Guild Wars 2

ticket number 983270, just posting for a friend wondering why he got banned and how long till the ban is lifted

Can you please provide a status update on Ticket 981933. The ticket is owned by my brother for his account. His character name is revdath.7083.

Please let me know if there’s anything I can do.

Ticket Number: 986642
Hello, my friend has been having trouble to log into his account, it keeps telling him to use a code from a phone. However, he doesn’t have a phone and never did mobile authentication on his account. My friend would like to know if there’s going to be a resolve to the issue.

981622 friend’s ticket. His account got hacked and he has been waiting for 4 days for a reply. He has also posted a pic of the cd key to prove ownership. Please look into the matter as soon as possible before the hacker does something.

#983993: Friend’s ticket. He never remembered linking a mobile authenticator to his account. However, every time he tries to login it asks him for his mobile authentication code, which he doesn’t have. He hasn’t played in a long time and his home network is no longer a recognized network, so he simply cannot login to his account

saif.3910:

someone changed my brother account email , but no one logged in since then,
no idea if it is hacked or error.
this is his ticket number : 975957 ( submitted 24th oct )
please help!

Hello again , my brother received an email from GM Nalu , he asked him to do few thing : run anti-virus / maleware check , and change his email password , use authenticator as extra safety , and report back after doing all these steps , which he did , but no reply since then ( nearly 2 days now ) .. ticket submitted 24th oct
975957 , please help!

971809, friends ticket in regards to GW2 account issues, not GW1. Apparently was moved to GW1 support, no reply for 9 days.

988815 could u pls look at that ticked i really need to fix that i gave informations and now i need to secure my account . thx a lot

985783

Just removing a mobile auth from an old device that I no longer have. I’ve submitted all the necessary information, but have not gotten any response. Please help.

981982
Hello,
my friend email was changed from unauthorised person he tried to contact you buy you keep sending him template letters and he asked me to post here if its possible his acc to be rolled back and returned to him.

Michael Henninger.7451:

983993 Solved
975957 Hacked Resto tickets take time. A lot of time. Your friend is not forgotten.
971809 GW1 Account, Ticket needs to be submitted at
988815 Agent made an error and sent you to GW1. I’ve bumped this, you should hear back within the hour.
985783 In Queue
981982 Solved (twice!) in previous tickets, no further review will be taken.

Any ETA on when it will be? I mean I can’t imagine its a very time consuming fix for you guys. I have all the information right there.

I’m sorry to be a pain, its just I’ve been waiting for 3 days for a fairly simple thing to be done.

I was hoping you’d have an easier way to remove these mobile auths than having to go through this extremely time consuming process for something so simple.

Khang.6743:

Michael Henninger.7451:

983993 Solved
975957 Hacked Resto tickets take time. A lot of time. Your friend is not forgotten.
971809 GW1 Account, Ticket needs to be submitted at
988815 Agent made an error and sent you to GW1. I’ve bumped this, you should hear back within the hour.
985783 In Queue
981982 Solved (twice!) in previous tickets, no further review will be taken.

Any ETA on when it will be? I mean I can’t imagine its a very time consuming fix for you guys. I have all the information right there.

I’m sorry to be a pain, its just I’ve been waiting for 3 days for a fairly simple thing to be done.

I was hoping you’d have an easier way to remove these mobile auths than having to go through this extremely time consuming process for something so simple.

It’s not fairly simple. They have to prove it’s you, plus all the other tickets in front of you have to be handled as well. And if it were easier to remove, it would be easier for people’s accounts to be hacked.

Ellieanna.5027:

Khang.6743:

Michael Henninger.7451:

983993 Solved
975957 Hacked Resto tickets take time. A lot of time. Your friend is not forgotten.
971809 GW1 Account, Ticket needs to be submitted at
988815 Agent made an error and sent you to GW1. I’ve bumped this, you should hear back within the hour.
985783 In Queue
981982 Solved (twice!) in previous tickets, no further review will be taken.

Any ETA on when it will be? I mean I can’t imagine its a very time consuming fix for you guys. I have all the information right there.

I’m sorry to be a pain, its just I’ve been waiting for 3 days for a fairly simple thing to be done.

I was hoping you’d have an easier way to remove these mobile auths than having to go through this extremely time consuming process for something so simple.

It’s not fairly simple. They have to prove it’s you, plus all the other tickets in front of you have to be handled as well. And if it were easier to remove, it would be easier for people’s accounts to be hacked.

Look, all I’m saying is I’ve had auth on accounts from other MMOS in the past that didn’t require you sit in queue for over 3 days to get it removed. You should be able to input the CDKEY and a few other things that they’re going to cross reference to verify my account is mine and it be an easier process, like some other MMOs.

I know I’m sounding a bit like a kitten, but its frustrating is all. In my mind, its a fairly simple thing in regards to what these people are likely be contacted about on a regular basis with account issues. I didn’t get hacked, no one else has ever used my account, I answered every single security question. You would think it would be a quick glance.

I know I’m sounding like an entitled little brat. But, to wait over 3 days for what I would imagine is a fairly common thing to happen with accounts is kind of annoying.

Judging by the amount of posts in the last 24 hours, it doesn’t seem like they’re relatively backed up.

This forum is not in any way a good indicator of how many tickets have been submitted, or how backed up they may be. I just had an issue resolved, and didn’t post here at all. I’m pretty confident that the vast majority of folks getting support don’t post here either.

988815 Agent made an error and sent you to GW1. I’ve bumped this, you should hear back within the hour.
still didnt get any info ik im annoying but i really need to help with my problem fast

Been waiting for 3 and a half days. Ticket number 984960

Khang.6743:

Ellieanna.5027:

Khang.6743:

Michael Henninger.7451:

983993 Solved
975957 Hacked Resto tickets take time. A lot of time. Your friend is not forgotten.
971809 GW1 Account, Ticket needs to be submitted at
988815 Agent made an error and sent you to GW1. I’ve bumped this, you should hear back within the hour.
985783 In Queue
981982 Solved (twice!) in previous tickets, no further review will be taken.

Any ETA on when it will be? I mean I can’t imagine its a very time consuming fix for you guys. I have all the information right there.

I’m sorry to be a pain, its just I’ve been waiting for 3 days for a fairly simple thing to be done.

I was hoping you’d have an easier way to remove these mobile auths than having to go through this extremely time consuming process for something so simple.

It’s not fairly simple. They have to prove it’s you, plus all the other tickets in front of you have to be handled as well. And if it were easier to remove, it would be easier for people’s accounts to be hacked.

Look, all I’m saying is I’ve had auth on accounts from other MMOS in the past that didn’t require you sit in queue for over 3 days to get it removed. You should be able to input the CDKEY and a few other things that they’re going to cross reference to verify my account is mine and it be an easier process, like some other MMOs.

I know I’m sounding a bit like a kitten, but its frustrating is all. In my mind, its a fairly simple thing in regards to what these people are likely be contacted about on a regular basis with account issues. I didn’t get hacked, no one else has ever used my account, I answered every single security question. You would think it would be a quick glance.

I know I’m sounding like an entitled little brat. But, to wait over 3 days for what I would imagine is a fairly common thing to happen with accounts is kind of annoying.

Judging by the amount of posts in the last 24 hours, it doesn’t seem like they’re relatively backed up.

1) A lot of people seem to have patience to wait their turn so they won’t post unless their ticket is getting completely ignored. Since this is the 3 days or more without any updates thread, if people are getting helped within a day, they won’t post.

2) They have stated on many posts about all the tickets they have received. It happens that when a seasonal event occurs, many people return to find their accounts hacked, and Anet has stated those tickets do take time, which tends to slow down their entire queue.

3) Some entitled brats like to make 2 or more tickets for the same issues, which also slows down the queue for not just them, but everyone. Every post you see that has “Well, I have created X tickets in the past 2 days, and still no reply” is just making it slower for everyone.

4) Just because you filled in all the information, doesn’t mean it’s correct. I can easily lie and say I have all the information needed for an account, just remove the authenticator. If it was really that easy, hackers would hack people’s email (where they love to store their cd key) and pow, remove the mobile authenticator and now the account is gone.

5) Stop comparing other authenticators to Anet. You realize how many accounts get hacked, because it really is a free to play game. Get an account, and it’s easy for those hackers to use it and not have to spend any money on it to be able to make an easy way to earn their “income”. Most of the other authenticators are tied to monthly fee games, and those games aren’t “usually” hacked, because hackers don’t want to put in money to attempt to earn money.

Ticket #985958

Hello. I am posting for a guild member who has the above support ticket number. She cannot access the forum to post as she now receives this message:

Login Error: You do not have access to Guild Wars 2

28th October 2014
She says she was in a battle, did not engage in any chat, died, then went to do the dishes. When she returned, this message was on her screen:

Guild Wars 2 has encountered an error…..
Account blocked due to unacceptable behaviour. Please try again after the block has expired.

She also says that the on screen message gave no indication of how long this block was for.

She is a new player and is unaware of what she did wrong. She received an auto response to her support ticket (which I believe she sent on the 28th) but nothing since. I would be very grateful if someone would look into this for her?

Many thanks.

Thanks!! All fixed.

Ticket Number 986246. Need help to unlink authenticator. I didn’t realize the authenticator app doesn’t restore from a previous backup. I submitted the ticket on October 28th. Thanks.

Michael Henninger.7451:

983993 Solved
975957 Hacked Resto tickets take time. A lot of time. Your friend is not forgotten.
971809 GW1 Account, Ticket needs to be submitted at
988815 Agent made an error and sent you to GW1. I’ve bumped this, you should hear back within the hour.
985783 In Queue
981982 Solved (twice!) in previous tickets, no further review will be taken.

#983993: his ticket is not solved

For my friend, he lost his phone which has mobile authenticator on it.So he wants to remove the mobile authenticator or he can’t access to his account.
Ticket number is 987031 and he received your auto-reply. 3 days has passed yet the mobile authenticator is still there.Please help him unlink it ,he is really upset these days.
Thank you.

988815 i wish u were right about that hour day gone and still no answer i really need help

or look at 988172 this one was first one i sended but its from mail i dont wanna use anymore and i really need to comunicate from mail i used in 988815

Ticket number 984482
Someone has obtained my email address and log in password somehow and deleted all my characters. I had just made $200 in gem store purchases in the last month. I submitted the ticket and the game ad mins are refusing to help me stating “we were unable to verify any hacking in to your account.”. I am requesting a rollback to obtain my characters back. I changed my password. It would seem after spending the amount of money I have spent on the game then to only delete all my characters would not make sense to at all which I feel should throw up a red flag that this was not me who did this. I haven’t had any past issues or violations on my account so I’m a bit shocked at the lack of cooperation. Imy not going to pay hundreds of dollars for stuff I can’t use at which point I will dispute the charges to my account as a last resort, I feel robbed. Ultimately I just want to continue to play the game with my 2 characters. I do not share my account nor do I give out my password or log in information. I have played this game since gw1. Any help would be greatly appreciated.

Added note: I originally thought my 4 yo daughter deleted my characters but after making a new character to contact my guild mates and make them aware of the situation I then logged out and went to intentionally delete the new toon to realize you have to properly type the name in to delete it…. my 4 yo defiantly can’t spell so I’m assuming someone else logged in and did this :-(

Could I please have an update on ticket 987647? I’ve been waiting for this to get solved so my brother and I can play again

987496 is my ticket, thank you It has passed 72 hours.

Ticket number 979545

This is my husbands ticket. He got the bug where it says banned for unsuitable behavior or something like that. He had gotten a response last week and we have not heard anything back since. I tried talking to you guys through a ticket of my own and you wouldn’t help because it was his account. I understand that. I would really like to play with my husband however, so could someone please look at his ticket and fix his account?

On behalf of my friend, could I have an update on his ticket being 989295 … thanks

Ticket #988067

This is my friends ticket who can’t log in. An update on it would be appreciated.
Thanks in advance.

Ticket # 989627

Please can you take a look at my brother’s ticket. It’s been three days and the only response he’s received was the automatic reply. It’s been three days of pretty much constant moaning about it – please, give me some respite!

Seriously though, he’d love to be able to play the game and I’d love to play it with him, so it’d be great if you could help him out.

Many thanks.

#990173
Please provide an update for my guildie who is locked out on authentication due to authenticator
provide an update on ticket #990173 and communicate with him via the email on file?
Thanks

Hello my friend who started playing with me a few months back. has forgotten his login password and he bought a digital copy. he cant seem to find the copy number. his ticket number is 994195 if you can help him I would greatly appreciate it.

I have a ticket 991671 that I submitted and then responded to as I had not heard back and still have not. This is the second time in a 1 month period in which I have submitted a ticket and it has taken 3 days or more for any response. Just really disappointed in the lack of overall customer service offered by Anet at this point. The fact that I have had to reach out this much, I am going to move forward with a BBB complaint.

mikeew.8607:

I have a ticket 991671 that I submitted and then responded to as I had not heard back and still have not. This is the second time in a 1 month period in which I have submitted a ticket and it has taken 3 days or more for any response. Just really disappointed in the lack of overall customer service offered by Anet at this point. The fact that I have had to reach out this much, I am going to move forward with a BBB complaint.

Chris Cleary.8017:

While playing Guild Wars 2, you must respect the rights of others and their rights to play and enjoy the Game. To this end, you may not defraud, harass, threaten, embarrass or cause distress and/or unwanted attention to other players. This includes posting insulting, offensive, or abusive comments about players, repeatedly sending unwanted messages, reporting players maliciously, attacking a player based on race, sexual orientation, religion, heritage, etc. Hate speech is not tolerated.

https://www.guildwars2.com/en/legal/guild-wars-2-rules-of-conduct/

As for why you were suspended, the below highlights that. As far as getting it lifted, that will happen 11/03/2014 15:43 GMT. I would suggest tempering your chat, as there will most likely not be another temporary suspension again.

Chat – Whisper – 2014-06-23T01:52:59Z / ur a kitten kitten headed kitten i hope all ur pugs kitten kitten so u can enjoy being a kitten lame kitten

Chat – Map – 2014-09-14T19:14:57Z / lol such a kitten / your probably aware of your kittenness

Chat – Map -2014-09-24T21:04:38Z / kitten you commander / kitten kitten / all that kitten lockdown kittenkitten still got beat

Chat – Whisper (36 hour suspension) – 2014-10-05T23:58:30Z / kk well have fun eating my kitten / you were the one came whispering me there kitten / kitten kitten / ty for bing kitten

Chat – Team (72 Hour suspension) – 2014-10-29T23:53:07Z / kitten off / you had no right to kitten jump kitten kitten like that / before you run your kitten mouth

any news on 988815? 5th day and nothink

My friends ticket #989784 is over 4 days old now and is in regards to getting his password reset. Any update is appreciated.

Hello my friend has been waiting for his ticket to be serviced for 3 days. his ticket number is “994195”

hello my brother just got guild wars 2 digital and it says he dosent have a account registered to gw2 and he does have an account sent a ticket got reply on day 2 and said they would send issue to account issue people i guess and day 4 not heard from anyone please help with this issue

toughY.6023:

My friends ticket #989784 is over 4 days old now and is in regards to getting his password reset. Any update is appreciated.

This issue has been resolved now and I got my account back.

Icee Charr.5410:

hello my brother just got guild wars 2 digital and it says he dosent have a account registered to gw2 and he does have an account sent a ticket got reply on day 2 and said they would send issue to account issue people i guess and day 4 not heard from anyone please help with this issue

You should list the ticket number since you said it’s your brother, they won’t have any way of knowing the account, nor ticket being helped.

Hello Everyone I’m waiting since Aug. 06th for a final answer to Ticket number 808731