Game keeps crashing

Game keeps crashing

in Account & Technical Support

Posted by: Lexa.9687

Lexa.9687

So i played the game since relese and didnt have any problems but from 3 months ago the game just keeps crashing constantly and then i gave up playing for 2 months, got the motivation the play the game again and i was hopeing that some update maybe dixed my crashing problem,but sadly it didnt.Please help me fix these crashes so i can enjoy this game again .
Thanks in advance.
I remain,
Lexa

Edit: Sometimes i get into game but gamecrashes after 5-10min so if i keep going in,crashing,in,crashing….after the game starts repairing it self and sometimes the repair acctually uninstalls my game, so it happend to me like 7 times and 7 times i had to downlaod whole game again :@

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(edited by Lexa.9687)

Game keeps crashing

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Lexa,

Your Crash logs are showing CRC errors, what this means is that something has caused a file to be the wrong size and corrupted the installation. The first thing we want to rule out are issues on your drive.

Please do the following first to check and repair your drive:

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Right-click the hard disk drive that you want to check, and then click Properties.

3. Click the Tools tab, and then, under Error-checking, click Check Now. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.

5. Click Start.

Depending upon the size of your hard disk, this may take several minutes. For best results, don’t use your computer for any other tasks while it’s checking for errors.

Once that is complete, Please navigate to your Documents > Guild Wars 2 folder and in there you should see a file called Local.dat. Delete this file.

Next:

1. Navigate to your Guild Wars 2 installation folder.

2. Right-click on “GW2.exe” and select “Create Shortcut.”

3. Rename this shortcut to “Guild Wars 2 Repair.”

4. Right-click on this shortcut and select “Properties.”

5. Edit the “Target” line to include -repair at the end.

Note: Please make sure -repair is outside of the quotes

Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair
Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”

6. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

7. Double click “Guild Wars 2 Repair” to start the repair process.

Once completed, please try starting Guild Wars 2 again and see if this resolves your issue.

Game keeps crashing

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Posted by: Lexa.9687

Lexa.9687

Thank you for reply,i did everything you said and played for 45min and again got a crash.
Here’s a new log, if it helps.

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Game keeps crashing

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Posted by: Lexa.9687

Lexa.9687

And here it is again downloading the whole game for 8th time,also getting BSOD.

Game keeps crashing

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Posted by: Turtle.5136

Turtle.5136

BSOD? Well that sounds like a hardware issue. Might want to get it checked out, don’t think it would be ArenaNet’s fault for a BSOD.

Game keeps crashing

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Posted by: imperix.3469

imperix.3469

my game keeps on crashing with the sound recoring again and again please give me a solution fast

Game keeps crashing

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Posted by: Stormcrow.7513

Stormcrow.7513

10 gold and a tankard of norn ale says it is your power supply Seriously though, looks like the out of memory problem with the 32bit OS.
Physical: 791MB/ 3063MB 25%
I could be wrong tho

i7 3770k oc 4.5 H100i(push/pull) 8gb Corsair Dominator Asus P877V-LK
intel 335 180gb/intel 320 160gb WD 3TB Gigabyte GTX G1 970 XFX XXX750W HAF 932

Game keeps crashing

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Posted by: Stormcrow.7513

Stormcrow.7513

Imperix the sound issue is a well known bug in gw2. Try putting your audio settings to default and see how that goes.

i7 3770k oc 4.5 H100i(push/pull) 8gb Corsair Dominator Asus P877V-LK
intel 335 180gb/intel 320 160gb WD 3TB Gigabyte GTX G1 970 XFX XXX750W HAF 932

Game keeps crashing

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Posted by: abomally.2694

abomally.2694

my game keeps on crashing with the sound recoring again and again please give me a solution fast

You have a whole lot of stuff running when the computer starts.

First, I recommend that you remove the program “BrowserProtect.exe”. According to a lot of internet sites it’s a virus. I have no way of knowing for sure – however, it’s most likely useless junk you don’t need:

http://www.safebro.com/remove-browserprotect-exe-virus

You should also perform a clean boot then try the game again. Running (background) programs often cause problems with games:

http://support.microsoft.com/kb/331796

Edited to add: After examining your info further, I highly recommend that you download and run a LEGIT spyware remover, such as Malwarebytes’ Antimalware:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button

You have a lot of toolbars. Personally, I would uninstall most (if not all) of them. Also, I see an AVG toolbar, but I’m not seeing an antivirus program running (am I missing it?).

I prefer Avast (free) antivirus, but there are several good ones that have free versions.

(edited by abomally.2694)

Game keeps crashing

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Posted by: Nosferatu.3407

Nosferatu.3407

I keep getting this error message
—> Crash <—
OOM: arena=Environment, cat=Prop Packfile, allocBytes=8686244, arenaBytes=121661232, fallbackBytes=12933000, align=0 ,
App: Gw2.exe
Pid: 4924
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 27495
When: 2013-12-21T06:24:05Z 2013-12-21T01:24:05-05:00
Uptime: 0 days 0:54:39
Flags: 0

—> System <—
Name: KEVIN-PC
IpAddr: 192.168.0.108
Processors: 4 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (32 bit)

Game keeps crashing

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Posted by: SirPuddlesworth.6783

SirPuddlesworth.6783

I heard somewhere that it is an audio issue some of the time I am new to gw2 and love every moment of it, the community, the enemies, the weapons, the lot, though only recently (past day) I have been getting system crashes, that force me to get up off my seat and do a hard reboot of my computer (which I hate doing) is there any fix yet?