allowed name changes in exchange for returned game access.

GM Delicious Intent
Twitter: @ANetCSLead
GM Delicious Intent.5928

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Posted by: Illconceived Was Na.9781

Illconceived Was Na.9781

But yeah, who here plays this game, that was ACTUALLY alive from the Holocaust days? Who is actually offended?

For starters, people who don’t have aunts, uncles, or cousins because only their parents survived the “Holocaust days”.

John Smith: “you should kill monsters, because killing monsters is awesome.”

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Posted by: Cake.4920

Cake.4920

Adolph kitten.9 420

nice numbers

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Posted by: Moderator

Moderator

Hello everyone!

We’re going to close this thread as the issue has been addressed, thank you!