Guild Wars 2

Hey guys, its been 10 days and my brother needs your help with recovering his account.
Its been a while and he can’t remember, he would really love to play together like old good times.
Please help us guys. his ticket number is :1343208.
Thanks!

Hello
My friend has sent a ticket To identify problems related to terminate his account for about 7 days ago ticket number # 1346671 but he did not get the reply mail for your team. He sent a ticket again on 2-3 days ago ticket number # 1360233 I hope you will see this and reply back to my friends.

thank

my friends ticket : 1323829
7 day since last answer, thanks.

This is for a friends account.
He sent a ticket in on March 10 #1339020. his account was compromised.

Greetings Arenanet Customer Support,
hereby i would like to verify for a friend of mine if his ticket is solved/Being worked on. I’m posting for my friend since he doesn’t have acces to the forums(probably because his account and ticket are still being worked on).

Submitted: 10 March
Ticket Nr: 1335956 : account is not accesable

Sincerely, Haze(Jan van Spellen)

1359192
4-5 days old I think

1306676 just need character name from GW1 account so i can log in, email it to me

Hello, i submitted a ticket on 25-02-2015, my ticket number is 1282623, its about linking my gw1 and gw2 account to access the Eye of the north skins and titles and such.

Ticket #1345653 (missing/deleted item) 7 days old ticket.

1334748

Waiting 2+ weeks to log in to my account.

Request received: 1359654:
About unauthorized access to blocked accounts
hello GM
plz help me
I’ve been waiting for three days and no one answered me
This is a simple error blockade module
Please relieve him
thanks

Request received?1359654?
i can join my game
thanks gm !~

Hi Guys, my mate opened a ticket # 1331486 he bought the game and there has been issues and now he cant access I am now posting here cos noone at support is getting back to him. please have a look and help a guy out please !!

Hey, I submitted ticket #1358989 4 days ago and got the auto-reply that it was received but nothing since. Just looking to get some feedback about my situation which should be able to be cleared up quickly. Thanks!

16 days ago:

Michael Henninger.7451:

Guild Wars 1 tickets.

If your ticket is login related we’re moving GW2 team members over to work on those. If it’s an appeal and your account was compromised we’ll get you back in. If it’s gameplay related you won’t get a response immediately but it will eventually direct you to the Guild Wars wiki.

Going forward all GW accounts with linked GW2 accounts (or seeking a link) will be handled by the GW2 team in order to speed things up.

Again – we only support game access and exploit reporting for Guild Wars. All other issues are no longer supported (game hints, bugs, etc.).

7 days ago:

Michael Henninger.7451:

Hi everyone! Gameplan:

All login tickets should be done by this time tomorrow. Password resets, email changes, and authentication removal should all be looked at in 6 hours or less UNLESS you don’t provide enough information to prove ownership of the account (fill out your ticket forms thoroughly!).

Gameplay issues such as deleted items, missing skins, missed rewards are taking the full 72 hour SLA to respond to.

Appeals are also taking longer than normal but we’re getting to them. Again, give us as much info as you can to prove ownership to speed this up.

Guild Wars tickets will soon be handled with GW2 tickets – this will remove the issue of you guys having to wait weeks for help. Note: This will still only apply to game access as we do not support gameplay or bug issues for Guild Wars anymore.

We are still wainting and nothing happens.

- #1173697 my ticket from january 26, 55 days!!!

How long can be to get a char name from guild wars 1 account? I hope not more than 2 months…

Thenameless.1420:

16 days ago:

Michael Henninger.7451:

Guild Wars 1 tickets.

If your ticket is login related we’re moving GW2 team members over to work on those. If it’s an appeal and your account was compromised we’ll get you back in. If it’s gameplay related you won’t get a response immediately but it will eventually direct you to the Guild Wars wiki.

Going forward all GW accounts with linked GW2 accounts (or seeking a link) will be handled by the GW2 team in order to speed things up.

Again – we only support game access and exploit reporting for Guild Wars. All other issues are no longer supported (game hints, bugs, etc.).

7 days ago:

Michael Henninger.7451:

Hi everyone! Gameplan:

All login tickets should be done by this time tomorrow. Password resets, email changes, and authentication removal should all be looked at in 6 hours or less UNLESS you don’t provide enough information to prove ownership of the account (fill out your ticket forms thoroughly!).

Gameplay issues such as deleted items, missing skins, missed rewards are taking the full 72 hour SLA to respond to.

Appeals are also taking longer than normal but we’re getting to them. Again, give us as much info as you can to prove ownership to speed this up.

Guild Wars tickets will soon be handled with GW2 tickets – this will remove the issue of you guys having to wait weeks for help. Note: This will still only apply to game access as we do not support gameplay or bug issues for Guild Wars anymore.

We are still wainting and nothing happens.

- #1173697 my ticket from january 26, 55 days!!!

How long can be to get a char name from guild wars 1 account? I hope not more than 2 months…

The post from 7 days ago only applies to GW2 tickets. Your GW1 related ticket is not covered under that time line.

I’m posting for my friend who can’t access his account due to an authentication problem. Ticket # 1340562 which was opened on March 11th.

The problem still hasn’t been resolved and customer support stopped communicating with him. Can you please look into this?

Ticket from January 25th — #1185405

#1359220

5 days old, should be a simple change.

Ticket 1285502, From February 26. :/

Submitted a ticket 7 days ago. Ticket # 1354159. Quick fix, thank you.

Ticket number 1292099 submitted 3 weeks ago.
Resubmitted today as 1372756.

Kindly assist, this is really not an acceptable response time.

Silver.3284:

Ticket number 1292099 submitted 3 weeks ago.
Resubmitted today as 1372756.

Kindly assist, this is really not an acceptable response time.

You will do yourself (and others) a service by closing your duplicate thread, and updating the original. Submitting duplicates only sets your place in the queue back.

Good luck.

ticket 1332774

My friend has been waiting for a week or so.

tarmine.7138

Hello, my friend’s ticket is: 1356736 was submitted 5 days ago. Please help him to reset password via mail. Thanks

Ticket #1363945 (3 days old)

I’m writing this for a friend who had his account hacked 2 years ago and just recently got it back, he then discovered it had been permanently banned and now cannot play the game.

1354565:Account suspended is my request. Been sitting here since monday, and i don’t know what caused me to get suspended. Could I at least get a reply back as to why i was suspended? Thanks.

This is for a friend: Ticket #1345336. Sent march 15th

Friend’s compromised account issue

Michael Henninger.7451:

Hi everyone! Gameplan:

All login tickets should be done by this time tomorrow. Password resets, email changes, and authentication removal should all be looked at in 6 hours or less UNLESS you don’t provide enough information to prove ownership of the account (fill out your ticket forms thoroughly!).

My friend is STILL waiting on ticket #1219907 to be resolved. This is a simple password recovery. How hard is it to fix that? How is it that this is the only company that can’t fix such a simple issue in 3 minutes?

Support ticket number is 1351947
it has been 8 days and still no response

Ticket # 1343468

It’s been 10 days now since i asked for a mobile authenticator removal for my other account because i cant log in and therefore i cant play ( This is a new account im using )

I would like my old account back. Thanks in advance

Please look into ticket 1335384. It’s been 14 days since last reply.

Hi.

Kindly can you look into the following ticket 1335384 as it has been more than 2 weeks already.
And he was chosen to test the beta of the new expansion, so it will be great if it is done before that.

Thank you

Hello,
I’ve been waiting for a response more than 1 month now my ticket number is #1266683. Thank you.

1353725 I used another code to open my banned acount but it still says suspended help me !!

On behalf of user in reddit: 1352735 need help with password reset.

Still waiting on ticket #1358989 to be addressed…

Still no reply on ticket #1369068 and #1372698 please look into this, ty.

My ticket—-1361456
My wife ticket—-1361967

1361735 – 7 Days. I’m going to start issuing charge backs on gems and my second account I bought.

Pigvomit.8754:

1361735 – 7 Days. I’m going to start issuing charge backs on gems and my second account I bought.

Just a warning any account associated with that card will get closed and most likely not get reinstated.

1358494 – fixed

Ticket 1355771
8 days ago

Posted for a friend.

Ticket 1361037 – submitted 6 days ago on 3/17/15

If you could kindly look at ticket #1352194 (9 days) and help me recover and link my GW1 to my GW2, I would appreciate it.

Ticket # 1357812 – submitted 3/16/2015 – 7days ago. Submitting for friend as he cannot get on forums to follow up until this ticket is resolved. He’s submitted all required info that was requested by GM and there’s been no response back from your teams.

ticket number is 1368658 – regarding account termination and no response from support yet. Im posting this for a friend , please help her she is a loyal GW2 supporter and would never do anything to endanger her play time

I’m posting this for a friend , please help

ticket#1365477

6 days ago

Posting for a reddit user – ticket #1354242 submitted eight days ago.

Hello. I’ve been trying to get an account issue resolved since January 17.
Between Jan 17 and now (March 24), the support team responded to my ticket once, asking for details, I gave it to them and I’m still waiting for their answer. I’m afraid I won’t get one.
Can you please look at ticket number #1143977 ? It’s been over 20 days since the last response.

Thank you.