GW2 has encountered a serious error.
Hi Raptor – Could you please attach a DxDiag and the full crash report so that we can further investigate this issue?
- Crash <—*
Assertion: !index || m_refArray[index]
File: p:\code\arena\services\IdMgr/IdMgr.h(88)
App: Gw2.exe
Pid: 6104
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15425
When: 2012-09-04T22:49:44Z 2012-09-04T15:49:44-07:00
Uptime: 0 days 0:00:58
Flags: 0
- System <—*
Name: DIMITRI-PC
IpAddr: 192.168.1.104
Processors: 4 [GenuineIntel:6:15:11]
OSVersion: Windows 6.0 (32 bit)
- System Memory <—*
Physical: 1309MB/ 3070MB 42%
Paged: 3589MB/ 6358MB 56%
Virtual: 631MB/ 2047MB 30%
Load: 57%
CommitTotal: 2769MB
CommitLimit: 6358MB
CommitPeak: 3263MB
SystemCache: 1630MB
HandleCount: 27383
ProcessCount: 84
ThreadCount: 1075
- Process Memory <—*
Private: 1127MB
WorkingSet: 521MB
PeakWorkingSet: 521MB
PageFaults: 212175
[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.0.6001.18000 (64/32-bit compatible)]
- RenderThread Thread 0×100c <—*
- Trace <—*
Pc:00a96e32 Fr:387ffc98 Rt:00695699 Arg:00000063 07609860 387ffe00 006a10e7
Pc:00695699 Fr:387ffcfc Rt:006fe3c0 Arg:387ffd20 0760c0e8 387ffe40 00000000
Pc:006fe3c0 Fr:387ffe70 Rt:0070077d Arg:0760c0e4 66726d65 00000000 07cf25b8
Pc:0070077d Fr:387ffef0 Rt:006c4280 Arg:07cf25b8 0000013c 3df5be98 006c44ca
Pc:006c4280 Fr:387fff14 Rt:006c2fed Arg:08ded344 0000013c 387fff44 006c3718
Pc:006c2fed Fr:387fff24 Rt:006c3718 Arg:00000000 08ded340 006476cf 00000000
Pc:006c3718 Fr:387fff44 Rt:008998ad Arg:08ded340 2bf5794b 00000000 3df5be98
Pc:008998ad Fr:387fff7c Rt:00899955 Arg:00000000 387fff94 76bad309 3df5be98
Pc:00899955 Fr:387fff88 Rt:76bad309 Arg:3df5be98 387fffd4 76ee1603 3df5be98
Pc:76bad309 Fr:387fff94 Rt:76ee1603 Arg:3df5be98 4f3f14db 00000000 00000000
Pc:76ee1603 Fr:387fffd4 Rt:76ee15d6 Arg:008998d3 3df5be98 00000000 00000000
Pc:76ee15d6 Fr:387fffec Rt:00000000 Arg:008998d3 3df5be98 00000000 399c0000
—> Thread registers <—
eax=387ff874 ebx=00000000 ecx=00000000 edx=00000048 esi=00000000 edi=00000000
eip=00a96e32 esp=387ffc88 ebp=387ffc98
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
eax-32 387FF854 00000000 00000000 00000000 00000000
eax-16 387FF864 00000000 00000000 00000000 00000000
eax 0 387FF874 80000003 00000000 00000000 76b9fc56
eax16 387FF884 00000002 00000002 0d6b8420 3f000000
eax+32 387FF894 3f000000 00000000 38525b80 4f3f83c8
eax+48 387FF8A4 00000000 387ff8c8 0089d463 387ff970
—> Code <—
00A96E12 01b9acf8 1d01e8b3 65bbff8b 4704833c ……..e…G..<
00A96E22 b0007511 6a58ba70 1c2201b9 e0092a01 ..u.jX.p."….*.
00A96E32 e89965bb ff3b770c 72206836 020000ba ..e..;w.r h6….
00A96E42 bcf81d01 b9acf81d 01e88065 bbff8b4f ………..e…O
00A96E52 048b04b1 5f5e5dc2 04008b57 048b04b2 …._^]….W….
00A96E62 5f5e5dc2 0400cccc cccccccc cccc3b0d _^]………..;.
—> Stack <—
387FFC88 00a96e37 00000058 00000063 00000003 7n..X…c…….
387FFC98 387ffcfc 00695699 00000063 07609860 …8.Vi.c…`.`.
387FFCA8 387ffe00 006a10e7 07609860 0d00d0d0 …8..j.`.`…..
387FFCB8 0760c0e4 3af6d705 38525b84 00000000 ..`….:.[R8….
387FFCC8 00000048 387ffcb0 387fff6c 6da609fd H……8l..8…m
387FFCD8 067e6e18 098e95a8 387ffe64 00000004 .n~…..d..8….
387FFCE8 00000008 00000001 0000000c 387ffd1c ……………8
387FFCF8 00696cda 387ffe70 006fe3c0 387ffd20 .li.p..8..o. ..8
387FFD08 0760c0e8 387ffe40 00000000 07609860 ..`...8....`.`.
387FFD18 0d00d0d0 0760c0e4 0760d2f0 387ffda8 ......`...`....8
387FFD28 389066c4 6c906687 3b8eac44 02ec5f58 .f.8.f.lD..;X_..
387FFD38 07609860 00000400 00000412 ffffffff `.`.............
387FFD48 387ffd5c 6ddd240f 389066c4 3b8eac44 \..8.$.m.f.8D..;
387FFD58 46c95780 387ffd74 6d8d98eb 02ec5f58 .W.Ft..8...mX_..
387FFD68 3b8eac44 3b8eac44 38525b80 387ffda8 D..;D..;.[R8...8
387FFD78 38525b84 38525b80 38525b84 00000000 .[R8.[R8.[R8....
387FFD88 38525b80 387ffdc4 6d960561 38525b84 .[R8...8a..m.[R8
387FFD98 1589c2cb 0cff9fb0 0cffb130 38525b80 ........0....[R8
387FFDA8 38525b84 00000000 6d9605f8 387ffd98 .[R8.......m...8
387FFDB8 387fff6c 6da62135 00000001 387ffdec l..85!.m.......8
387FFDC8 006f9ee8 38525b84 46e80da0 00000412 ..o..[R8...F....
387FFDD8 00641db1 0760c2a8 000000ff 000000f8 ..d...`.........
387FFDE8 387ffe18 006cc24d 000000f8 07cf2664 ...8M.l.....d&..
387FFDF8 07cf25e0 0760c2a8 00000004 0e734900 .%....`......Is.
387FFE08 ffffffff 00000300 084e2b00 00000000 .........+N.....
387FFE18 387ffe64 006fc6be 0002cc22 00000000 d..8..o.".......
387FFE28 00000021 084e2b00 0d801fe0 00000012 !....+N.........
387FFE38 00000000 00000009 07cf2640 07cf2664 ........&..d&..
387FFE48 00000012 0760c2a8 00000063 0d00d0d0 ……`.c…….
387FFE58 07609860 07609860 0760c0e4 387ffef0 `.`.`.`…`….8
387FFE68 00700762 2bf57847 387ffef0 0070077d b.p.Gx.+…8}.p.
387FFE78 0760c0e4 66726d65 00000000 07cf25b8 ..`.emrf…..%..
387FFE88 00000000 00000000 00000000 00000000 …………….
387FFE98 00000000 0002cc22 00000000 00000000 …."………..
387FFEA8 07609860 387ffe90 387fff6c 6da61a71 `.`….8l..8q..m
387FFEB8 00000001 00000000 0e734900 0e72c750 ………Is.P.r.
387FFEC8 0d00d0d0 0e6f78fc 00000000 00000001 …..xo………
387FFED8 38525b80 00004060 66726d65 07609860 .[R8`@..emrf`.`.
387FFEE8 00000000 0d00d0d0 387fff14 006c4280 ………..8.Bl.
387FFEF8 07cf25b8 0000013c 3df5be98 006c44ca .%..<……=.Dl.
387FFF08 00000002 07603710 0000013c 387fff24 …..7`.<…$..8
387FFF18 006c2fed 08ded344 0000013c 387fff44 ./l.D…<…D..8
387FFF28 006c3718 00000000 08ded340 006476cf .7l…......vd.
387FFF38 00000000 3df5be98 00000000 387fff7c .......=....|..8
387FFF48 008998ad 08ded340 2bf5794b 00000000 ....…Ky.+….
387FFF58 3df5be98 3df5be98 80000003 387fff50 …=…=….P..8
387FFF68 387ff488 387fffc4 00899a10 12d87b97 …8…8…..{..
387FFF78 00000000 387fff88 00899955 00000000 …….8U…….
387FFF88 387fff94 76bad309 3df5be98 387fffd4 …8…v…=…8
387FFF98 76ee1603 3df5be98 4f3f14db 00000000 …v…=..?O….
387FFFA8 00000000 3df5be98 80000003 76c00279 …….=….y..v
387FFFB8 76c00279 387fffa0 387ff48c ffffffff y..v…8…8….
387FFFC8 76ea9aa2 01afa227 00000000 387fffec …v’……….8
387FFFD8 76ee15d6 008998d3 3df5be98 00000000 …v…….=….
387FFFE8 00000000 00000000 00000000 008998d3 …………….
387FFFF8 3df5be98 00000000 399c0000 378000a0 …=…….9…7
38800008 00000000 00000000 00081000 00081000 …………….
38800018 a3f142a3 04000000 00000000 00000000 .B…………..
38800028 00000000 00000000 00000000 00000000 …………….
38800038 00000000 00000020 00000000 aaaaaaaa …. ………..
38800048 00000000 aaaaaaaa 00000000 aaaaaaaa …………….
38800058 00000000 aaaaaaaa 00000000 aaaaaaaa …………….
38800068 00000000 aaaaaaaa 00000000 aaaaaaaa …………….
38800078 00000000 aaaaaaaa 00000000 aaaaaaaa …………….
—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×954f
Version = 8.17.0010.1129
Description = ATI Radeon HD 4300/4500 Series
Compat = 0×00000000
VidMem = 1784 MB
Annnnndd that’s all of it.
Thanks for the crash report Raptor! My first thought is this could be a driver based issue. The report indicates that you have a ATI Radeon HD 4300/4500 Series graphics card. While this card does not meet the minimum requirements (it may be slightly under the minimum) this is not to say that you will be unable to play per say. You may simply need to update your graphics drivers. Please keep in mind though that since your graphics card does not meet the minimum requirements you may encounter graphics, performance, and even crash issues such as this as a result.
And so, are you able to attach a DxDiag report to this thread so I can get an idea of what kind of system setup you have? To run a DxDiag test, please perform the following:
1. Press and hold the Windows key and then press the R key on your keyboard. A Run dialogue box should appear.
2. Type in “dxdiag” without the quotes, and click OK.
3. A DirectX Diagnostic Tool window will appear. Click on the “Save All Information” button at the bottom of this window. You will want to save the file to your desktop.
From there you should be able to attach the report to this thread by clicking “More posting & formatting options…”
I hope I did it right :P
Attachments:
Hi Raptor thanks for the DxDiag report – overall your system looks pretty good. I’d probably first start with a clean installation of your video drivers through an application such as Driver Fusion. This will wipe out any potentially dated or corrupted driver files and let you install the newest drivers fresh.
If that doesn’t resolve the issue for you then I’d like to see a different diagnostic report. I would like for you to provide a Game Advisor report. It’s much like a DxDiag but it gives us a bit more information that I find to be a little more helpful. You can find the Game Advisor below: